Sunshine Avionics, LLC
Customer Service Account Manager - Miramar, FL
Sunshine Avionics, LLC, Florida, New York, United States
Overview
Sunshine Avionics LLC, located in Miramar, Florida, is a leading provider of the highest quality MRO and manufacturing services for advanced avionic component repairs, and is also a HEICO Avionics company.
Sunshine Avionics' significant investments in automatic test equipment (ATE), combined with a talented team of hands-on engineers, has resulted in efficient and reliable repairs with significantly reduced turn times. Sunshine Avionics leads the industry by providing the most innovative cost saving solutions available in the marketplace and a commitment to outstanding customer service and reliability.
These characteristics, along with the HEICO promise of unparalleled quality, are the key ingredients to Sunshine Avionics' continued success.
“Sunshine Avionics - Forward Thinking Engineered Solutions”
Responsibilities
Manage assigned customer accounts, including repair order processing, quotes, and status updates.
Ensure timely communication regarding order status, delivery schedules, and repair outcomes.
Track and follow up on open orders to meet customer requirements.
Address customer concerns and resolve issues in a professional and efficient manner.
Provide reports, updates, and account performance metrics to management.
Maintain accurate records in the company's ERP system and EDI (Electronic Data Interchange).
Performs other duties, as assigned.
Job Qualifications Education
High School Diploma or GED Equivalent required.
Experience
At least 1-3 years of administrative support experience in a fast-paced office environment.
Experience in customer service or account management; aviation, avionics, or MRO industry experience preferred.
Strong verbal and written communication skills.
Excellent organizational and problem-solving abilities.
Proficiency in Microsoft Office; experience with ERP systems (Infor, Pentagon, or similar).
Preferred
Team player with the ability to collaborate across departments.
Bilingual (English/Spanish) a plus.
Knowledge or Abilities
Language/Communication Skills : English: ability to read and interpret documents such as emails, reports and correspondence. Ability to communicate orally and in writing. Excellent communication skills.
Computer Skills : Proficient in Microsoft Outlook, Word, and especially Excel.
Math Skills : Ability to use mathematics to solve problems.
Reasoning Skills : Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to problem solve and provide solutions.
Organizational Skills : Strong organizational skills, attention to details, ability to multitask and prioritize with minimal supervisory direction. Must be flexible in handling multiple tasks.
Interpersonal Skills : Must work well in a team environment and independently.
Physical Demands While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. Must be able to occasionally lift and/or move up to 10 pounds.
Work Environment Position will work primarily in an office environment with low noise level.
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Sunshine Avionics' significant investments in automatic test equipment (ATE), combined with a talented team of hands-on engineers, has resulted in efficient and reliable repairs with significantly reduced turn times. Sunshine Avionics leads the industry by providing the most innovative cost saving solutions available in the marketplace and a commitment to outstanding customer service and reliability.
These characteristics, along with the HEICO promise of unparalleled quality, are the key ingredients to Sunshine Avionics' continued success.
“Sunshine Avionics - Forward Thinking Engineered Solutions”
Responsibilities
Manage assigned customer accounts, including repair order processing, quotes, and status updates.
Ensure timely communication regarding order status, delivery schedules, and repair outcomes.
Track and follow up on open orders to meet customer requirements.
Address customer concerns and resolve issues in a professional and efficient manner.
Provide reports, updates, and account performance metrics to management.
Maintain accurate records in the company's ERP system and EDI (Electronic Data Interchange).
Performs other duties, as assigned.
Job Qualifications Education
High School Diploma or GED Equivalent required.
Experience
At least 1-3 years of administrative support experience in a fast-paced office environment.
Experience in customer service or account management; aviation, avionics, or MRO industry experience preferred.
Strong verbal and written communication skills.
Excellent organizational and problem-solving abilities.
Proficiency in Microsoft Office; experience with ERP systems (Infor, Pentagon, or similar).
Preferred
Team player with the ability to collaborate across departments.
Bilingual (English/Spanish) a plus.
Knowledge or Abilities
Language/Communication Skills : English: ability to read and interpret documents such as emails, reports and correspondence. Ability to communicate orally and in writing. Excellent communication skills.
Computer Skills : Proficient in Microsoft Outlook, Word, and especially Excel.
Math Skills : Ability to use mathematics to solve problems.
Reasoning Skills : Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to problem solve and provide solutions.
Organizational Skills : Strong organizational skills, attention to details, ability to multitask and prioritize with minimal supervisory direction. Must be flexible in handling multiple tasks.
Interpersonal Skills : Must work well in a team environment and independently.
Physical Demands While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. Must be able to occasionally lift and/or move up to 10 pounds.
Work Environment Position will work primarily in an office environment with low noise level.
#J-18808-Ljbffr