Shrive Technologies
Platform Support Lead-(with GCP and Big query)
Shrive Technologies, Bolingbrook, Illinois, United States, 60440
Platform Support Lead (with GCP and BigQuery)
Platform Support Lead role focusing on GCP BigQuery, Power BI, Collibra, and reliability and performance of enterprise platforms.
Location: Bolingbrook, IL
Responsibilities
Technical guidance: Serving as the highest point of escalation for complex and high-priority customer issues involving BigQuery. This requires a deep understanding of BigQuery's architecture, data processing, and integration with other Google Cloud services.
Process optimization: Developing and implementing improved support processes, including incident response, root cause analysis, and communication protocols.
Customer engagement: Maintaining strong relationships with key customers and acting as a technical liaison between the support team and product management or engineering teams.
Product feedback: Gathering customer feedback and identifying recurring technical issues to inform product development and improve the overall user experience.
Performance metrics: Defining and monitoring key support performance metrics, such as resolution time and customer satisfaction, to ensure high-quality service delivery.
Key Skills and Qualifications
Expertise in GCP and BigQuery: In-depth, hands-on experience with BigQuery, including data loading, SQL queries, data modeling, and performance optimization. Strong knowledge of other related GCP services like Dataflow, Cloud Storage, and Pub/Sub is also essential.
Technical troubleshooting: Strong analytical and problem-solving skills to diagnose and resolve complex technical issues, often under pressure.
Communication skills: Excellent verbal and written communication skills to effectively interact with customers, team members, and senior management.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Location: Bolingbrook, IL
Responsibilities
Technical guidance: Serving as the highest point of escalation for complex and high-priority customer issues involving BigQuery. This requires a deep understanding of BigQuery's architecture, data processing, and integration with other Google Cloud services.
Process optimization: Developing and implementing improved support processes, including incident response, root cause analysis, and communication protocols.
Customer engagement: Maintaining strong relationships with key customers and acting as a technical liaison between the support team and product management or engineering teams.
Product feedback: Gathering customer feedback and identifying recurring technical issues to inform product development and improve the overall user experience.
Performance metrics: Defining and monitoring key support performance metrics, such as resolution time and customer satisfaction, to ensure high-quality service delivery.
Key Skills and Qualifications
Expertise in GCP and BigQuery: In-depth, hands-on experience with BigQuery, including data loading, SQL queries, data modeling, and performance optimization. Strong knowledge of other related GCP services like Dataflow, Cloud Storage, and Pub/Sub is also essential.
Technical troubleshooting: Strong analytical and problem-solving skills to diagnose and resolve complex technical issues, often under pressure.
Communication skills: Excellent verbal and written communication skills to effectively interact with customers, team members, and senior management.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr