Maxwell Bond
About the Role
In this role you'd be within the Client Success team - the heartbeat of long-term client partnerships, driving measurable impact for global enterprises in banking, finance, and subscription-based industries.
As a
Senior Client Success Manager , you’ll be the strategic leader and trusted advisor for a portfolio of our most valued enterprise clients across North America. You’ll shape growth strategies, own commercial outcomes, and build high-impact relationships that accelerate value creation and business transformation.
This isn’t a passive “relationship management” role, it’s a hands‑on commercial leadership position where you’ll champion client success, drive expansion, and unlock new opportunities within complex client ecosystems.
What You’ll Do
Own your portfolio:
Take full commercial ownership of a portfolio of enterprise clients — ensuring revenue retention, growth, and long‑term partnership health.
Drive growth:
Negotiate and close renewals and expansions (including multi‑year and enterprise‑wide contracts), consistently delivering against annual revenue targets.
Expand strategically:
Identify whitespace opportunities and drive upsell/cross‑sell across the full Aptitude solution suite, extending into parent companies, subsidiaries, and sister organizations.
Engage at the top:
Lead strategic, C‑suite‑level engagements, delivering ROI‑driven QBRs that position Aptitude as an indispensable growth partner.
Plan for success:
Build and execute data‑informed account expansion strategies that directly connect adoption to commercial outcomes.
Forecast with precision:
Maintain ≥90% accuracy in renewal and expansion forecasting, ensuring predictable and sustainable growth.
Your Impact Will Be Measured By
Revenue Retention:
≥95% GRR
Portfolio Growth:
≥10% expansion uplift annually
Executive Engagement:
2+ C‑level interactions per strategic account per quarter
What You’ll Bring
Extensive experience in
enterprise SaaS Customer Success or Account Management
roles
A proven record of
owning and closing renewals and expansions independently
Demonstrated success expanding into new business units or affiliated organizations
Consistent overachievement of commercial targets (renewals, upsells, multi‑year contracts)
Executive presence and confidence influencing C‑level stakeholders
Strong commercial acumen — you know how to tie product adoption to ROI and tangible business outcomes
What We Offer We invest in your growth and well‑being because when you thrive, our clients do too.
Competitive
base salary + commission
401(k)
with employer matching
Comprehensive
medical, dental, and vision
insurance
Life and disability
coverage
Pre‑tax savings accounts
ShareSave scheme
– purchase Aptitude shares on preferential terms
Generous vacation and PTO
Hybrid, flexible working
model to fit your life and rhythm
Where You’ll Work You’ll be based in
Boston , with the flexibility to design your own hybrid schedule. We ask that you join your team in‑office at least
two days per week (including Wednesdays)
for collaboration, innovation, and connection.
This role also involves
occasional travel
across North America and internationally for client engagements and team events.
#J-18808-Ljbffr
As a
Senior Client Success Manager , you’ll be the strategic leader and trusted advisor for a portfolio of our most valued enterprise clients across North America. You’ll shape growth strategies, own commercial outcomes, and build high-impact relationships that accelerate value creation and business transformation.
This isn’t a passive “relationship management” role, it’s a hands‑on commercial leadership position where you’ll champion client success, drive expansion, and unlock new opportunities within complex client ecosystems.
What You’ll Do
Own your portfolio:
Take full commercial ownership of a portfolio of enterprise clients — ensuring revenue retention, growth, and long‑term partnership health.
Drive growth:
Negotiate and close renewals and expansions (including multi‑year and enterprise‑wide contracts), consistently delivering against annual revenue targets.
Expand strategically:
Identify whitespace opportunities and drive upsell/cross‑sell across the full Aptitude solution suite, extending into parent companies, subsidiaries, and sister organizations.
Engage at the top:
Lead strategic, C‑suite‑level engagements, delivering ROI‑driven QBRs that position Aptitude as an indispensable growth partner.
Plan for success:
Build and execute data‑informed account expansion strategies that directly connect adoption to commercial outcomes.
Forecast with precision:
Maintain ≥90% accuracy in renewal and expansion forecasting, ensuring predictable and sustainable growth.
Your Impact Will Be Measured By
Revenue Retention:
≥95% GRR
Portfolio Growth:
≥10% expansion uplift annually
Executive Engagement:
2+ C‑level interactions per strategic account per quarter
What You’ll Bring
Extensive experience in
enterprise SaaS Customer Success or Account Management
roles
A proven record of
owning and closing renewals and expansions independently
Demonstrated success expanding into new business units or affiliated organizations
Consistent overachievement of commercial targets (renewals, upsells, multi‑year contracts)
Executive presence and confidence influencing C‑level stakeholders
Strong commercial acumen — you know how to tie product adoption to ROI and tangible business outcomes
What We Offer We invest in your growth and well‑being because when you thrive, our clients do too.
Competitive
base salary + commission
401(k)
with employer matching
Comprehensive
medical, dental, and vision
insurance
Life and disability
coverage
Pre‑tax savings accounts
ShareSave scheme
– purchase Aptitude shares on preferential terms
Generous vacation and PTO
Hybrid, flexible working
model to fit your life and rhythm
Where You’ll Work You’ll be based in
Boston , with the flexibility to design your own hybrid schedule. We ask that you join your team in‑office at least
two days per week (including Wednesdays)
for collaboration, innovation, and connection.
This role also involves
occasional travel
across North America and internationally for client engagements and team events.
#J-18808-Ljbffr