The Connected Office
The Connected Office is hiring: IT Hardware Technician in Minneapolis
The Connected Office, Minneapolis, MN, US, 55400
IT Hardware Technician – Gophermods
Base pay range: $31,000 – $42,000 per year.
About Gophermods
Gophermods is a Minnesota‑based tech repair company specializing in device repair and IT solutions for schools and businesses. Since 2010, we’ve built a collaborative team committed to honest service, quality repairs, and great customer and employee experiences.
The Role
Pay: $16–$21 per hour (experience‑based) + performance bonuses.
Job Type: Full time and Part time.
Schedule: Monday–Friday, Day shift, No nights, No weekends.
Work Location: New Brighton, Minneapolis.
What You’ll Do
Repair & Refurbish: Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads, tablets, and desktops. Perform screen, battery, and component replacements, and full device refurbishments.
Education & Business Projects: Support K–12 districts and business clients with device repair, fleet management, and large‑scale deployments.
Provision & Deploy: Configure, image, and deploy devices with white‑glove care and enterprise‑level precision for managed services.
Logistics & Asset Care: Assist with IT logistics, parts handling, and asset management. Maintain accurate documentation, ticketing, and invoicing in company systems.
Teamwork & Efficiency: Keep a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs.
Training & Certifications (Paid)
Paid IT training from day one—learn IT and computer repair the right way.
Company‑paid CompTIA certification pathway for the CompTIA Trifecta.
Clear IT pathway: grow from electronics and hardware technician to senior roles including Team Lead and Education Operations Manager.
Compensation And Benefits
Pay: $16–$21/hr + commissions + performance bonuses + annual salary increases.
Time Off: 2 weeks paid PTO + option for 2 additional weeks unpaid; major holidays off.
Health: Medical, dental, vision (50% employer‑paid).
401(k): 4% company match.
Disability: Short‑ and long‑term coverage included.
Ideal Profile
Want a hands‑on job in a collaborative team environment with a people‑first culture and real growth opportunities.
Communicate clearly, stay organized, and can lift up to 35 lbs.
Are excited about a tech job that blends computer services and electronics services for the community.
Our Process Is Simple
Quick phone screen, then a couple of on‑site meetings to see the workspace and meet the team.
What's on Offer?
Work within a company with a solid track record of success.
Join a well known brand within IT Services.
Attractive salary & benefits.
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