Administrative Assistant Job at Compass Community Counseling in Edwardsville

Overview

About Compass Community Counseling: Our organization exists to provide affordable, gospel-centered, quality mental health care to the St. Louis Metro East region. We are a Christian organization seeking to demonstrate the love of Christ through mental health care services.

Job Summary

Compass Community Counseling is seeking an Administrative Assistant. The Administrative Assistant will support the front and back end of our business, including billing, client support, marketing, and ensuring our staff is supported.

Key Responsibilities

• Administrative Duties:

• Manage the reception area, creating a professional and welcoming first impression for patients and visitors at the Maryville, IL office
• Serve as the initial point of contact for all incoming phone calls and patient inquiries
• Maintain and order office and hospitality supplies
• Assist with managing social media accounts and newsletter distribution
• Provide support for meetings, workshops, and fundraising events
• Generate reports and assist counselors with compliance to CompassCC record management policies, including CE logs, Performance Review tracking, and maintenance of employee files
• Attend mandatory staff meetings and training as directed by Compass Community Counseling
• Abide by and agree to Compass Community Counseling’s Code of Conduct and Care of Confidential Information policies

• Medical Billing Duties:

• Manage the registration of all new clients, including billing and insurance intake processes, verifying insurance coverage and eligibility
• Collect payments from clients for services provided, consistent with the policy and rate for such services
• Maintain accurate client billing records
• Assist with resolving insurance claim errors, provide follow up on denials, appeals, and outstanding payments
• Communicate with insurance providers, counselors, and clients regarding billing inquiries and unpaid accounts
• Generate reports and assist counselors with compliance with CompassCC’s record management policies
• Manage CompassCC’s scholarship and discount programs
• Assist with accounts payable and receivable, including invoice processing and payment tracking
• Reconcile financial transactions and ensure accurate record-keeping
• Support the preparation of financial reports and budget tracking
• Work closely with the bookkeeper to maintain accurate financial documentation
• Assist with related administrative tasks as needed

Other duties may be assigned as needed.

Qualifications and Skills

• Align with Compass Community Counseling’s mission and values
• Exceptional interpersonal skills with a clear enthusiasm for proactive client engagement
• Comfortable learning and using Google Workspace for documents, spreadsheets, and forms
• Comfortable learning and using our Electronic Health Record system (Ensora), and a very limited amount of medical billing
• Organized and detail-oriented
• Team player
• Capable of working independently on tasks assigned
• Pay $18/hour
• Earned paid time off
• Supportive and flexible work environment

Our Values

• The Gospel: We believe that the gospel is the good news of what God has accomplished for sinners through the life, death, and resurrection of his Son, our savior, Jesus Christ.
• Dignity: We believe that all people of all races and genders are created equally in God’s image and are equal in dignity and importance. All people have equal access to God through faith in Jesus Christ. We also believe that everyone should have access to quality mental health care services.
• Relationship: We believe God created us for interpersonal relationships. Building strong, meaningful relationships are a basic need for all of us. We value building relationships amongst our team, within our community, and by helping our clients do the same.
• Community: Part of our mission is to contribute to wellness within the community through trainings, support groups, and consultations to churches and organizations.
• Affordability: We are a not-for-profit, 501(c)(3) organization. We seek to affirm the dignity of those with financial need by offering affordable counseling. We offer discounted fees/scholarships for services to those in need.
• Quality: We promote continued education for our clinicians so our clients can feel safe knowing their therapist is always growing in their skills.

Role Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Mental Health Care

Note: Some content related to job postings and referrals in the original description has been omitted to maintain focus on the role.