Airbnb
Senior Programs Operations Manager, Global Events (contract)
Airbnb, San Francisco, California, United States, 94199
Senior Programs Operations Manager, Global Events (contract)
Join to apply for the
Senior Programs Operations Manager, Global Events (contract)
role at
Airbnb .
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100,000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one‑of‑a‑kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Our culture is built around connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders.
Title Senior Programs Operations Manager, Global Events
The Community You Will Join The Global Events Partnerships team is part of the Partnerships and Business Development team. The remit of the team is to build, manage and activate a centralized, scalable Events Partnerships Model that deploys all of Airbnb’s efforts around our event partnerships holistically and to intentionally drive business results while creating community connections.
Key Responsibilities
Lead the management and activation of select event partnership programs.
Develop program plans and design partnership operating systems.
Deliver tracking and reporting for selected event partnership programs.
Support strategic initiatives across partnerships, including contracted partner credit/coupon/gift card programs, scaling booking integrations, onboarding partners to the Airbnb platforms, and other bespoke programs.
Build and maintain operational processes for efficient delivery and greater scaling.
Own and develop the overall operating system for select partnerships, including plans, schedules, budgets, logistics, resources, assets, and other event‑relevant needs.
Partner with cross‑functional and local teams to provide strategic guidance, best practices, playbooks and templates for service delivery and opportunity development.
Manage relationships and the event partner’s Airbnb use in alignment with global brand and partnership priorities.
Build a capability to optimize platform use of Airbnb by event partners.
Deliver leadership and cross‑functional reporting, communicate findings and key metrics to leadership and influence teams to act on those findings.
Maintain timelines and deadlines, and update all plans quarterly based on results.
A Typical Day
Own and champion strong operational mind‑edness and consistency across selected events.
Act as the primary lead for Airbnb booking support, product support, and event partner’s use of the Airbnb platform.
Collaborate on, design, and deliver onboarding and use tools needed for effective partner use and efficient internal delivery.
Design collaboration, set‑up and servicing of credit programs and credit tools.
Support overarching program management with key event partner booking integrations.
Build and maintain strong cross‑functional relationships regionally and globally.
Your Expertise
Minimum 8 years experience managing moderate‑sized projects/programs from initiation to launch within complex operating environments.
Strong team player with ability to organize, prioritize, and manage internal and external teams simultaneously.
Excellent communication and presentation skills.
Ownership mindset and ability to navigate ambiguity and drive growth projects forward.
Strong knowledge of program/portfolio management tools (Atlassian Suite, Asana, etc).
Outstanding working knowledge of project/program management principles and techniques.
Experience working with product and engineering teams.
Track record of working on ambiguous and unpredictable programs and creating structure and consistency.
Strong situational awareness and critical thinking.
Realistic problem‑solving and innovative approaches.
Thrives in ambiguity in a fast‑paced, hyper‑growth organization.
Belonging & Accommodations Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process, please contact your talent sourcing partner.
Pay Rate Range: $75‑$89/hr
Benefits: Medical, Dental, Vision, 401K
#J-18808-Ljbffr
Senior Programs Operations Manager, Global Events (contract)
role at
Airbnb .
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100,000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one‑of‑a‑kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Our culture is built around connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders.
Title Senior Programs Operations Manager, Global Events
The Community You Will Join The Global Events Partnerships team is part of the Partnerships and Business Development team. The remit of the team is to build, manage and activate a centralized, scalable Events Partnerships Model that deploys all of Airbnb’s efforts around our event partnerships holistically and to intentionally drive business results while creating community connections.
Key Responsibilities
Lead the management and activation of select event partnership programs.
Develop program plans and design partnership operating systems.
Deliver tracking and reporting for selected event partnership programs.
Support strategic initiatives across partnerships, including contracted partner credit/coupon/gift card programs, scaling booking integrations, onboarding partners to the Airbnb platforms, and other bespoke programs.
Build and maintain operational processes for efficient delivery and greater scaling.
Own and develop the overall operating system for select partnerships, including plans, schedules, budgets, logistics, resources, assets, and other event‑relevant needs.
Partner with cross‑functional and local teams to provide strategic guidance, best practices, playbooks and templates for service delivery and opportunity development.
Manage relationships and the event partner’s Airbnb use in alignment with global brand and partnership priorities.
Build a capability to optimize platform use of Airbnb by event partners.
Deliver leadership and cross‑functional reporting, communicate findings and key metrics to leadership and influence teams to act on those findings.
Maintain timelines and deadlines, and update all plans quarterly based on results.
A Typical Day
Own and champion strong operational mind‑edness and consistency across selected events.
Act as the primary lead for Airbnb booking support, product support, and event partner’s use of the Airbnb platform.
Collaborate on, design, and deliver onboarding and use tools needed for effective partner use and efficient internal delivery.
Design collaboration, set‑up and servicing of credit programs and credit tools.
Support overarching program management with key event partner booking integrations.
Build and maintain strong cross‑functional relationships regionally and globally.
Your Expertise
Minimum 8 years experience managing moderate‑sized projects/programs from initiation to launch within complex operating environments.
Strong team player with ability to organize, prioritize, and manage internal and external teams simultaneously.
Excellent communication and presentation skills.
Ownership mindset and ability to navigate ambiguity and drive growth projects forward.
Strong knowledge of program/portfolio management tools (Atlassian Suite, Asana, etc).
Outstanding working knowledge of project/program management principles and techniques.
Experience working with product and engineering teams.
Track record of working on ambiguous and unpredictable programs and creating structure and consistency.
Strong situational awareness and critical thinking.
Realistic problem‑solving and innovative approaches.
Thrives in ambiguity in a fast‑paced, hyper‑growth organization.
Belonging & Accommodations Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process, please contact your talent sourcing partner.
Pay Rate Range: $75‑$89/hr
Benefits: Medical, Dental, Vision, 401K
#J-18808-Ljbffr