Mission Action
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Shelter Monitor - SOP
role at
Mission Action .
Position Overview Title:
Family Shelter Monitor – SOP
Program:
Buena Vista Horace Mann Family Emergency Shelter (BVHM FES)
Reports to:
Program Manager, Director of Operations
Compensation:
$23.25 per hour (Full‑time). Weekend and overnight availability mandatory. Benefits include medical, dental, vision, long‑term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(k) with employer matching.
Deadline:
Positions open until filled
About the Organization and Program Mission Action nurtures individual wellness and cultivates collective power among low‑income and immigrant communities to create a more just society. As a multi‑issue, multi‑strategy organization, we work to improve lives on an individual level and advance broader social change through advocacy and community organizing, addressing homelessness, affordable housing, and immigrant rights.
The BVHM FES uses the school's gym as a family emergency shelter, providing shelter for up to 20 families at a time during evening and overnight hours from 6:00 pm to 7:00 am.
Position Description Under the supervision of the BVHM FES Program Manager and Director of Operations, Shelter Monitors oversee the operations and security of the shelter site and supervise shelter youth and families. The shelter operates 7 days a week, 365 days a year. Staff work one of two shifts: 5:30 pm–1:00 am or 1:00 am–7:30 am on weekdays, and 5:30 pm–2:30 am or 2:30 am–10:30 am on weekends. Available shifts may vary, with hours ranging between 18–40 hours per week. Both full‑time and part‑time monitors are sought.
Essential Duties and Responsibilities
Ensure the safety and security of the shelter site and respond to emergency situations as needed
Consistently enforce all shelter policies for staff, youth, and family participants
Understand and explain shelter rules and grievance policies
Schedule shelter hearings
Make regular reports to shelter management using daily logs, forms, e‑mail, and phone calls; provide pertinent data for contract and grant reports
Report issues requiring repairs and maintenance to the Director of Operations
Facilitate daily check‑in and check‑out of guests from the shelter
Mediates and de‑escalates conflicts
Complete mandated reporter training and certification; report instances of child abuse/neglect as needed
Remain awake and alert during assigned shifts and ensure that other night staff do likewise
Participate in fundraising and organizing efforts as needed
Attend organizational and departmental meetings, trainings, and activities
Maintain a professional attitude and work ethic
Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action
Perform other duties as assigned
Qualifications
Strong commitment to serving low‑income and underserved communities and ability to communicate with a broad range of clients and colleagues
Commitment to social justice issues and familiarity with Mission Action’s mission and work
At least 1 year of experience providing services to low‑income, homeless youth and families
Must be able to remain awake and alert for entire shift
Written and oral communication in English required
Spanish bilingual – ability to speak and write enough to provide instructions and basic communication; fluency strongly preferred
Basic computer proficiency (MS Word, e‑mail, etc.)
High‑school diploma or equivalent
Experience working with underprivileged adults or day laborers, LGBTQ and/or immigrant communities preferred
Volunteer experience, customer service experience and transferable skills considered
CPR/First Aid Certification within 3 months of hire
Must obtain TB and background clearance upon hire
Equal‑Opportunity Statement Mission Action is an equal‑opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV, and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
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Shelter Monitor - SOP
role at
Mission Action .
Position Overview Title:
Family Shelter Monitor – SOP
Program:
Buena Vista Horace Mann Family Emergency Shelter (BVHM FES)
Reports to:
Program Manager, Director of Operations
Compensation:
$23.25 per hour (Full‑time). Weekend and overnight availability mandatory. Benefits include medical, dental, vision, long‑term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(k) with employer matching.
Deadline:
Positions open until filled
About the Organization and Program Mission Action nurtures individual wellness and cultivates collective power among low‑income and immigrant communities to create a more just society. As a multi‑issue, multi‑strategy organization, we work to improve lives on an individual level and advance broader social change through advocacy and community organizing, addressing homelessness, affordable housing, and immigrant rights.
The BVHM FES uses the school's gym as a family emergency shelter, providing shelter for up to 20 families at a time during evening and overnight hours from 6:00 pm to 7:00 am.
Position Description Under the supervision of the BVHM FES Program Manager and Director of Operations, Shelter Monitors oversee the operations and security of the shelter site and supervise shelter youth and families. The shelter operates 7 days a week, 365 days a year. Staff work one of two shifts: 5:30 pm–1:00 am or 1:00 am–7:30 am on weekdays, and 5:30 pm–2:30 am or 2:30 am–10:30 am on weekends. Available shifts may vary, with hours ranging between 18–40 hours per week. Both full‑time and part‑time monitors are sought.
Essential Duties and Responsibilities
Ensure the safety and security of the shelter site and respond to emergency situations as needed
Consistently enforce all shelter policies for staff, youth, and family participants
Understand and explain shelter rules and grievance policies
Schedule shelter hearings
Make regular reports to shelter management using daily logs, forms, e‑mail, and phone calls; provide pertinent data for contract and grant reports
Report issues requiring repairs and maintenance to the Director of Operations
Facilitate daily check‑in and check‑out of guests from the shelter
Mediates and de‑escalates conflicts
Complete mandated reporter training and certification; report instances of child abuse/neglect as needed
Remain awake and alert during assigned shifts and ensure that other night staff do likewise
Participate in fundraising and organizing efforts as needed
Attend organizational and departmental meetings, trainings, and activities
Maintain a professional attitude and work ethic
Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action
Perform other duties as assigned
Qualifications
Strong commitment to serving low‑income and underserved communities and ability to communicate with a broad range of clients and colleagues
Commitment to social justice issues and familiarity with Mission Action’s mission and work
At least 1 year of experience providing services to low‑income, homeless youth and families
Must be able to remain awake and alert for entire shift
Written and oral communication in English required
Spanish bilingual – ability to speak and write enough to provide instructions and basic communication; fluency strongly preferred
Basic computer proficiency (MS Word, e‑mail, etc.)
High‑school diploma or equivalent
Experience working with underprivileged adults or day laborers, LGBTQ and/or immigrant communities preferred
Volunteer experience, customer service experience and transferable skills considered
CPR/First Aid Certification within 3 months of hire
Must obtain TB and background clearance upon hire
Equal‑Opportunity Statement Mission Action is an equal‑opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV, and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
#J-18808-Ljbffr