Conrad Washington, DC
Guest Service Agent - Conrad Washington DC
Conrad Washington, DC, Washington, District of Columbia, us, 20022
Guest Service Agent - Conrad Washington DC
Join to apply for this Guest Service Agent role at Conrad Washington, DC.
About the Hotel The Conrad Washington DC is a Forbes 4‑Star hotel featuring 360 rooms, 32,000 square feet of banquet space, and five food and beverage outlets including a signature restaurant, rooftop bar, lobby bar, club lounge, and in‑room dining.
Responsibilities
Greet guests and complete registration, including inputting guest information, confirming room rates and rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring a bell person accompanies guests.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, recording payments, converting foreign currency, making change, and processing gift certificates.
Demonstrate thorough knowledge of hotel information, room categories, room rates, packages, promotions, and local area and answer guest questions.
Use up‑selling techniques to promote hotel services and maximize occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Shift & Compensation Classification: Full‑Time Shift: Various – must be available to overnights, weekdays, weekends, and holidays. Pay Rate: $29.50 per hour (based on experience and location).
Benefits
Medical Insurance Coverage available for you and your family.
Access to pay through DailyPay.
Mental health resources including Employee Assistance Program.
Best‑in‑class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave support.
Education benefits via Guild Education (college degrees and professional certifications).
401(k) plan with company match.
Hilton Shares employee stock purchase program.
Career growth and development opportunities.
Team member resource groups.
Recognition and rewards programs.
Benefits may vary by property and location.
Qualifications
Hospitality: Passion for delivering exceptional guest experiences.
Integrity: Do the right thing, all the time.
Leadership: Lead within the industry and community.
Teamwork: Be a team player in everything you do.
Ownership: Own your actions and decisions.
Sense of urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Work Location & Schedule Conrad Washington, DC Full‑time
Brand Conrad Hotels & Resorts.
Job Function Guest Services, Operations, and Front Office.
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About the Hotel The Conrad Washington DC is a Forbes 4‑Star hotel featuring 360 rooms, 32,000 square feet of banquet space, and five food and beverage outlets including a signature restaurant, rooftop bar, lobby bar, club lounge, and in‑room dining.
Responsibilities
Greet guests and complete registration, including inputting guest information, confirming room rates and rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring a bell person accompanies guests.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, recording payments, converting foreign currency, making change, and processing gift certificates.
Demonstrate thorough knowledge of hotel information, room categories, room rates, packages, promotions, and local area and answer guest questions.
Use up‑selling techniques to promote hotel services and maximize occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Shift & Compensation Classification: Full‑Time Shift: Various – must be available to overnights, weekdays, weekends, and holidays. Pay Rate: $29.50 per hour (based on experience and location).
Benefits
Medical Insurance Coverage available for you and your family.
Access to pay through DailyPay.
Mental health resources including Employee Assistance Program.
Best‑in‑class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave support.
Education benefits via Guild Education (college degrees and professional certifications).
401(k) plan with company match.
Hilton Shares employee stock purchase program.
Career growth and development opportunities.
Team member resource groups.
Recognition and rewards programs.
Benefits may vary by property and location.
Qualifications
Hospitality: Passion for delivering exceptional guest experiences.
Integrity: Do the right thing, all the time.
Leadership: Lead within the industry and community.
Teamwork: Be a team player in everything you do.
Ownership: Own your actions and decisions.
Sense of urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Work Location & Schedule Conrad Washington, DC Full‑time
Brand Conrad Hotels & Resorts.
Job Function Guest Services, Operations, and Front Office.
#J-18808-Ljbffr