Saviynt
Identity Security - Sr. Customer Success Manager - West
Saviynt, Washington, District of Columbia, us, 20022
Identity Security - Sr. Customer Success Manager - West
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This role is provided by Saviynt. Your actual pay will be based on your skills and experience.
Base pay range $150,000 – $180,000 per year.
About Saviynt Saviynt is a global leader in identity security, providing an AI‑powered platform that manages human and non‑human access to applications, data, and business processes. We help Fortune 500, Global 1000, and government organizations safeguard digital assets, drive efficiency, and reduce compliance costs. Visit www.saviynt.com for more information.
Mission: Be the Strategic Driver This is not a traditional Customer Success role. We are seeking a fearless, hands‑on strategic operator who thrives in a high‑velocity environment and views customer loyalty as mission‑critical to Saviynt’s growth. You will manage customer loyalty and adoption of our Identity Security products, using customers’ business objectives as the foundation of your work.
What You Will Be Doing
Own the Executive Narrative & Strategy:
Manage renewal pipeline, maintain customer health, proactively eliminate barriers, and lead Executive Business Reviews.
Hands‑On Execution & Remediation:
Perform routine health checks, coordinate remediation, and provide adoption recommendations.
Scale & Growth:
Build trusted relationships, identify up‑sell/cross‑sell opportunities, and partner with Sales on customer engagement.
Product Advocacy:
Monitor utilization trends, provide feedback, and educate customers on new features.
Partner Alignment:
Communicate with implementation partners to improve adoption and outcomes.
Qualifications
Mission‑Critical Expertise:
Experience in IAM; cybersecurity or compliance background is valuable.
Technical Acumen:
Knowledge of cloud, hybrid, and on‑prem IT architectures.
The Translator Role:
Ability to translate complex technical concepts to business language.
SaaS Leadership:
Extensive experience in customer success/account management for complex SaaS implementations with Fortune 500/Global 1000 clients.
Hands‑On Mindset:
Willingness to be a contributor and detail‑focused while maintaining outcome orientation.
Operational Excellence:
Experience in process improvement, decision‑making, planning, analysis, and service excellence.
Benefits
Medical, Dental, Vision, Life Insurance
401(k)
Unlimited PTO
Sick Time
Holiday Parties
Daily Catered Lunches
Employee Recognition Programs
Team Socials
You may also be eligible to participate in a discretionary bonus plan, subject to program rules.
Security & privacy training and policy compliance are required.
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Get AI‑powered advice on this job and more exclusive features.
This role is provided by Saviynt. Your actual pay will be based on your skills and experience.
Base pay range $150,000 – $180,000 per year.
About Saviynt Saviynt is a global leader in identity security, providing an AI‑powered platform that manages human and non‑human access to applications, data, and business processes. We help Fortune 500, Global 1000, and government organizations safeguard digital assets, drive efficiency, and reduce compliance costs. Visit www.saviynt.com for more information.
Mission: Be the Strategic Driver This is not a traditional Customer Success role. We are seeking a fearless, hands‑on strategic operator who thrives in a high‑velocity environment and views customer loyalty as mission‑critical to Saviynt’s growth. You will manage customer loyalty and adoption of our Identity Security products, using customers’ business objectives as the foundation of your work.
What You Will Be Doing
Own the Executive Narrative & Strategy:
Manage renewal pipeline, maintain customer health, proactively eliminate barriers, and lead Executive Business Reviews.
Hands‑On Execution & Remediation:
Perform routine health checks, coordinate remediation, and provide adoption recommendations.
Scale & Growth:
Build trusted relationships, identify up‑sell/cross‑sell opportunities, and partner with Sales on customer engagement.
Product Advocacy:
Monitor utilization trends, provide feedback, and educate customers on new features.
Partner Alignment:
Communicate with implementation partners to improve adoption and outcomes.
Qualifications
Mission‑Critical Expertise:
Experience in IAM; cybersecurity or compliance background is valuable.
Technical Acumen:
Knowledge of cloud, hybrid, and on‑prem IT architectures.
The Translator Role:
Ability to translate complex technical concepts to business language.
SaaS Leadership:
Extensive experience in customer success/account management for complex SaaS implementations with Fortune 500/Global 1000 clients.
Hands‑On Mindset:
Willingness to be a contributor and detail‑focused while maintaining outcome orientation.
Operational Excellence:
Experience in process improvement, decision‑making, planning, analysis, and service excellence.
Benefits
Medical, Dental, Vision, Life Insurance
401(k)
Unlimited PTO
Sick Time
Holiday Parties
Daily Catered Lunches
Employee Recognition Programs
Team Socials
You may also be eligible to participate in a discretionary bonus plan, subject to program rules.
Security & privacy training and policy compliance are required.
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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