Zenoti
Pay Range
$69,600.00/yr - $80,000.00/yr
Company Overview Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes. Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries, including a vast portfolio of global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021‑2022, reaffirming our commitment to empowering people to feel good and find their greatness.
What will I be doing?
Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
Drive demos, walk-throughs and solution reviews with customers.
Design and set up proof of concepts and pilots for high‑priority and large customers to ensure successful implementations.
Configure Zenoti to meet customer business scenarios.
Identify risks based on current product capabilities and define and implement mitigation plans.
Address customer issues and concerns in a timely fashion to ensure satisfaction.
Align working hours to overlap customer time zones to build strong relationships and provide exceptional service.
Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
Demonstrate deep subject‑matter expertise in the product, integration points, and enterprise scenarios.
Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
Ensure adherence to SLAs and key metrics according to organizational goals and objectives.
Coordinate with internal teams as needed to meet customer needs and manage expectations.
What skills do I need?
1+ year(s) of experience in implementation and support of enterprise products.
Strong software exposure and ability to master product functionality; boil down complex requirements into coherent, viable product design and configure software solutions.
Strong verbal and written communication skills, especially for requirements and solution documentation.
Ability to manage and work across multiple projects.
Strong ability to demo/train and deliver excellent customer presentations.
Strong logical, analytical, and problem‑solving skills.
Open to travel on short notice to customer locations when required.
Good knowledge of Web design using HTML, JavaScript.
Good understanding of MS Office, JIRA, Basecamp applications.
Ability to learn new skills and operate in a fast‑paced, changing environment.
Experience in the wellness/spa industry is a plus.
Eagerness to learn about opportunities and challenges driving revenue in the health and wellness industry.
Benefits
Medical, dental, and vision coverage.
Participation in the company 401(k) plan.
Paid parental leave.
Unlimited paid time off.
Flexible work hours.
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Business Development
Industries Software Development
Zenoti Pay Range: $69,600 USD - $80,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Company Overview Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes. Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries, including a vast portfolio of global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021‑2022, reaffirming our commitment to empowering people to feel good and find their greatness.
What will I be doing?
Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
Drive demos, walk-throughs and solution reviews with customers.
Design and set up proof of concepts and pilots for high‑priority and large customers to ensure successful implementations.
Configure Zenoti to meet customer business scenarios.
Identify risks based on current product capabilities and define and implement mitigation plans.
Address customer issues and concerns in a timely fashion to ensure satisfaction.
Align working hours to overlap customer time zones to build strong relationships and provide exceptional service.
Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
Demonstrate deep subject‑matter expertise in the product, integration points, and enterprise scenarios.
Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
Ensure adherence to SLAs and key metrics according to organizational goals and objectives.
Coordinate with internal teams as needed to meet customer needs and manage expectations.
What skills do I need?
1+ year(s) of experience in implementation and support of enterprise products.
Strong software exposure and ability to master product functionality; boil down complex requirements into coherent, viable product design and configure software solutions.
Strong verbal and written communication skills, especially for requirements and solution documentation.
Ability to manage and work across multiple projects.
Strong ability to demo/train and deliver excellent customer presentations.
Strong logical, analytical, and problem‑solving skills.
Open to travel on short notice to customer locations when required.
Good knowledge of Web design using HTML, JavaScript.
Good understanding of MS Office, JIRA, Basecamp applications.
Ability to learn new skills and operate in a fast‑paced, changing environment.
Experience in the wellness/spa industry is a plus.
Eagerness to learn about opportunities and challenges driving revenue in the health and wellness industry.
Benefits
Medical, dental, and vision coverage.
Participation in the company 401(k) plan.
Paid parental leave.
Unlimited paid time off.
Flexible work hours.
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Business Development
Industries Software Development
Zenoti Pay Range: $69,600 USD - $80,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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