Iteris
Customer Success Manager [REMOTE within the Eastern Time Zone]
Iteris, Charleston, South Carolina, United States, 29408
Overview
The
Customer Success Manager
(CSM) is responsible for building and maintaining strong customer relationships, ensuring customers achieve their desired outcomes with Iteris products. This role requires strategic thinking, technical acumen, and excellent communication skills to drive satisfaction, retention, and revenue growth.
What you will be doing:
Serve as the primary contact for assigned customers, managing their portfolio and advocating for their needs
Drive onboarding, training, and adoption of Iteris products and services
Align Iteris solutions with customer goals and business needs
Monitor customer health metrics, usage data, and satisfaction scores to identify risks and opportunities
Facilitate regular business reviews to assess progress and align future goals
Collaborate with Sales, Product Support, Engineering, and Product teams to resolve issues and improve outcomes
Lead renewal discussions and identify upselling, cross-selling, and expansion opportunities
Maintain accurate customer records and interaction logs in CRM systems
Collect and communicate customer feedback to influence product improvements
Contribute to continuous improvement of customer success processes and tools
What you need to be successful in this role:
Bachelor's degree in business, communications, or a related field preferred
Three to five (3-5) years of experience in customer success, account management, or related roles in SaaS or technology environments
Proven ability to manage customer relationships and drive adoption and retention
Strong interpersonal, communication, and presentation skills, with the ability to engage both executives and technical stakeholders
Ability to explain technical product features to non-technical users
Experience with CRM tools such as SalesForce and customer success platforms like Gainsight
Comfortable working independently in a remote environment
Experience in transportation technology, SaaS, or smart mobility industries
Familiarity with Iteris products or similar solutions
Ability to analyze customer data and usage metrics to generate actionable insights
Experience with training, workshops, and customer enablement materials
Iteris anticipates paying a base salary between $86,800 and $96,400 for this role, in addition to quarterly commissions. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.
#LI-REMOTE
What’s in it for you:
Quarterly Sales Commissions
401(k) with immediate matching and no vesting period
Open Paid-Time-Off [PTO] benefits
Comprehensive medical, dental, and vision coverage
Life insurance
Medical reimbursement plans
Disability coverage
Education assistance program
In-house training programs
Iteris, Inc.
is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.
The
Almaviva Group
designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.
Iteris, Inc . is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.
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The
Customer Success Manager
(CSM) is responsible for building and maintaining strong customer relationships, ensuring customers achieve their desired outcomes with Iteris products. This role requires strategic thinking, technical acumen, and excellent communication skills to drive satisfaction, retention, and revenue growth.
What you will be doing:
Serve as the primary contact for assigned customers, managing their portfolio and advocating for their needs
Drive onboarding, training, and adoption of Iteris products and services
Align Iteris solutions with customer goals and business needs
Monitor customer health metrics, usage data, and satisfaction scores to identify risks and opportunities
Facilitate regular business reviews to assess progress and align future goals
Collaborate with Sales, Product Support, Engineering, and Product teams to resolve issues and improve outcomes
Lead renewal discussions and identify upselling, cross-selling, and expansion opportunities
Maintain accurate customer records and interaction logs in CRM systems
Collect and communicate customer feedback to influence product improvements
Contribute to continuous improvement of customer success processes and tools
What you need to be successful in this role:
Bachelor's degree in business, communications, or a related field preferred
Three to five (3-5) years of experience in customer success, account management, or related roles in SaaS or technology environments
Proven ability to manage customer relationships and drive adoption and retention
Strong interpersonal, communication, and presentation skills, with the ability to engage both executives and technical stakeholders
Ability to explain technical product features to non-technical users
Experience with CRM tools such as SalesForce and customer success platforms like Gainsight
Comfortable working independently in a remote environment
Experience in transportation technology, SaaS, or smart mobility industries
Familiarity with Iteris products or similar solutions
Ability to analyze customer data and usage metrics to generate actionable insights
Experience with training, workshops, and customer enablement materials
Iteris anticipates paying a base salary between $86,800 and $96,400 for this role, in addition to quarterly commissions. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.
#LI-REMOTE
What’s in it for you:
Quarterly Sales Commissions
401(k) with immediate matching and no vesting period
Open Paid-Time-Off [PTO] benefits
Comprehensive medical, dental, and vision coverage
Life insurance
Medical reimbursement plans
Disability coverage
Education assistance program
In-house training programs
Iteris, Inc.
is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.
The
Almaviva Group
designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.
Iteris, Inc . is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.
#J-18808-Ljbffr