Amazon Web Services (AWS)
Global Field Ops Technician, AWS DC Global Field Operations
Amazon Web Services (AWS), Chicago, Illinois, United States, 60290
Global Field Ops Technician, AWS DC Global Field Operations
Join to apply for the
Global Field Ops Technician, AWS DC Global Field Operations
role at
Amazon Web Services (AWS) . AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. Key job responsibilities
Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise. Conduct site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment. Installing/expanding/provisioning AWS infrastructure at third‑party premises, data center, and/or non‑traditional environment. Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems. Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience. Conduct day‑to‑day business, both internally and with external customers. Travel up to 30% on average. Required to travel between locations to install, service, and retrieve AWS equipment. Physical ability to push and/or pull heavy objects into position (regularly lift up to 18 kg and participate in team lifts of 30 kg). May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies. May lead larger projects that require cross‑functional alignment and support, including large‑DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards. May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines. Most of all, you will have a passion for technology along with a desire to be the best at your job every day! Basic Qualifications
4+ years of data center engineering or operations experience. Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows). 2+ years of leading large complex programs experience, or a Bachelor’s degree. Preferred Qualifications
Bachelor’s degree, or 4+ years of relevant technical position experience. Experience in customer‑facing roles. Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure. Experience with network operating systems such as Cisco IOS and Junos. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications. Equal Opportunity Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Job ID: A3103342
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Join to apply for the
Global Field Ops Technician, AWS DC Global Field Operations
role at
Amazon Web Services (AWS) . AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. Key job responsibilities
Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise. Conduct site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment. Installing/expanding/provisioning AWS infrastructure at third‑party premises, data center, and/or non‑traditional environment. Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems. Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience. Conduct day‑to‑day business, both internally and with external customers. Travel up to 30% on average. Required to travel between locations to install, service, and retrieve AWS equipment. Physical ability to push and/or pull heavy objects into position (regularly lift up to 18 kg and participate in team lifts of 30 kg). May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies. May lead larger projects that require cross‑functional alignment and support, including large‑DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards. May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines. Most of all, you will have a passion for technology along with a desire to be the best at your job every day! Basic Qualifications
4+ years of data center engineering or operations experience. Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows). 2+ years of leading large complex programs experience, or a Bachelor’s degree. Preferred Qualifications
Bachelor’s degree, or 4+ years of relevant technical position experience. Experience in customer‑facing roles. Knowledge of operating systems, hardware, storage, network, security, database administration and cloud infrastructure. Experience with network operating systems such as Cisco IOS and Junos. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications. Equal Opportunity Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Job ID: A3103342
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