Veradigm®
Sr Business Analyst (Professional Services Operations & Salesforce) - Remote
Veradigm®, Dallas, Texas, United States, 75215
Sr Business Analyst (Professional Services Operations & Salesforce) - Remote
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Sr Business Analyst (Professional Services Operations & Salesforce) - Remote
role at
Veradigm®
About the Company Veradigm is dedicated to transforming healthcare through research, analytics, and artificial intelligence. We develop scalable data‑driven solutions that bring significant value to biopharma, health plans, providers, technology partners, and patients, enabling smarter care for millions of people.
About the Job We are seeking a strategic and experienced Senior Business Analyst to support and enhance our Professional Services operations. The role requires translating complex business processes into scalable system solutions and leveraging deep experience in project portfolio and program management (PPPM), resource planning, and client onboarding workflows.
Responsibilities
Partner with stakeholders across Professional Services and Operations to understand business needs and translate them into actionable system and process requirements.
Lead discovery and documentation of current‑state and future‑state workflows, especially around project delivery, resource management, time tracking, and implementation processes.
Facilitate user story refinement and backlog grooming to ensure development teams have clear, prioritized requirements.
Support agile ceremonies including sprint planning, retrospectives, and stand‑ups to keep initiatives aligned and moving forward.
Recommend and implement scalable solutions that improve efficiency, reduce manual effort, and enhance visibility across the services lifecycle.
Collaborate with technical teams to configure systems (e.g., Salesforce) and troubleshoot issues or enhancement requests.
Identify opportunities for automation, integration, and process optimization across tools and teams.
Communicate progress, risks, and outcomes clearly to stakeholders and leadership.
About You
5+ years of experience as a Business Analyst, with a strong background in supporting Professional Services or consulting organizations.
Deep understanding of services delivery operations including project portfolio management, resource planning, financial tracking, and client onboarding.
Experience working with Salesforce (custom objects, flows, validation rules) and PPPM tools such as Kantata SX, Mavenlink, FinancialForce PSA, or similar.
Strong communication and facilitation skills; able to bridge gaps between business and technical teams.
Comfortable managing multiple priorities in a fast‑paced, agile environment.
Proficient in tools like JIRA, Confluence, Excel, and process mapping software (e.g., Lucidchart, Visio).
Analytical mindset with attention to detail and a passion for improving business processes.
Bonus Qualifications
Familiarity with enterprise platforms such as NetSuite, Workday, or Zuora.
Experience with API integrations, basic SQL, or data validation across systems.
Background in SaaS or consulting environments with complex services delivery models.
Relevant certifications such as Salesforce Administrator, CSPO, or IIBA CBAP/CCBA.
Benefits & Culture Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company‑paid life insurance, and retirement savings. We advocate for flexible work arrangements and provide opportunities for professional development. Our equal‑opportunity policy is applied to all hiring practices, and we encourage applications from individuals of diverse backgrounds.
EEO Statement Veradigm is an equal opportunity employer and embraces a diverse workforce. We prohibit discrimination on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
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Sr Business Analyst (Professional Services Operations & Salesforce) - Remote
role at
Veradigm®
About the Company Veradigm is dedicated to transforming healthcare through research, analytics, and artificial intelligence. We develop scalable data‑driven solutions that bring significant value to biopharma, health plans, providers, technology partners, and patients, enabling smarter care for millions of people.
About the Job We are seeking a strategic and experienced Senior Business Analyst to support and enhance our Professional Services operations. The role requires translating complex business processes into scalable system solutions and leveraging deep experience in project portfolio and program management (PPPM), resource planning, and client onboarding workflows.
Responsibilities
Partner with stakeholders across Professional Services and Operations to understand business needs and translate them into actionable system and process requirements.
Lead discovery and documentation of current‑state and future‑state workflows, especially around project delivery, resource management, time tracking, and implementation processes.
Facilitate user story refinement and backlog grooming to ensure development teams have clear, prioritized requirements.
Support agile ceremonies including sprint planning, retrospectives, and stand‑ups to keep initiatives aligned and moving forward.
Recommend and implement scalable solutions that improve efficiency, reduce manual effort, and enhance visibility across the services lifecycle.
Collaborate with technical teams to configure systems (e.g., Salesforce) and troubleshoot issues or enhancement requests.
Identify opportunities for automation, integration, and process optimization across tools and teams.
Communicate progress, risks, and outcomes clearly to stakeholders and leadership.
About You
5+ years of experience as a Business Analyst, with a strong background in supporting Professional Services or consulting organizations.
Deep understanding of services delivery operations including project portfolio management, resource planning, financial tracking, and client onboarding.
Experience working with Salesforce (custom objects, flows, validation rules) and PPPM tools such as Kantata SX, Mavenlink, FinancialForce PSA, or similar.
Strong communication and facilitation skills; able to bridge gaps between business and technical teams.
Comfortable managing multiple priorities in a fast‑paced, agile environment.
Proficient in tools like JIRA, Confluence, Excel, and process mapping software (e.g., Lucidchart, Visio).
Analytical mindset with attention to detail and a passion for improving business processes.
Bonus Qualifications
Familiarity with enterprise platforms such as NetSuite, Workday, or Zuora.
Experience with API integrations, basic SQL, or data validation across systems.
Background in SaaS or consulting environments with complex services delivery models.
Relevant certifications such as Salesforce Administrator, CSPO, or IIBA CBAP/CCBA.
Benefits & Culture Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company‑paid life insurance, and retirement savings. We advocate for flexible work arrangements and provide opportunities for professional development. Our equal‑opportunity policy is applied to all hiring practices, and we encourage applications from individuals of diverse backgrounds.
EEO Statement Veradigm is an equal opportunity employer and embraces a diverse workforce. We prohibit discrimination on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
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