C.H. Robinson
Customs Compliance Analyst
Primary Location: Charlotte, NC, United States of America
Job ID: R46042
C.H. Robinson is looking to fill a Compliance Analyst position in our Import Compliance team. In this role you will audit and train US Customs processes to ensure branch compliance with US Customs regulations. You will support Customs Entry Writers, help maintain satisfactory compliance scores, and regularly communicate with branch clients to ensure compliance of entry transactions and import programs while demonstrating strong customer service and organizational skills. The position requires onsite collaboration 1-2 days per week with remote work the rest of the time.
Responsibilities
Conduct branch customs audits to ensure compliance with corporate, VIP, and regulatory standards
Manage entry cancellations, post‑summary corrections, and customs resolution requests
Support clients in responding to Customs Forms 28 and 29 and other government inquiries
Oversee customs and PGA correspondence, ensuring timely and accurate communication
Guide brokerage teams on handling customer and regulatory inquiries
Administer continuous bond applications, renewals, and invoicing
Maintain client Powers of Attorney and ensure proper documentation
Execute daily filter reports via ABI and manage automated clearinghouse statements
Retrieve and analyze ACE Portal reports for clients on periodic monthly statements
Lead training sessions to keep teams informed of industry changes and system updates
Qualifications Required:
High School Diploma or GED
Must possess a Customs Broker License or be in the application process
Maintain Certified Customs Specialist status with the NCBFAA
Minimum 2 years of customs brokerage or customs compliance experience
Proficiency with Navisphere
Preferred:
Extensive knowledge of U.S. Customs entry processes and partner government agency regulations
Associate's or bachelor's degree from an accredited college or university
Strong communication, prioritization, and multi‑tasking skills
Proven critical‑thinking and problem‑solving skills to adapt to ever‑changing tasks and customer needs
High level of attention to detail
Ability to work and communicate across the branch network
Values a diverse and inclusive work environment
Compensation Range $44,600.00 - $92,800.00 (base pay, depends on location and experience). Additional variable compensation may apply.
Benefits
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short‑Term and Long‑Term Disability
Paid and floating holidays
Flexible Time Off (FTO) offered to U.S. salaried employees
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team‑building opportunities
Equal Opportunity C.H. Robinson is an Equal Opportunity Employer. We are committed to a workplace culture that reflects the strengths of our worldwide marketplace and values unique experiences and diverse backgrounds. We are committed to providing an inclusive environment free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
EOE//Disabled/Veteran
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Primary Location: Charlotte, NC, United States of America
Job ID: R46042
C.H. Robinson is looking to fill a Compliance Analyst position in our Import Compliance team. In this role you will audit and train US Customs processes to ensure branch compliance with US Customs regulations. You will support Customs Entry Writers, help maintain satisfactory compliance scores, and regularly communicate with branch clients to ensure compliance of entry transactions and import programs while demonstrating strong customer service and organizational skills. The position requires onsite collaboration 1-2 days per week with remote work the rest of the time.
Responsibilities
Conduct branch customs audits to ensure compliance with corporate, VIP, and regulatory standards
Manage entry cancellations, post‑summary corrections, and customs resolution requests
Support clients in responding to Customs Forms 28 and 29 and other government inquiries
Oversee customs and PGA correspondence, ensuring timely and accurate communication
Guide brokerage teams on handling customer and regulatory inquiries
Administer continuous bond applications, renewals, and invoicing
Maintain client Powers of Attorney and ensure proper documentation
Execute daily filter reports via ABI and manage automated clearinghouse statements
Retrieve and analyze ACE Portal reports for clients on periodic monthly statements
Lead training sessions to keep teams informed of industry changes and system updates
Qualifications Required:
High School Diploma or GED
Must possess a Customs Broker License or be in the application process
Maintain Certified Customs Specialist status with the NCBFAA
Minimum 2 years of customs brokerage or customs compliance experience
Proficiency with Navisphere
Preferred:
Extensive knowledge of U.S. Customs entry processes and partner government agency regulations
Associate's or bachelor's degree from an accredited college or university
Strong communication, prioritization, and multi‑tasking skills
Proven critical‑thinking and problem‑solving skills to adapt to ever‑changing tasks and customer needs
High level of attention to detail
Ability to work and communicate across the branch network
Values a diverse and inclusive work environment
Compensation Range $44,600.00 - $92,800.00 (base pay, depends on location and experience). Additional variable compensation may apply.
Benefits
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short‑Term and Long‑Term Disability
Paid and floating holidays
Flexible Time Off (FTO) offered to U.S. salaried employees
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team‑building opportunities
Equal Opportunity C.H. Robinson is an Equal Opportunity Employer. We are committed to a workplace culture that reflects the strengths of our worldwide marketplace and values unique experiences and diverse backgrounds. We are committed to providing an inclusive environment free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
EOE//Disabled/Veteran
#J-18808-Ljbffr