TekWissen ®
3 days ago Be among the first 25 applicants
This range is provided by TekWissen ®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $45.00/hr - $45.00/hr
Position:
Product Operations Support Engineer
Duration:
3+ Months
Job Type:
Temporary Assignment
Work Type:
Onsite
Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Key Responsibilities
Provide L2/L3 production support for the Direct Sales program, ensuring high availability, reliability, and performance of FRApp and its integrated systems.
Troubleshoot and debug issues across multiple layers of the stack:
UI: React Native with TypeScript
OMS Services: Spring Boot microservices deployed on Azure Kubernetes Service (AKS)
Sterling OMS: Request/response analysis, order flow troubleshooting
Monitor and analyze Quantum sessions, Splunk logs, and Dynatrace dashboards to proactively identify, diagnose, and resolve incidents.
Partner with development teams to perform root cause analysis (RCA), recommend fixes, and implement long-term solutions to recurring production issues.
Collaborate with infrastructure and DevOps teams to ensure proper monitoring, alerting, and scaling strategies are in place for production workloads.
Ensure SLAs for incident response and resolution are consistently met.
Provide clear and timely communication with stakeholders, including field representatives, IT leadership, and business users, regarding issue status and resolution.
Contribute to the creation of knowledge base articles, playbooks, and standard operating procedures for production support.
Required Skills & Experience
Strong experience in production support or application operations in a multi-system enterprise environment.
Hands‑on experience in troubleshooting:
React Native (TypeScript) UIs
Spring Boot microservices (BFF and OMS services)
Sterling OMS request/response, flows
Familiarity with AKS (Azure Kubernetes Service) and containerized deployments.
Proficiency with monitoring/logging tools:
Dynatrace (APM monitoring and troubleshooting)
Splunk (log analysis and query creation)
Quantum sessions analysis
Strong analytical and problem‑solving skills with the ability to diagnose issues across distributed systems.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Get notified about new Operations Support Engineer jobs in
Nashville, TN .
#J-18808-Ljbffr
This range is provided by TekWissen ®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $45.00/hr - $45.00/hr
Position:
Product Operations Support Engineer
Duration:
3+ Months
Job Type:
Temporary Assignment
Work Type:
Onsite
Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Key Responsibilities
Provide L2/L3 production support for the Direct Sales program, ensuring high availability, reliability, and performance of FRApp and its integrated systems.
Troubleshoot and debug issues across multiple layers of the stack:
UI: React Native with TypeScript
OMS Services: Spring Boot microservices deployed on Azure Kubernetes Service (AKS)
Sterling OMS: Request/response analysis, order flow troubleshooting
Monitor and analyze Quantum sessions, Splunk logs, and Dynatrace dashboards to proactively identify, diagnose, and resolve incidents.
Partner with development teams to perform root cause analysis (RCA), recommend fixes, and implement long-term solutions to recurring production issues.
Collaborate with infrastructure and DevOps teams to ensure proper monitoring, alerting, and scaling strategies are in place for production workloads.
Ensure SLAs for incident response and resolution are consistently met.
Provide clear and timely communication with stakeholders, including field representatives, IT leadership, and business users, regarding issue status and resolution.
Contribute to the creation of knowledge base articles, playbooks, and standard operating procedures for production support.
Required Skills & Experience
Strong experience in production support or application operations in a multi-system enterprise environment.
Hands‑on experience in troubleshooting:
React Native (TypeScript) UIs
Spring Boot microservices (BFF and OMS services)
Sterling OMS request/response, flows
Familiarity with AKS (Azure Kubernetes Service) and containerized deployments.
Proficiency with monitoring/logging tools:
Dynatrace (APM monitoring and troubleshooting)
Splunk (log analysis and query creation)
Quantum sessions analysis
Strong analytical and problem‑solving skills with the ability to diagnose issues across distributed systems.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Get notified about new Operations Support Engineer jobs in
Nashville, TN .
#J-18808-Ljbffr