Commure
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Pay range: $60,000 – $80,000 per year.
At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. We build AI solutions for providers and administrators, focusing on ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management, and more.
We power over 500,000 clinicians nationwide and support more than 100 million patient interactions. Commure is backed by world‑class investors and has achieved over 300% year‑over‑year growth. Come join us in shaping the future of healthcare.
About The Role As Operations Associate for Mid‑Market Scribe Note Quality, you’ll work on the end‑to‑end experience of our AI‑assisted clinical notes in mid‑market accounts. You will dive deeply into AI note retention metrics, architect, pilot, and scale solutions that continuously improve those metrics. You’ll partner with Product, Engineering, and Client Success to identify root causes, drive fixes, and optimize client‑facing templates and instructions.
This full‑time position requires working 5 days a week in our Mountain View, CA office.
What You’ll Do
Provider Template Customization & Issue Debugging
Proactively monitor note retention metrics and collaborate with the Customer Success team to anticipate and address provider challenges with AI note quality.
Collaborate directly with providers to gather feedback on AI‑generated notes and identify pain points and feature requests.
Translate provider feedback into actionable improvements for templates, prompts, and workflows.
Tooling Development & Automation
Architect and build internal tools to collect, visualize, and monitor AI note retention metrics in real time.
Develop and maintain classification engines to automatically categorize provider edits by type (content, formatting, clinical corrections).
Implement and optimize ETL pipelines that aggregate edit logs and feed results into dashboards or data warehouses.
Ensure tooling is scalable, maintainable, and integrates seamlessly with existing data platforms and analytics frameworks.
Process & Solution Development
Work hand‑in‑hand with Product Managers on roadmap prioritization driven by quantitative impact.
Partner with Engineering to translate high‑impact edit patterns into product or workflow enhancements.
Offshore Team Management & Data QA
Manage an offshore team for extracting and processing EMR data to support note quality analysis.
Define productivity benchmarks, monitor performance metrics, and implement process improvements to ensure timely and accurate data delivery.
Oversee quality assurance processes for the team, validating data accuracy, completeness, and compliance with client and regulatory standards.
Provide training, feedback, and development plans to maintain high team performance and data integrity.
What You Have
1–3+ years in operations, analytics, or process improvement roles, ideally within healthcare technology or AI‑driven products.
Demonstrated experience defining KPIs, building dashboards, and presenting data to senior stakeholders.
Strong analytical toolkit: SQL, Python, and the ability to translate data into clear, actionable insights.
Track record of owning end‑to‑end projects.
Excellent communication skills, with the ability to bridge technical and non‑technical audiences.
Familiarity with clinical documentation workflows or EHR integrations is a plus.
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We provide reasonable accommodations to all applicants.
Employees will act in accordance with the organization’s information security policies.
Compensation Range: $60K – $80K.
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Management and Manufacturing.
Industries: Hospitals and Health Care.
Referrals increase your chances of interviewing at Commure by 2x.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.
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Pay range: $60,000 – $80,000 per year.
At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. We build AI solutions for providers and administrators, focusing on ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management, and more.
We power over 500,000 clinicians nationwide and support more than 100 million patient interactions. Commure is backed by world‑class investors and has achieved over 300% year‑over‑year growth. Come join us in shaping the future of healthcare.
About The Role As Operations Associate for Mid‑Market Scribe Note Quality, you’ll work on the end‑to‑end experience of our AI‑assisted clinical notes in mid‑market accounts. You will dive deeply into AI note retention metrics, architect, pilot, and scale solutions that continuously improve those metrics. You’ll partner with Product, Engineering, and Client Success to identify root causes, drive fixes, and optimize client‑facing templates and instructions.
This full‑time position requires working 5 days a week in our Mountain View, CA office.
What You’ll Do
Provider Template Customization & Issue Debugging
Proactively monitor note retention metrics and collaborate with the Customer Success team to anticipate and address provider challenges with AI note quality.
Collaborate directly with providers to gather feedback on AI‑generated notes and identify pain points and feature requests.
Translate provider feedback into actionable improvements for templates, prompts, and workflows.
Tooling Development & Automation
Architect and build internal tools to collect, visualize, and monitor AI note retention metrics in real time.
Develop and maintain classification engines to automatically categorize provider edits by type (content, formatting, clinical corrections).
Implement and optimize ETL pipelines that aggregate edit logs and feed results into dashboards or data warehouses.
Ensure tooling is scalable, maintainable, and integrates seamlessly with existing data platforms and analytics frameworks.
Process & Solution Development
Work hand‑in‑hand with Product Managers on roadmap prioritization driven by quantitative impact.
Partner with Engineering to translate high‑impact edit patterns into product or workflow enhancements.
Offshore Team Management & Data QA
Manage an offshore team for extracting and processing EMR data to support note quality analysis.
Define productivity benchmarks, monitor performance metrics, and implement process improvements to ensure timely and accurate data delivery.
Oversee quality assurance processes for the team, validating data accuracy, completeness, and compliance with client and regulatory standards.
Provide training, feedback, and development plans to maintain high team performance and data integrity.
What You Have
1–3+ years in operations, analytics, or process improvement roles, ideally within healthcare technology or AI‑driven products.
Demonstrated experience defining KPIs, building dashboards, and presenting data to senior stakeholders.
Strong analytical toolkit: SQL, Python, and the ability to translate data into clear, actionable insights.
Track record of owning end‑to‑end projects.
Excellent communication skills, with the ability to bridge technical and non‑technical audiences.
Familiarity with clinical documentation workflows or EHR integrations is a plus.
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We provide reasonable accommodations to all applicants.
Employees will act in accordance with the organization’s information security policies.
Compensation Range: $60K – $80K.
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Management and Manufacturing.
Industries: Hospitals and Health Care.
Referrals increase your chances of interviewing at Commure by 2x.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.
#J-18808-Ljbffr