AdaptHealth
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Lead, Operations - *Hillsboro
role at
AdaptHealth .
Description The Lead, Operations Specialist is the subject‑matter expert who assists leadership with oversight of their teams. This individual provides feedback, training, and guidance to ensure operations staff follows department protocol and processes. The role handles issues that cannot be resolved by other team members and works closely with supervisors and leadership to develop process improvements. The specialist demonstrates advanced knowledge, skills, and abilities.
Essential Functions and Job Responsibilities
Mentors, guides, and provides oversight assistance of the operations team.
Applies subject‑matter expertise to evaluate operations process needs and improvements.
Assists with all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required).
Conducts routine reviews to ensure all necessary employee competencies are completed and updated based on needs.
Identifies areas of improvement for operations based on day‑to‑day activities.
Consults across teams, provides mentorship, and contributes specialized knowledge.
Develops and maintains working knowledge of current products and services offered by the company.
Demonstrates various techniques and documentation to streamline production processes.
Identifies team member strengths and opportunities and reports findings up to supervisors.
Assumes responsibility for resolving team member escalations by working with multiple business partners while maintaining consistent communication.
Coaches others on navigating systems to find needed information.
Assists with training new employees and resolves problems encountered during interactions with other organizational members.
Performs ad‑hoc deep‑dive analyses for specific operations problems.
Trains and develops team members to ensure AdaptHealth policy and protocol are followed.
Takes escalated phone calls that cannot be effectively resolved by team members.
Assists in conducting team meetings to educate on operational processes, day‑to‑day operations, and re‑training efforts that are required.
Develops and enhances processes, job aids, and standard operating procedures.
Provides quality feedback to other AdaptHealth leadership.
Leads special projects or assignments and delegates responsibilities to others.
Assumes on‑call responsibilities during non‑business hours in accordance with company policy.
Retains knowledge of and consistently adheres to procedures for PPE, infection control, and hazardous materials handling.
Maintains patient confidentiality and operates within HIPAA guidelines.
Completes assigned compliance training and other educational programs as required.
Performs other related duties as assigned.
Requirements Competency, Skills and Abilities
Leadership skills.
Strong ability to co‑manage in a multi‑site environment.
Independent thinker and decision maker.
Strong analytical and problem‑solving skills with attention to detail.
Excellent verbal and written communication.
Excellent customer service skills.
Proficient computer skills and knowledge of Microsoft Office, specifically Excel.
Ability to prioritize and manage multiple projects.
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems and system interactions.
Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.
Education and Experience Requirements
High School Diploma or equivalent required; Associate degree preferred.
Three (3) years’ related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry required.
Two (2) HME claims experience preferred.
Exact job experience considered for tasks in a Medicare‑certified HME, diabetic, home medical supplies, pharmacy, or HH environment that routinely bills insurance.
Valid and unrestricted driver’s license in the state of residence.
Physical Demands and Work Environment
Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
Subject to long periods of sitting and driving.
Work environment may be stressful at times; overall work activities and levels fluctuate.
May be exposed to unsanitary conditions in some home settings.
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens.
May be exposed to high‑crime areas within the service community.
Must be able to drive independently and travel as needed.
May be exposed to angry or irate customers.
Must be able to access the patient’s residence without assistance.
Mental alertness to perform the essential functions of the position.
Ability to effectively communicate both verbally and written with customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at AdaptHealth by 2x.
Get notified about new Operational Specialist jobs in Portland, OR.
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Lead, Operations - *Hillsboro
role at
AdaptHealth .
Description The Lead, Operations Specialist is the subject‑matter expert who assists leadership with oversight of their teams. This individual provides feedback, training, and guidance to ensure operations staff follows department protocol and processes. The role handles issues that cannot be resolved by other team members and works closely with supervisors and leadership to develop process improvements. The specialist demonstrates advanced knowledge, skills, and abilities.
Essential Functions and Job Responsibilities
Mentors, guides, and provides oversight assistance of the operations team.
Applies subject‑matter expertise to evaluate operations process needs and improvements.
Assists with all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required).
Conducts routine reviews to ensure all necessary employee competencies are completed and updated based on needs.
Identifies areas of improvement for operations based on day‑to‑day activities.
Consults across teams, provides mentorship, and contributes specialized knowledge.
Develops and maintains working knowledge of current products and services offered by the company.
Demonstrates various techniques and documentation to streamline production processes.
Identifies team member strengths and opportunities and reports findings up to supervisors.
Assumes responsibility for resolving team member escalations by working with multiple business partners while maintaining consistent communication.
Coaches others on navigating systems to find needed information.
Assists with training new employees and resolves problems encountered during interactions with other organizational members.
Performs ad‑hoc deep‑dive analyses for specific operations problems.
Trains and develops team members to ensure AdaptHealth policy and protocol are followed.
Takes escalated phone calls that cannot be effectively resolved by team members.
Assists in conducting team meetings to educate on operational processes, day‑to‑day operations, and re‑training efforts that are required.
Develops and enhances processes, job aids, and standard operating procedures.
Provides quality feedback to other AdaptHealth leadership.
Leads special projects or assignments and delegates responsibilities to others.
Assumes on‑call responsibilities during non‑business hours in accordance with company policy.
Retains knowledge of and consistently adheres to procedures for PPE, infection control, and hazardous materials handling.
Maintains patient confidentiality and operates within HIPAA guidelines.
Completes assigned compliance training and other educational programs as required.
Performs other related duties as assigned.
Requirements Competency, Skills and Abilities
Leadership skills.
Strong ability to co‑manage in a multi‑site environment.
Independent thinker and decision maker.
Strong analytical and problem‑solving skills with attention to detail.
Excellent verbal and written communication.
Excellent customer service skills.
Proficient computer skills and knowledge of Microsoft Office, specifically Excel.
Ability to prioritize and manage multiple projects.
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems and system interactions.
Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form.
Education and Experience Requirements
High School Diploma or equivalent required; Associate degree preferred.
Three (3) years’ related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry required.
Two (2) HME claims experience preferred.
Exact job experience considered for tasks in a Medicare‑certified HME, diabetic, home medical supplies, pharmacy, or HH environment that routinely bills insurance.
Valid and unrestricted driver’s license in the state of residence.
Physical Demands and Work Environment
Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
Subject to long periods of sitting and driving.
Work environment may be stressful at times; overall work activities and levels fluctuate.
May be exposed to unsanitary conditions in some home settings.
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens.
May be exposed to high‑crime areas within the service community.
Must be able to drive independently and travel as needed.
May be exposed to angry or irate customers.
Must be able to access the patient’s residence without assistance.
Mental alertness to perform the essential functions of the position.
Ability to effectively communicate both verbally and written with customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at AdaptHealth by 2x.
Get notified about new Operational Specialist jobs in Portland, OR.
#J-18808-Ljbffr