Crunchbase
We’re looking for an
Enterprise Customer Success Manager
at
Crunchbase
to help our enterprise clients succeed and grow with our data‑powered insights.
Crunchbase is a leading predictive platform that delivers intelligence on private companies using live private company data, AI, and market activity from over 80 million users. Our goal is to help investors, dealmakers, and analysts make the right decisions about private market movements.
Our inclusive remote‑first culture is open to hiring residents of the following states: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Maine. We offer generous PTO, competitive pay, equity, and a range of wellness benefits.
About the Role As an Enterprise Customer Success Manager, you will be the trusted advisor for our enterprise clients, ensuring their success and satisfaction with Crunchbase. You will manage renewals, identify upsell opportunities, develop and track key success metrics, and drive customer success across the organization.
What You’ll Do
Onboarding and Implementation : Lead the onboarding process for enterprise customers and help them quickly realize value from Crunchbase.
Customer Engagement and Adoption : Maintain a cadence for ongoing communication to drive adoption and engagement and identify opportunities to enhance customer satisfaction.
Trusted Advisor : Build and nurture strong relationships, understand each customer’s business goals, diagnose root causes if objectives aren’t met, and recommend corrective actions.
Renewals and Upsells : Manage a book of existing business, focus on renewals, and proactively identify upsell opportunities in collaboration with the sales team.
Issue Anticipation and Scaling : Anticipate customer issues, find opportunities to systematize solutions, and support effective scaling as the team and customer base grow.
Collaboration : Coordinate with engineering and product teams to relay customer feedback, influencing product strategy and roadmap.
Metrics Tracking : Develop, track, and respond to critical metrics that drive success, and provide regular reports to leadership.
What We’re Looking For
Bachelor’s degree in Business, Marketing, Communications, or a related discipline (preferred).
Minimum 6+ years of successful Customer Success experience in data/software as a service.
Experience in SaaS or startup environments is a plus.
Proven negotiation skills for contracts, including upsell and renewals.
Strong familiarity with Salesforce; hands‑on experience preferred.
Bonus points for API call experience or basic SQL understanding.
Proficiency with CRM software and customer success tools.
Proficient with Google Office Suite or related software.
Compensation Package The OTE range is $144,500 – $170,000, split 75% base and 25% variable. Equity in the form of stock options is also offered.
What Crunchbase Offers
Competitive salary and equity in the form of stock options.
Remote‑first policy.
Generous reimbursement policy for learning and development activities.
Monthly wellness stipend.
14 weeks of fully‑paid time off for various life situations (e.g., welcoming a newborn, caring for family).
Flexible paid time off (PTO).
22 holidays in 2025.
Volunteering paid time off.
Incredible medical, vision and dental benefits for employees and their families (including PPO, HDHP, and INO plans).
401(k) and Roth plans, and free annual financial adviser check‑in.
Monthly internet stipend.
Work‑from‑home allowance to purchase furniture for your work‑from‑home space.
Matching charity contributions for our townhall awards.
A team of creative, transparent entrepreneurs driven to accomplish our mission.
At Crunchbase, we value team members who are passionate and enthusiastic about what we’re building here. We believe there is no “perfect” candidate and encourage applying even if not all requirements are met. If you’re passionate about Crunchbase and looking to learn and grow, we look forward to reviewing your application!
Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. We will consider qualified applicants with arrest and conviction records. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their unique perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.
Seniority level
Not Applicable
Employment type
Other
Job function
Other
Software Development
#J-18808-Ljbffr
Enterprise Customer Success Manager
at
Crunchbase
to help our enterprise clients succeed and grow with our data‑powered insights.
Crunchbase is a leading predictive platform that delivers intelligence on private companies using live private company data, AI, and market activity from over 80 million users. Our goal is to help investors, dealmakers, and analysts make the right decisions about private market movements.
Our inclusive remote‑first culture is open to hiring residents of the following states: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Maine. We offer generous PTO, competitive pay, equity, and a range of wellness benefits.
About the Role As an Enterprise Customer Success Manager, you will be the trusted advisor for our enterprise clients, ensuring their success and satisfaction with Crunchbase. You will manage renewals, identify upsell opportunities, develop and track key success metrics, and drive customer success across the organization.
What You’ll Do
Onboarding and Implementation : Lead the onboarding process for enterprise customers and help them quickly realize value from Crunchbase.
Customer Engagement and Adoption : Maintain a cadence for ongoing communication to drive adoption and engagement and identify opportunities to enhance customer satisfaction.
Trusted Advisor : Build and nurture strong relationships, understand each customer’s business goals, diagnose root causes if objectives aren’t met, and recommend corrective actions.
Renewals and Upsells : Manage a book of existing business, focus on renewals, and proactively identify upsell opportunities in collaboration with the sales team.
Issue Anticipation and Scaling : Anticipate customer issues, find opportunities to systematize solutions, and support effective scaling as the team and customer base grow.
Collaboration : Coordinate with engineering and product teams to relay customer feedback, influencing product strategy and roadmap.
Metrics Tracking : Develop, track, and respond to critical metrics that drive success, and provide regular reports to leadership.
What We’re Looking For
Bachelor’s degree in Business, Marketing, Communications, or a related discipline (preferred).
Minimum 6+ years of successful Customer Success experience in data/software as a service.
Experience in SaaS or startup environments is a plus.
Proven negotiation skills for contracts, including upsell and renewals.
Strong familiarity with Salesforce; hands‑on experience preferred.
Bonus points for API call experience or basic SQL understanding.
Proficiency with CRM software and customer success tools.
Proficient with Google Office Suite or related software.
Compensation Package The OTE range is $144,500 – $170,000, split 75% base and 25% variable. Equity in the form of stock options is also offered.
What Crunchbase Offers
Competitive salary and equity in the form of stock options.
Remote‑first policy.
Generous reimbursement policy for learning and development activities.
Monthly wellness stipend.
14 weeks of fully‑paid time off for various life situations (e.g., welcoming a newborn, caring for family).
Flexible paid time off (PTO).
22 holidays in 2025.
Volunteering paid time off.
Incredible medical, vision and dental benefits for employees and their families (including PPO, HDHP, and INO plans).
401(k) and Roth plans, and free annual financial adviser check‑in.
Monthly internet stipend.
Work‑from‑home allowance to purchase furniture for your work‑from‑home space.
Matching charity contributions for our townhall awards.
A team of creative, transparent entrepreneurs driven to accomplish our mission.
At Crunchbase, we value team members who are passionate and enthusiastic about what we’re building here. We believe there is no “perfect” candidate and encourage applying even if not all requirements are met. If you’re passionate about Crunchbase and looking to learn and grow, we look forward to reviewing your application!
Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. We will consider qualified applicants with arrest and conviction records. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their unique perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.
Seniority level
Not Applicable
Employment type
Other
Job function
Other
Software Development
#J-18808-Ljbffr