Userpilot
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Customer Success Manager
role at
Userpilot
Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and maximize feature engagement. There is nothing more powerful than engaging users with a feature when it's actually relevant; something that cannot be done with a static UI that never changes.
With a solution as versatile as ours, our Customer Success Managers are a critical component in helping show our customers how to tailor the product capabilities to their needs. You’ll be the main point of contact for our customers from a product perspective, ensuring they get value from the product. You will own product education & strategy, account reviews, webinars, and general product‑based correspondence with our customers, in order to build strong relationships that extend through the lifecycle of the customer.
The Roles of CSM at Userpilot
Develop strong, positive relationships with customers, acting as their primary point of contact for all things product.
Act as a customer advocate (mediate between customer requests and company vision, while ensuring their needs are voiced internally).
Understand the customer's business, goals, metrics, and challenges to provide personalized assistance.
Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support.
Provide strategic consultation to customers on best practices to push for value.
Communicate updates to customers about changes and modifications to the product.
Conduct regular account reviews and build success plans with the customer.
Own renewals and retention of revenue for your book of business.
Initiate collaborations for case studies.
Gather and share customer feedback with product teams.
Investigate and escalade any technical issues a customer encounters.
At least 2 years in a Customer Success / Solutions Engineer / Account Management / Onboarding role in a B2B SaaS company.
Have experience managing a book of business; know how to segment, prioritize, and engage with your customers efficiently & effectively.
Have owned technical demos & understand how to demonstrate value.
Can identify customer pain & goals, by asking good discovery questions.
Have basic sales acumen (to aid a successful AE partnership - they own product expansion in your book).
Bonus Requirements
Experience working with customer engagement/analytics products.
UI / UX expertise.
More expert technical acumen.
Fluency in additional languages.
Seniority Level
Entry level
Employment Type
Full‑time
Industries
Software Development
Referrals increase your chances of interviewing at Userpilot by 2x.
Get notified about new Customer Success Manager jobs in
Austin, TX .
#J-18808-Ljbffr
Customer Success Manager
role at
Userpilot
Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and maximize feature engagement. There is nothing more powerful than engaging users with a feature when it's actually relevant; something that cannot be done with a static UI that never changes.
With a solution as versatile as ours, our Customer Success Managers are a critical component in helping show our customers how to tailor the product capabilities to their needs. You’ll be the main point of contact for our customers from a product perspective, ensuring they get value from the product. You will own product education & strategy, account reviews, webinars, and general product‑based correspondence with our customers, in order to build strong relationships that extend through the lifecycle of the customer.
The Roles of CSM at Userpilot
Develop strong, positive relationships with customers, acting as their primary point of contact for all things product.
Act as a customer advocate (mediate between customer requests and company vision, while ensuring their needs are voiced internally).
Understand the customer's business, goals, metrics, and challenges to provide personalized assistance.
Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support.
Provide strategic consultation to customers on best practices to push for value.
Communicate updates to customers about changes and modifications to the product.
Conduct regular account reviews and build success plans with the customer.
Own renewals and retention of revenue for your book of business.
Initiate collaborations for case studies.
Gather and share customer feedback with product teams.
Investigate and escalade any technical issues a customer encounters.
At least 2 years in a Customer Success / Solutions Engineer / Account Management / Onboarding role in a B2B SaaS company.
Have experience managing a book of business; know how to segment, prioritize, and engage with your customers efficiently & effectively.
Have owned technical demos & understand how to demonstrate value.
Can identify customer pain & goals, by asking good discovery questions.
Have basic sales acumen (to aid a successful AE partnership - they own product expansion in your book).
Bonus Requirements
Experience working with customer engagement/analytics products.
UI / UX expertise.
More expert technical acumen.
Fluency in additional languages.
Seniority Level
Entry level
Employment Type
Full‑time
Industries
Software Development
Referrals increase your chances of interviewing at Userpilot by 2x.
Get notified about new Customer Success Manager jobs in
Austin, TX .
#J-18808-Ljbffr