H.B. Fuller
As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.
As an IT Support Analyst at H.B. Fuller, you will serve as the first point of contact for users experiencing technical issues. You’ll provide timely and effective solutions, either remotely or on-site, and ensure compliance with IT policies. This role is essential to maintaining high user satisfaction and seamless IT operations.
Primary Responsibilities
Provide customer service to end-users via phone, online requests, emails, and walk-ups
Document technical procedures and maintain a knowledge base
Provide end-user training on software applications and technology
Resolve complex technical problems related to systems, applications, and network connectivity
Manage and prioritize technical support requests for timely resolution
Participate in design, installation, configuration, and maintenance of systems and peripherals
Collaborate with IT staff to implement solutions for complex technical issues
Maintain technical documentation and support knowledge base
Ensure compliance with IT policies and procedures
Minimum Requirements
Associate degree or technical certification in computer science or related field, or 1–2 years of experience in technical support/help desk
Knowledge of Windows OS and O365 Services
Experience troubleshooting hardware and software issues
Strong communication and customer service skills
Ability to work on-site
Understanding of ITIL best practices for Incident, Problem, and Service Request fulfillment
Preferred Requirements
Experience supporting users in a manufacturing or multi-site environment
Familiarity with ticketing systems and remote support tools
Ability to train users with varying levels of technical proficiency
Strong documentation and organizational skills
Bilingual (if applicable to location or user base)
#LI-MM1
Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.
The salary for this role is $25.95 - $30.77.
In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.
H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.
H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.
#J-18808-Ljbffr
As an IT Support Analyst at H.B. Fuller, you will serve as the first point of contact for users experiencing technical issues. You’ll provide timely and effective solutions, either remotely or on-site, and ensure compliance with IT policies. This role is essential to maintaining high user satisfaction and seamless IT operations.
Primary Responsibilities
Provide customer service to end-users via phone, online requests, emails, and walk-ups
Document technical procedures and maintain a knowledge base
Provide end-user training on software applications and technology
Resolve complex technical problems related to systems, applications, and network connectivity
Manage and prioritize technical support requests for timely resolution
Participate in design, installation, configuration, and maintenance of systems and peripherals
Collaborate with IT staff to implement solutions for complex technical issues
Maintain technical documentation and support knowledge base
Ensure compliance with IT policies and procedures
Minimum Requirements
Associate degree or technical certification in computer science or related field, or 1–2 years of experience in technical support/help desk
Knowledge of Windows OS and O365 Services
Experience troubleshooting hardware and software issues
Strong communication and customer service skills
Ability to work on-site
Understanding of ITIL best practices for Incident, Problem, and Service Request fulfillment
Preferred Requirements
Experience supporting users in a manufacturing or multi-site environment
Familiarity with ticketing systems and remote support tools
Ability to train users with varying levels of technical proficiency
Strong documentation and organizational skills
Bilingual (if applicable to location or user base)
#LI-MM1
Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.
The salary for this role is $25.95 - $30.77.
In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.
H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.
H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.
#J-18808-Ljbffr