Boston Medical Center (BMC)
Patient Access Coord I - Per Diem
Boston Medical Center (BMC), Boston, Massachusetts, us, 02298
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Patient Access Coord I - Per Diem
role at
Boston Medical Center (BMC)
Position Function Hours: Per Diem - As Needed
Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographic information, obtains all regulatory data (HIPAA, Medicare, MassPro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance data along with collection of copays. Identifies the patient correctly through the EMPI search, and re-verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.
Job Relationships
Scheduling
Precertification
Inpatient and outpatient departments/floors
Care Management
Medical Records
Billing
Patient Information
Authority IV. A. Responsibilities/Essential Functions:
Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
Obtains accurate patient information and enters into the Meditech computer system
Chooses correct medical record number
Verifies and updates all demographic information/date of birth-address-maiden name-social security number
Verifies and updates all insurance information
Accurate reason for visit
Accurate physicians–primary care–attending–referring
Accurate locations and status
Accurate services
Accurate occurrence codes
Obtains all regulatory data
Health Care Proxy/advance directives
HIPAA Notices
Medicare secondary payer questions
Medicare rights/secure horizon/blue cross 65/secure horizons
Race and ethnic background
Obtains accurate insurance information according to policies
Obtains accurate insurance name/address/telephone number and identification number
Checks eligibility for several insurances according to policies
Verifies insurance in the computer
Obtains signatures according to policies
General consent of treatment
HIPAA receipt of privacy notice
Financial releases
Checks quality of own registrations daily
Runs revenue log daily—corrects and passes into assigned lead
Assigns beds for patients according to service and diagnosis
Keeps current census and accurate admission log
Performs transfers and activations in a timely manner
Shows respect for confidentiality at all times
Answers phones with name and department within 3 rings
Knows all down time procedures.
Is knowledgeable on death process.
Obtains report of death.
Fills out organ bank sheet and reports death to organ bank (except for ED).
Fills out death certificate.
Fills out death log.
Cross trains to several different areas of Patient Access registration.
Assumes Patient Access front desk responsibilities as needed.
Follows all departmental policies and procedures.
Non-Essential Functions
Assures area they are working in is stocked for next shift.
Cleans off printers at end of shift.
Cleans off faxes.
Assures food is out of refrigerator weekly.
Tells supervisor if supplies are low.
Cleans area where worked daily.
Throws all confidential papers in recycle bin.
Reporting Requirements Reports to Team Leaders/Supervisor and Managers of Patient Access.
Reports to Administrative Director of Patient Access.
Accountability
Accountable for exceptional customer services.
Accountable for accurate demographic and revenue cycle data entry.
Accountable for confidentiality.
Accountable for all regulatory requirements.
Accountable for getting appropriate signatures and paperwork generated /Consent of treatment.
Accountable to check revenue log daily and to turn it into a lead.
Accountable to follow all policies and procedures of the department and medical center.
Accountable for all essential and non-essential functions.
Qualifications Minimum Education: High School Graduate or G.E.D.
Some College preferred.
Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience preferred. Insurance knowledge preferred.
Minimum skills/abilities: Ability to multitask.
Excellent customer service skills.
Excellent communication skills.
Equal Opportunity Employer/Disabled/Veterans.
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Seniority Level Entry level
Employment Type Part-time
Job Function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr
Patient Access Coord I - Per Diem
role at
Boston Medical Center (BMC)
Position Function Hours: Per Diem - As Needed
Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographic information, obtains all regulatory data (HIPAA, Medicare, MassPro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance data along with collection of copays. Identifies the patient correctly through the EMPI search, and re-verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.
Job Relationships
Scheduling
Precertification
Inpatient and outpatient departments/floors
Care Management
Medical Records
Billing
Patient Information
Authority IV. A. Responsibilities/Essential Functions:
Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
Obtains accurate patient information and enters into the Meditech computer system
Chooses correct medical record number
Verifies and updates all demographic information/date of birth-address-maiden name-social security number
Verifies and updates all insurance information
Accurate reason for visit
Accurate physicians–primary care–attending–referring
Accurate locations and status
Accurate services
Accurate occurrence codes
Obtains all regulatory data
Health Care Proxy/advance directives
HIPAA Notices
Medicare secondary payer questions
Medicare rights/secure horizon/blue cross 65/secure horizons
Race and ethnic background
Obtains accurate insurance information according to policies
Obtains accurate insurance name/address/telephone number and identification number
Checks eligibility for several insurances according to policies
Verifies insurance in the computer
Obtains signatures according to policies
General consent of treatment
HIPAA receipt of privacy notice
Financial releases
Checks quality of own registrations daily
Runs revenue log daily—corrects and passes into assigned lead
Assigns beds for patients according to service and diagnosis
Keeps current census and accurate admission log
Performs transfers and activations in a timely manner
Shows respect for confidentiality at all times
Answers phones with name and department within 3 rings
Knows all down time procedures.
Is knowledgeable on death process.
Obtains report of death.
Fills out organ bank sheet and reports death to organ bank (except for ED).
Fills out death certificate.
Fills out death log.
Cross trains to several different areas of Patient Access registration.
Assumes Patient Access front desk responsibilities as needed.
Follows all departmental policies and procedures.
Non-Essential Functions
Assures area they are working in is stocked for next shift.
Cleans off printers at end of shift.
Cleans off faxes.
Assures food is out of refrigerator weekly.
Tells supervisor if supplies are low.
Cleans area where worked daily.
Throws all confidential papers in recycle bin.
Reporting Requirements Reports to Team Leaders/Supervisor and Managers of Patient Access.
Reports to Administrative Director of Patient Access.
Accountability
Accountable for exceptional customer services.
Accountable for accurate demographic and revenue cycle data entry.
Accountable for confidentiality.
Accountable for all regulatory requirements.
Accountable for getting appropriate signatures and paperwork generated /Consent of treatment.
Accountable to check revenue log daily and to turn it into a lead.
Accountable to follow all policies and procedures of the department and medical center.
Accountable for all essential and non-essential functions.
Qualifications Minimum Education: High School Graduate or G.E.D.
Some College preferred.
Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience preferred. Insurance knowledge preferred.
Minimum skills/abilities: Ability to multitask.
Excellent customer service skills.
Excellent communication skills.
Equal Opportunity Employer/Disabled/Veterans.
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Seniority Level Entry level
Employment Type Part-time
Job Function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr