TTM Technologies
TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer
About TTM: TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com
Scope
The Quality Engineer is a liaison between TTM internal department functions (manufacturing, process engineering, front end engineering, etc.) and customer source. They will assist with continuous improvement functions, customer issues and complaints, and quality verification processes for quality assurance and system functionality. Duties and Responsibilities
Act as customer point of contact for all customer communications regarding processed or in process product. This includes active use of customer designed systems and databases for submission of deviation requests and other customer notification functions. Assist with requesting and communicating with customer source inspectors. Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment. This includes the maintenance and issuance of returns and complaints. Maintain and integrate quality systems for return and complaint processing. Identify, interpret, and apply customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications. Interpret and analyze customer requests, including communicating with the customer for clearer understanding and follow-up questions to assist the quality department in addressing inquiries. Analyze product returns to establish preliminary investigation for quality issues and communicate findings within the quality department, operations, process engineering, front end engineering, and the customer, as applicable. Understand and support continuous improvement elements such as 8D Corrective Actions, ZDP, PFMEA, 6S, TPM, DOE, Jidoka/Andon, Customer Satisfaction, and Quality Alerts. Assist in process auditing. Assist with procedure and documentation updates and associated training. Establish format and generation of AS9102 FAI reports. GD&T - Understanding customer blueprints and correlating requirements to physical product measurements. Coordinating outside service for customer specific requirements. Essential Knowledge and Skills
Able to read, write, and communicate in English, to the extent necessary to perform the job functions. Able to understand technical requirements. Able to effectively communicate with others, both basic and technical concepts. Possess strong customer service skills. Excellent computer skills with proficiency in Microsoft Office and peripheral devices. Self-starter with ability to follow up to completion without supervision. Understands basic corrective/preventive action concepts. Well organized and able to multitask. Education and Experience
BS in an Engineering discipline preferred or equivalent experience. Quality Department experience. PCB experience preferred. Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO, etc). MIL compliance preferred Export Statement
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) identifying ITAR product on the manufacturing floor and understanding that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognizing foreign visitors by badge differentiation; c) understanding and following authorization procedures for bringing foreign visitors into facilities (VAL); d) understanding the Export and ITAR requirements for shipments leaving the US; e) managing vendor approvals for ITAR manufacturing and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
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The Quality Engineer is a liaison between TTM internal department functions (manufacturing, process engineering, front end engineering, etc.) and customer source. They will assist with continuous improvement functions, customer issues and complaints, and quality verification processes for quality assurance and system functionality. Duties and Responsibilities
Act as customer point of contact for all customer communications regarding processed or in process product. This includes active use of customer designed systems and databases for submission of deviation requests and other customer notification functions. Assist with requesting and communicating with customer source inspectors. Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment. This includes the maintenance and issuance of returns and complaints. Maintain and integrate quality systems for return and complaint processing. Identify, interpret, and apply customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications. Interpret and analyze customer requests, including communicating with the customer for clearer understanding and follow-up questions to assist the quality department in addressing inquiries. Analyze product returns to establish preliminary investigation for quality issues and communicate findings within the quality department, operations, process engineering, front end engineering, and the customer, as applicable. Understand and support continuous improvement elements such as 8D Corrective Actions, ZDP, PFMEA, 6S, TPM, DOE, Jidoka/Andon, Customer Satisfaction, and Quality Alerts. Assist in process auditing. Assist with procedure and documentation updates and associated training. Establish format and generation of AS9102 FAI reports. GD&T - Understanding customer blueprints and correlating requirements to physical product measurements. Coordinating outside service for customer specific requirements. Essential Knowledge and Skills
Able to read, write, and communicate in English, to the extent necessary to perform the job functions. Able to understand technical requirements. Able to effectively communicate with others, both basic and technical concepts. Possess strong customer service skills. Excellent computer skills with proficiency in Microsoft Office and peripheral devices. Self-starter with ability to follow up to completion without supervision. Understands basic corrective/preventive action concepts. Well organized and able to multitask. Education and Experience
BS in an Engineering discipline preferred or equivalent experience. Quality Department experience. PCB experience preferred. Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO, etc). MIL compliance preferred Export Statement
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) identifying ITAR product on the manufacturing floor and understanding that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognizing foreign visitors by badge differentiation; c) understanding and following authorization procedures for bringing foreign visitors into facilities (VAL); d) understanding the Export and ITAR requirements for shipments leaving the US; e) managing vendor approvals for ITAR manufacturing and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
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