Filevine
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive.
Our Mission : Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department: Delivery is responsible for owning the customer experience post sale. Their responsibilities include acting as a liaison between the customer and our implementation partners during the customer’s implementation, encouraging daily use of their product portfolio, and year-round handling of the customer’s contract including a successful contract renewal. This ownership also includes coordinating with accounts receivable, customer support, expert teams, and sales to accelerate product adoption and maximize the value the customer receives from Filevine.
Job Summary The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a book of approximately 300 customers. ASMs are problem solvers on behalf of Filevine’s customers and must develop a working knowledge of the product and the customer to drive optimal customer usage. With that knowledge of Filevine’s product offerings, the ASM will answer customer questions about functionality, diagnose issues they’re experiencing and direct the resolution to the proper internal departments, and continue to facilitate internal and external conversations to ensure the customer’s issues are resolved in a timely manner. They will also need to understand the intricacies of Filevine contacts with our customers in order to find optimal resolutions which result in revenue retention.
Responsibilities
Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine
Become an expert in the Filevine suite of products and be able to solve technical issues for your customers
Network internally to optimize alternative departments strengths to solve large scale issues for your customers
Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products
Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers
Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention
Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine’s needs are from them according to the contract, identifying fiscally responsible resolutions for customer’s needs
Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection
Work closely with third‑party implementation partners to ensure smooth onboarding and a robust post‑onboarding experience for customers
Qualifications
Demonstrates expert written and verbal communication skills
Experience managing or maintaining a book of business
B2B sales, account management or implementations experience preferred
Ability to be extremely responsive and proactive when interfacing with customers
Resilient and adaptable to changes that are natural in a startup environment
Mature ability to handle challenging conversations with customers
Biased towards action in your pursuit of achieving goals
Cool Company Benefits
A dynamic, rapidly growing company, focused on helping organizations thrive
Medical, Dental, & Vision Insurance (for full‑time employees)
Competitive & Fair Pay
Maternity & paternity leave (for full‑time employees)
Short & long‑term disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Sugar House
Top‑of‑the‑line company swag
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal‑employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com.
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
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Our Mission : Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department: Delivery is responsible for owning the customer experience post sale. Their responsibilities include acting as a liaison between the customer and our implementation partners during the customer’s implementation, encouraging daily use of their product portfolio, and year-round handling of the customer’s contract including a successful contract renewal. This ownership also includes coordinating with accounts receivable, customer support, expert teams, and sales to accelerate product adoption and maximize the value the customer receives from Filevine.
Job Summary The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a book of approximately 300 customers. ASMs are problem solvers on behalf of Filevine’s customers and must develop a working knowledge of the product and the customer to drive optimal customer usage. With that knowledge of Filevine’s product offerings, the ASM will answer customer questions about functionality, diagnose issues they’re experiencing and direct the resolution to the proper internal departments, and continue to facilitate internal and external conversations to ensure the customer’s issues are resolved in a timely manner. They will also need to understand the intricacies of Filevine contacts with our customers in order to find optimal resolutions which result in revenue retention.
Responsibilities
Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine
Become an expert in the Filevine suite of products and be able to solve technical issues for your customers
Network internally to optimize alternative departments strengths to solve large scale issues for your customers
Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products
Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers
Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention
Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine’s needs are from them according to the contract, identifying fiscally responsible resolutions for customer’s needs
Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection
Work closely with third‑party implementation partners to ensure smooth onboarding and a robust post‑onboarding experience for customers
Qualifications
Demonstrates expert written and verbal communication skills
Experience managing or maintaining a book of business
B2B sales, account management or implementations experience preferred
Ability to be extremely responsive and proactive when interfacing with customers
Resilient and adaptable to changes that are natural in a startup environment
Mature ability to handle challenging conversations with customers
Biased towards action in your pursuit of achieving goals
Cool Company Benefits
A dynamic, rapidly growing company, focused on helping organizations thrive
Medical, Dental, & Vision Insurance (for full‑time employees)
Competitive & Fair Pay
Maternity & paternity leave (for full‑time employees)
Short & long‑term disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Sugar House
Top‑of‑the‑line company swag
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal‑employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com.
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
#J-18808-Ljbffr