Whatnot
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Workforce Manager
role at
Whatnot
Base Pay Range $140,000.00/yr - $185,000.00/yr
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re redefining e‑commerce by blending community, shopping, and entertainment into a community just for you. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.
From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
As one of the fastest growing marketplaces, we’re looking for bold, forward‑thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
Role We are looking for a Workforce Manager to lead capacity planning, scheduling, and reporting for our Customer Experience organization.
You have experience forecasting contact volume and determining headcount requirements and schedules accordingly. You are customer‑centric and you constantly make decisions using data. You also have experience working cross‑functionally with product teams to understand what Customer Experience staffing requirements should look like when new features are launching on the platform.
Responsibilities
Forecast staffing needs, taking into account contact volume and headcount requirements
Assist with scheduling and process time‑off requests for the CX organization
Generate reports to show changes to productivity or performance
Work with BPOs and oversee their schedules
Lead capacity planning and cascade schedules out to front‑line CX agents
Lead cross‑functional partnerships with Product and Engineering to determine what capacity is needed before new product launches
Team members in this role are required to be within commuting distance of our Phoenix, Los Angeles, San Francisco, or New York hubs.
About You Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
Qualifications
At least 7+ years of experience in Workforce Management within a Customer Experience organization
Experience in a fast‑paced environment, preferably a startup
Proven experience working within Zendesk and Sigma
Exceptional written and verbal communication skills
Sound business judgment, including using data to drive strategy and business action
Ability to move remarkably fast with little structure and guidance
Benefits
Generous holiday and time‑off policy
Health insurance options including medical, dental, vision
Work‑from‑home support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits (monthly wellness allowance, annual childcare allowance, lifetime benefit for family planning such as adoption or fertility expenses)
Retirement: 401k with employer match up to 4% of base salary and pension plans internationally
Monthly allowance to dog‑food the app (employees expected to use Whatnot for both buying and selling)
Parental leave: 16 weeks paid + one month gradual return (company leave allowances run concurrently with country leave requirements)
EOE Statement Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $140,000 - $185,000
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Workforce Manager
role at
Whatnot
Base Pay Range $140,000.00/yr - $185,000.00/yr
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re redefining e‑commerce by blending community, shopping, and entertainment into a community just for you. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.
From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
As one of the fastest growing marketplaces, we’re looking for bold, forward‑thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
Role We are looking for a Workforce Manager to lead capacity planning, scheduling, and reporting for our Customer Experience organization.
You have experience forecasting contact volume and determining headcount requirements and schedules accordingly. You are customer‑centric and you constantly make decisions using data. You also have experience working cross‑functionally with product teams to understand what Customer Experience staffing requirements should look like when new features are launching on the platform.
Responsibilities
Forecast staffing needs, taking into account contact volume and headcount requirements
Assist with scheduling and process time‑off requests for the CX organization
Generate reports to show changes to productivity or performance
Work with BPOs and oversee their schedules
Lead capacity planning and cascade schedules out to front‑line CX agents
Lead cross‑functional partnerships with Product and Engineering to determine what capacity is needed before new product launches
Team members in this role are required to be within commuting distance of our Phoenix, Los Angeles, San Francisco, or New York hubs.
About You Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
Qualifications
At least 7+ years of experience in Workforce Management within a Customer Experience organization
Experience in a fast‑paced environment, preferably a startup
Proven experience working within Zendesk and Sigma
Exceptional written and verbal communication skills
Sound business judgment, including using data to drive strategy and business action
Ability to move remarkably fast with little structure and guidance
Benefits
Generous holiday and time‑off policy
Health insurance options including medical, dental, vision
Work‑from‑home support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits (monthly wellness allowance, annual childcare allowance, lifetime benefit for family planning such as adoption or fertility expenses)
Retirement: 401k with employer match up to 4% of base salary and pension plans internationally
Monthly allowance to dog‑food the app (employees expected to use Whatnot for both buying and selling)
Parental leave: 16 weeks paid + one month gradual return (company leave allowances run concurrently with country leave requirements)
EOE Statement Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $140,000 - $185,000
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