UnitedHealthcare
Field Based Community Health Worker - Oahu, HI
UnitedHealthcare, Honolulu, Hawaii, United States, 96814
Field Based Community Health Worker - Oahu, HI
Join to apply for the
Field Based Community Health Worker - Oahu, HI
role at
UnitedHealthcare
At UnitedHealthcare, we are simplifying the health care experience, creating healthier communities and removing barriers to quality care. The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. They address social determinants of health such as transportation, housing, and food access; linking to community supports.
If you reside on Oahu, Hawaii, you'll enjoy the flexibility to work remotely as you take on some tough challenges.
Schedule:
Monday through Friday, any 8-hour or 10-hour shift to be determined by the hiring manager between the hours of 7:00 am to 6:00 pm Hawaii Standard Time. This position is a field-based position with a home-based office. You will work from home when not in the field.
Location:
Honolulu and surrounding communities in Hawaii. Local travel up to 75% and mileage is reimbursed at current government rate.
Responsibilities
Engage members either face to face or over the phone to educate about their health
Review available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)
Conduct comprehensive member assessment that includes bio-psychosocial, functional, and behavioral health needs
Utilize interviewing techniques and active listening to collect and retain member information and incorporate responses as they are presented to complete assessment
Identify when supplemental assessments are needed and conduct them
Identify member service needs related to health concerns
Identify urgent member situations and escalate to next level when necessary
Engage member to participate in the assessment process and collaboratively develop a plan of care based on their individual needs, preferences, and objectives with nursing oversight
Work with members to develop healthcare goals and identify potential barriers to achieving healthcare goals
Identify member support systems available and incorporate into plan of care
Review plan benefits and identify appropriate programs and services based on health needs and benefits
Integrate health care and service needs into a plan or recommendation for member care and service
Work collaboratively with the interdisciplinary care team to ensure an integrated team approach
Collaborate with member to create solutions to overcome barriers to achieving healthcare goals
Collaborate with hospital case managers to decrease ER visits and decrease hospital readmission rate
Identify relevant community resources available based on member needs
Refer members to appropriate programs and services
Facilitate member choice of preferred provider
Provide informal counseling and social support resources
Advocate for individuals and communities within the health and social service systems
Moderate work experience within own function
Some work is completed without established procedures
Basic tasks are completed without review by others
Supervision/guidance is required for higher level tasks
Performs other duties as assigned
Required Qualifications
High School Diploma/GED (or higher) OR 5+ years of equivalent community outreach work experience
1+ year field-based experience (medical, behavioral, or social work field)
Intermediate computer proficiency including MS Word, Excel and Outlook
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Ability to travel locally approximately 75% of the time and up to 60 miles round trip with reliable transportation and driver's license
Reside on Oahu, Hawaii
Preferred Qualifications
1+ years of knowledge of medical terminology
Background in managing populations with complex medical or behavioral needs
Experience with arranging community resources
Experience with electronic charting
Bi-lingual: Korean, Tagalog, Chuukese
Knowledge and/or experience with behavioral health or substance use disorders
Previous care management experience
Soft Skills
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Solid organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to convey information clearly and interpret information from others
Adherence to UnitedHealth Group's Telecommuter Policy for remote employees
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits subject to eligibility). The hourly pay for this role ranges from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. We are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#J-18808-Ljbffr
Field Based Community Health Worker - Oahu, HI
role at
UnitedHealthcare
At UnitedHealthcare, we are simplifying the health care experience, creating healthier communities and removing barriers to quality care. The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. They address social determinants of health such as transportation, housing, and food access; linking to community supports.
If you reside on Oahu, Hawaii, you'll enjoy the flexibility to work remotely as you take on some tough challenges.
Schedule:
Monday through Friday, any 8-hour or 10-hour shift to be determined by the hiring manager between the hours of 7:00 am to 6:00 pm Hawaii Standard Time. This position is a field-based position with a home-based office. You will work from home when not in the field.
Location:
Honolulu and surrounding communities in Hawaii. Local travel up to 75% and mileage is reimbursed at current government rate.
Responsibilities
Engage members either face to face or over the phone to educate about their health
Review available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)
Conduct comprehensive member assessment that includes bio-psychosocial, functional, and behavioral health needs
Utilize interviewing techniques and active listening to collect and retain member information and incorporate responses as they are presented to complete assessment
Identify when supplemental assessments are needed and conduct them
Identify member service needs related to health concerns
Identify urgent member situations and escalate to next level when necessary
Engage member to participate in the assessment process and collaboratively develop a plan of care based on their individual needs, preferences, and objectives with nursing oversight
Work with members to develop healthcare goals and identify potential barriers to achieving healthcare goals
Identify member support systems available and incorporate into plan of care
Review plan benefits and identify appropriate programs and services based on health needs and benefits
Integrate health care and service needs into a plan or recommendation for member care and service
Work collaboratively with the interdisciplinary care team to ensure an integrated team approach
Collaborate with member to create solutions to overcome barriers to achieving healthcare goals
Collaborate with hospital case managers to decrease ER visits and decrease hospital readmission rate
Identify relevant community resources available based on member needs
Refer members to appropriate programs and services
Facilitate member choice of preferred provider
Provide informal counseling and social support resources
Advocate for individuals and communities within the health and social service systems
Moderate work experience within own function
Some work is completed without established procedures
Basic tasks are completed without review by others
Supervision/guidance is required for higher level tasks
Performs other duties as assigned
Required Qualifications
High School Diploma/GED (or higher) OR 5+ years of equivalent community outreach work experience
1+ year field-based experience (medical, behavioral, or social work field)
Intermediate computer proficiency including MS Word, Excel and Outlook
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Ability to travel locally approximately 75% of the time and up to 60 miles round trip with reliable transportation and driver's license
Reside on Oahu, Hawaii
Preferred Qualifications
1+ years of knowledge of medical terminology
Background in managing populations with complex medical or behavioral needs
Experience with arranging community resources
Experience with electronic charting
Bi-lingual: Korean, Tagalog, Chuukese
Knowledge and/or experience with behavioral health or substance use disorders
Previous care management experience
Soft Skills
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Solid organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to convey information clearly and interpret information from others
Adherence to UnitedHealth Group's Telecommuter Policy for remote employees
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits subject to eligibility). The hourly pay for this role ranges from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. We are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#J-18808-Ljbffr