Towne Park
Patient Access Manager - Baylor, Scott & White Dallas Campus
Towne Park, Dallas, Texas, United States, 75215
Patient Access Manager - Baylor, Scott & White Dallas Campus
Patient Access Manager - Baylor, Scott & White Dallas Campus
role at
Towne Park
in Dallas, TX. Join to apply and be among the first 25 applicants.
Job Overview As part of Towne Park’s hospitality services, the Patient Access Manager will drive financial performance, enhance guest/patient satisfaction, and manage account objectives. This role focuses on a Tier 1 or 2 Towne Park account and delivers exceptional experiences to millions of patients and visitors.
Job Details Compensation:
Annual base pay range: $70,000 – $75,000.
Potential annual incentive bonuses per job classification and policy guidelines.
Benefits:
Medical, dental, and vision insurance; accident, critical illness, hospital indemnity, and telemedicine.
Basic life, AD&D, short‑term and long‑term disability.
401(k) retirement savings plan.
Paid Time Off:
0.0385 hours of PTO per hour worked, max 80 hours per year.
6 paid holidays and up to 4 paid floating holidays per year.
Job Summary The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
Duties & Responsibilities Financial and Business Systems Management
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
Demonstrates the ability to improve the financial performance and profitability of the account.
Understands the contractual agreement and recognizes ways to maximize opportunities.
Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.
Manages scheduling, overtime for associates under direct supervision, tip reporting, and timekeeping.
Ensures that forecasts, payroll and accounting reports are on time and accurate.
Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures.
Human Resources
Actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location.
Fosters an environment that retains talented associates.
Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews.
Ensures new associates receive proper orientation and on‑the‑job training.
Recognizes great performance and provides opportunities for top performers to learn and grow.
Determines where team and individual performance need improvement and provides training and coaching.
Identifies talent and helps develop future leaders for the organization.
Conducts regular performance appraisals and provides feedback and coaching for all direct reports.
Holds effective associate meetings and ensures shift huddles happen on every shift.
Practices positive discipline and provides accurate and timely performance documentation.
Delegates decision‑making and responsibilities appropriately and effectively.
Service Management
Ensures that the guest/patient service experience is delivered consistently on all shifts.
Efficiently allocates labor resources to support service delivery.
Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels.
Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them.
Knows the client’s service metrics/measurements and ensures Towne Park is helping to drive results.
Client Relations Management
Develops cohesive working relationships with the clients’ staff members.
Maintains regular meeting rhythms and communication channels with the client and follows through on commitments.
Knows when to be present at the site and maintains a high level of visibility.
Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating a net promoter of Towne Park.
Systems and Standards
Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures.
Trains others or ensures they are trained to properly use the systems.
Maintains a clean, neat work environment.
Completes all tasks in a timely manner as instructed by the Area/District Manager.
Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers.
Treats clients and associates with courtesy, respect, and dignity.
Maintains strict confidentiality related to associate and client information.
Safety and Risk Management
Understands and follows safety and security procedures.
Practices preventative safety procedures as set forth by Towne Park.
Reports all accidents and incidents to the Area/District Manager immediately.
Uses only equipment trained to use and operates all equipment in a safe manner.
Reports all potential high‑risk areas and safety concerns to the Area/District Manager.
Ensures all associates are adequately trained in safety and loss‑prevention procedures.
Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims.
Follows the progressive disciplinary process to hold associates accountable for at‑fault claims and safety violations.
Responds promptly to any concerns regarding workplace safety.
Follows the procedures for reporting on‑job injuries and works with Human Resources to effectively manage worker’s compensation cases.
Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Sales Responsibilities
Maintains relationships with existing client to obtain references and leads for new opportunities.
Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes.
Advises Leadership and Sales of any changes in position at the client location, specifically name, origin, and destination.
Monitors existing client’s business to report to Area/District Manager any construction, expansion, or changes that could lead to internal growth opportunities.
Knowledge, Skills, and Abilities
Effective planning, prioritization, and managing several complex projects simultaneously under pressure.
Demonstrated work ethic, drive, energy, and persistence to achieve goals.
Maintaining stability, dependability, and professionalism when faced with changing situations.
Computer proficiency with MS Office (Excel, Word, Outlook) and various POS applications.
Strong written and verbal communication skills.
Ability to represent the company effectively in a variety of settings with appreciation for diverse cultures.
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and e‑mails.
Qualifications
Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; or equivalent combination of education experience.
Knowledge of general business practices including accounting, HR, and customer service.
Must be able to drive a manual transmission.
Must have a valid driver’s license and clean driving record.
Must be at least 18 years of age and be able to pass a criminal background, MVR, and drug screen.
Physical Demands and Work Environment
Regularly required to run, stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, or crawl; talk and hear.
Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must lift and/or move up to 50 pounds frequently, and 75 pounds occasionally; push and pull 75 pounds frequently, 100 pounds occasionally; push/pull wheelchair up to 350 pounds frequently over significant distances.
Working extended hours, including evenings and weekends required.
Travel up to 10% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE: I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
#J-18808-Ljbffr
role at
Towne Park
in Dallas, TX. Join to apply and be among the first 25 applicants.
Job Overview As part of Towne Park’s hospitality services, the Patient Access Manager will drive financial performance, enhance guest/patient satisfaction, and manage account objectives. This role focuses on a Tier 1 or 2 Towne Park account and delivers exceptional experiences to millions of patients and visitors.
Job Details Compensation:
Annual base pay range: $70,000 – $75,000.
Potential annual incentive bonuses per job classification and policy guidelines.
Benefits:
Medical, dental, and vision insurance; accident, critical illness, hospital indemnity, and telemedicine.
Basic life, AD&D, short‑term and long‑term disability.
401(k) retirement savings plan.
Paid Time Off:
0.0385 hours of PTO per hour worked, max 80 hours per year.
6 paid holidays and up to 4 paid floating holidays per year.
Job Summary The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
Duties & Responsibilities Financial and Business Systems Management
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
Demonstrates the ability to improve the financial performance and profitability of the account.
Understands the contractual agreement and recognizes ways to maximize opportunities.
Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.
Manages scheduling, overtime for associates under direct supervision, tip reporting, and timekeeping.
Ensures that forecasts, payroll and accounting reports are on time and accurate.
Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures.
Human Resources
Actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location.
Fosters an environment that retains talented associates.
Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews.
Ensures new associates receive proper orientation and on‑the‑job training.
Recognizes great performance and provides opportunities for top performers to learn and grow.
Determines where team and individual performance need improvement and provides training and coaching.
Identifies talent and helps develop future leaders for the organization.
Conducts regular performance appraisals and provides feedback and coaching for all direct reports.
Holds effective associate meetings and ensures shift huddles happen on every shift.
Practices positive discipline and provides accurate and timely performance documentation.
Delegates decision‑making and responsibilities appropriately and effectively.
Service Management
Ensures that the guest/patient service experience is delivered consistently on all shifts.
Efficiently allocates labor resources to support service delivery.
Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels.
Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them.
Knows the client’s service metrics/measurements and ensures Towne Park is helping to drive results.
Client Relations Management
Develops cohesive working relationships with the clients’ staff members.
Maintains regular meeting rhythms and communication channels with the client and follows through on commitments.
Knows when to be present at the site and maintains a high level of visibility.
Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating a net promoter of Towne Park.
Systems and Standards
Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures.
Trains others or ensures they are trained to properly use the systems.
Maintains a clean, neat work environment.
Completes all tasks in a timely manner as instructed by the Area/District Manager.
Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers.
Treats clients and associates with courtesy, respect, and dignity.
Maintains strict confidentiality related to associate and client information.
Safety and Risk Management
Understands and follows safety and security procedures.
Practices preventative safety procedures as set forth by Towne Park.
Reports all accidents and incidents to the Area/District Manager immediately.
Uses only equipment trained to use and operates all equipment in a safe manner.
Reports all potential high‑risk areas and safety concerns to the Area/District Manager.
Ensures all associates are adequately trained in safety and loss‑prevention procedures.
Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims.
Follows the progressive disciplinary process to hold associates accountable for at‑fault claims and safety violations.
Responds promptly to any concerns regarding workplace safety.
Follows the procedures for reporting on‑job injuries and works with Human Resources to effectively manage worker’s compensation cases.
Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Sales Responsibilities
Maintains relationships with existing client to obtain references and leads for new opportunities.
Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes.
Advises Leadership and Sales of any changes in position at the client location, specifically name, origin, and destination.
Monitors existing client’s business to report to Area/District Manager any construction, expansion, or changes that could lead to internal growth opportunities.
Knowledge, Skills, and Abilities
Effective planning, prioritization, and managing several complex projects simultaneously under pressure.
Demonstrated work ethic, drive, energy, and persistence to achieve goals.
Maintaining stability, dependability, and professionalism when faced with changing situations.
Computer proficiency with MS Office (Excel, Word, Outlook) and various POS applications.
Strong written and verbal communication skills.
Ability to represent the company effectively in a variety of settings with appreciation for diverse cultures.
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and e‑mails.
Qualifications
Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; or equivalent combination of education experience.
Knowledge of general business practices including accounting, HR, and customer service.
Must be able to drive a manual transmission.
Must have a valid driver’s license and clean driving record.
Must be at least 18 years of age and be able to pass a criminal background, MVR, and drug screen.
Physical Demands and Work Environment
Regularly required to run, stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, or crawl; talk and hear.
Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must lift and/or move up to 50 pounds frequently, and 75 pounds occasionally; push and pull 75 pounds frequently, 100 pounds occasionally; push/pull wheelchair up to 350 pounds frequently over significant distances.
Working extended hours, including evenings and weekends required.
Travel up to 10% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE: I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
#J-18808-Ljbffr