Second Melody
Job Title
Senior Account Manager
Company Second Melody
Location Bridgewater, NJ (New Jersey)
Salary Range $85,000 – $90,000
About the Company Second Melody is a branding studio with a diverse client portfolio that includes a strong presence in health and biotech. We focus on strategic brand alignment across corporate messaging, internal culture, audience outreach, advocacy, and education. Our mission is to help clients solve problems by building stronger and more inclusive brands that accurately reflect their visions, passions, and business goals.
Role Overview As a Senior Account Manager at Second Melody, you will serve as the primary contact between clients and internal teams, ensuring clear communication, alignment, and client satisfaction. Working closely with the Director of Accounts and cross‑functional team members, you will manage day‑to‑day communications, align strategic direction with project needs, and grow client relationships. This client‑facing role is ideal for someone organized, curious, and eager to lead in a purpose‑driven creative environment.
Job Responsibilities
Manage the development of scopes of work and annual budgets for assigned accounts in partnership with internal teams.
Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure compliance with internal billing systems.
Identify organic growth opportunities by understanding client goals and proposing strategies.
Participate in internal brainstorming and planning sessions, contributing ideas and action items aligned with client objectives.
Build knowledge of brands, market, and business objectives; monitor market and competitive trends.
Participate in new business pitches as opportunities arise.
Client Relationship
Serve as the day‑to‑day client contact, managing communication, setting expectations, and building trusted relationships.
Lead client meetings, tactical project discussions, and status calls, ensuring documentation of decisions and action items.
Develop project briefs aligned with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members.
Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the brief.
Lead tactical project execution, addressing client feedback and challenges with timely solutions.
Operate within internal workflows and client processes throughout the project lifecycle.
Set and manage client expectations regarding deliverables, timelines, and budgets.
Leadership & Collaboration
Foster and inspire a deeply collaborative atmosphere and culture.
Present work to clients for approval with cross‑functional team members; solicit feedback on tactical execution.
Collaborate with cross‑functional team members to deliver on project briefs and client expectations in accordance with brand guidelines.
Deliver work on time and within budgeted hours.
Work within agency systems and processes.
People Management
Mentor junior account team members and direct them in finding creative solutions to day‑to‑day challenges, encouraging cross‑functional collaboration.
Requirements – What You Bring
3+ years of pharmaceutical/biotech industry (in‑house) or agency experience managing branding‑related projects across digital, print, environmental, and events.
Ability to juggle multiple projects, meet deadlines, and stay solutions‑focused.
Excellent written and verbal communication skills.
Experience presenting to clients.
Open, collaborative mindset—comfortable with feedback and iteration.
Detail oriented, organized, and proactive, anticipating client and internal team needs and challenges.
Proficient with Google Docs (including slide development) and agency workflow/project management systems.
Willingness to travel for client meetings or workshops as needed.
What We Value
A balance of task focus and people skills—able to collaborate with clients and colleagues alike.
Organized, resourceful, and proactive in managing multiple projects.
Exercises good judgment and knows when to ask questions or seek guidance.
Trustworthy and professional with sensitive information.
Driven, energetic, and committed to delivering high‑quality work on time.
A genuine alignment with Second Melody’s mission and growth.
Hybrid Structure While Second Melody’s offices are located in New Jersey, candidates are not required to reside in the state. Applicants should be willing to travel to New Jersey for company events as needed.
Benefits Time Off
Vacation – 12 days
Personal – 12 days
Sick – 5 days
Paid Holidays
Medical Insurance
Second Melody covers 75% of employee premium (available after 2 months of full‑time employment). Dependents can enroll at full premium.
Voluntary vision and dental plan.
401(k)
Company match 4% of annual salary (available after 1 full year of employment).
Continuing Education
Opportunity for online or in‑person training and events, funded by Second Melody.
Future Career Growth
Opportunity for promotion and internal career advancement as skills develop and company grows.
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Company Second Melody
Location Bridgewater, NJ (New Jersey)
Salary Range $85,000 – $90,000
About the Company Second Melody is a branding studio with a diverse client portfolio that includes a strong presence in health and biotech. We focus on strategic brand alignment across corporate messaging, internal culture, audience outreach, advocacy, and education. Our mission is to help clients solve problems by building stronger and more inclusive brands that accurately reflect their visions, passions, and business goals.
Role Overview As a Senior Account Manager at Second Melody, you will serve as the primary contact between clients and internal teams, ensuring clear communication, alignment, and client satisfaction. Working closely with the Director of Accounts and cross‑functional team members, you will manage day‑to‑day communications, align strategic direction with project needs, and grow client relationships. This client‑facing role is ideal for someone organized, curious, and eager to lead in a purpose‑driven creative environment.
Job Responsibilities
Manage the development of scopes of work and annual budgets for assigned accounts in partnership with internal teams.
Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure compliance with internal billing systems.
Identify organic growth opportunities by understanding client goals and proposing strategies.
Participate in internal brainstorming and planning sessions, contributing ideas and action items aligned with client objectives.
Build knowledge of brands, market, and business objectives; monitor market and competitive trends.
Participate in new business pitches as opportunities arise.
Client Relationship
Serve as the day‑to‑day client contact, managing communication, setting expectations, and building trusted relationships.
Lead client meetings, tactical project discussions, and status calls, ensuring documentation of decisions and action items.
Develop project briefs aligned with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members.
Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the brief.
Lead tactical project execution, addressing client feedback and challenges with timely solutions.
Operate within internal workflows and client processes throughout the project lifecycle.
Set and manage client expectations regarding deliverables, timelines, and budgets.
Leadership & Collaboration
Foster and inspire a deeply collaborative atmosphere and culture.
Present work to clients for approval with cross‑functional team members; solicit feedback on tactical execution.
Collaborate with cross‑functional team members to deliver on project briefs and client expectations in accordance with brand guidelines.
Deliver work on time and within budgeted hours.
Work within agency systems and processes.
People Management
Mentor junior account team members and direct them in finding creative solutions to day‑to‑day challenges, encouraging cross‑functional collaboration.
Requirements – What You Bring
3+ years of pharmaceutical/biotech industry (in‑house) or agency experience managing branding‑related projects across digital, print, environmental, and events.
Ability to juggle multiple projects, meet deadlines, and stay solutions‑focused.
Excellent written and verbal communication skills.
Experience presenting to clients.
Open, collaborative mindset—comfortable with feedback and iteration.
Detail oriented, organized, and proactive, anticipating client and internal team needs and challenges.
Proficient with Google Docs (including slide development) and agency workflow/project management systems.
Willingness to travel for client meetings or workshops as needed.
What We Value
A balance of task focus and people skills—able to collaborate with clients and colleagues alike.
Organized, resourceful, and proactive in managing multiple projects.
Exercises good judgment and knows when to ask questions or seek guidance.
Trustworthy and professional with sensitive information.
Driven, energetic, and committed to delivering high‑quality work on time.
A genuine alignment with Second Melody’s mission and growth.
Hybrid Structure While Second Melody’s offices are located in New Jersey, candidates are not required to reside in the state. Applicants should be willing to travel to New Jersey for company events as needed.
Benefits Time Off
Vacation – 12 days
Personal – 12 days
Sick – 5 days
Paid Holidays
Medical Insurance
Second Melody covers 75% of employee premium (available after 2 months of full‑time employment). Dependents can enroll at full premium.
Voluntary vision and dental plan.
401(k)
Company match 4% of annual salary (available after 1 full year of employment).
Continuing Education
Opportunity for online or in‑person training and events, funded by Second Melody.
Future Career Growth
Opportunity for promotion and internal career advancement as skills develop and company grows.
#J-18808-Ljbffr