Jobs via Dice
Senior Epic Patient Experience Analyst
Jobs via Dice, Oakland, California, United States, 94616
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Senior Epic Patient Experience Analyst
role at
Jobs via Dice
Must travel onsite once a month
Must have certifications in Welcome, MyChart, Hello World or Cheers
Description Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient‑facing channels and ensuring a seamless digital experience. The ideal candidate will bring 7+ years of Epic experience, deep expertise in contact center technologies, and mandatory certifications in Epic Welcome, MyChart, Hello World, and Cheers (including Campaigns).
Skills
Epic
Epic Certified
Epic Welcome
MyChart
Hello World
Cheers
Contact Center Technology
Top Skills Details
Epic
Epic Certified
Epic Welcome
MyChart
Hello World
Cheers
Contact Center Technology
Additional Skills & Qualifications
Lead the design, build, configuration, and optimization of Epic Patient Experience modules: Cheers (Contact Center Technology and Campaigns), Welcome, MyChart, Hello World (SMS, phone, email communications), Live chat and other digital engagement tools.
Serve as the subject matter expert (SME) for patient‑facing digital engagement, contact center workflows, and outreach campaigns.
Collaborate with operational and clinical stakeholders to streamline and enhance patient digital journeys and targeted communication strategies.
Oversee integration and performance of third‑party platforms (Talkdesk, Genesys, Nuance, etc.) to ensure seamless functionality with Epic.
Plan and execute system upgrades, rigorous testing, and troubleshooting activities.
Mentor junior analysts, providing technical guidance and best practices.
Contribute to strategic planning for digital patient experience innovations, contact center performance, and campaign management.
Act as the primary support contact for the application's end‑users.
Identify issues that arise in their application area as well as issues that impact other application teams, and work to resolve them.
Guide workflow design, building and testing the system, and analyze other technical issues associated with Epic software.
Identify and implement requested changes to the system.
Serve as a liaison between end users' workflow needs and Epic implementation staff.
Maintain regular communication with Epic representatives, including participating in weekly project team meetings.
Work with Epic representatives, the organization’s business community, and end users to ensure the system meets organizational business needs regarding project deliverables and timelines.
Develop an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions.
Participate in training and work within the organization.
Experience Level Expert Level
Pay And Benefits The pay range for this position is $80.00–$100.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type This is a hybrid position in Oakland, CA.
Application Deadline This position is anticipated to close on Oct 24, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Software Development
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Senior Epic Patient Experience Analyst
role at
Jobs via Dice
Must travel onsite once a month
Must have certifications in Welcome, MyChart, Hello World or Cheers
Description Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient‑facing channels and ensuring a seamless digital experience. The ideal candidate will bring 7+ years of Epic experience, deep expertise in contact center technologies, and mandatory certifications in Epic Welcome, MyChart, Hello World, and Cheers (including Campaigns).
Skills
Epic
Epic Certified
Epic Welcome
MyChart
Hello World
Cheers
Contact Center Technology
Top Skills Details
Epic
Epic Certified
Epic Welcome
MyChart
Hello World
Cheers
Contact Center Technology
Additional Skills & Qualifications
Lead the design, build, configuration, and optimization of Epic Patient Experience modules: Cheers (Contact Center Technology and Campaigns), Welcome, MyChart, Hello World (SMS, phone, email communications), Live chat and other digital engagement tools.
Serve as the subject matter expert (SME) for patient‑facing digital engagement, contact center workflows, and outreach campaigns.
Collaborate with operational and clinical stakeholders to streamline and enhance patient digital journeys and targeted communication strategies.
Oversee integration and performance of third‑party platforms (Talkdesk, Genesys, Nuance, etc.) to ensure seamless functionality with Epic.
Plan and execute system upgrades, rigorous testing, and troubleshooting activities.
Mentor junior analysts, providing technical guidance and best practices.
Contribute to strategic planning for digital patient experience innovations, contact center performance, and campaign management.
Act as the primary support contact for the application's end‑users.
Identify issues that arise in their application area as well as issues that impact other application teams, and work to resolve them.
Guide workflow design, building and testing the system, and analyze other technical issues associated with Epic software.
Identify and implement requested changes to the system.
Serve as a liaison between end users' workflow needs and Epic implementation staff.
Maintain regular communication with Epic representatives, including participating in weekly project team meetings.
Work with Epic representatives, the organization’s business community, and end users to ensure the system meets organizational business needs regarding project deliverables and timelines.
Develop an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions.
Participate in training and work within the organization.
Experience Level Expert Level
Pay And Benefits The pay range for this position is $80.00–$100.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type This is a hybrid position in Oakland, CA.
Application Deadline This position is anticipated to close on Oct 24, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Software Development
#J-18808-Ljbffr