URBAN HEALTH PLAN, INC.
Certified Application Counselor (Bilingual English/Spanish)
URBAN HEALTH PLAN, INC., New York, New York, us, 10261
Certified Application Counselor (Bilingual English/Spanish)
URBAN HEALTH PLAN, INC.
Position Summary: We are currently hiring Certified Application Counselors for our Outreach and Enrollment Department. The CAC will enroll and assist individuals and families in our community with Health Insurance through the NYS of Health Marketplace. The CAC will also navigate the healthcare system by providing direct support with insurance enrollment, coverage navigation, access‑to‑care guidance, and social support referrals. Staff will serve as a resource to help clients understand and maintain their health coverage, connect to affordable care options, and access essential community‑based services.
Key Duties
Assist and enroll individuals and families with Health Insurance enrollment through the New York State of Health Marketplace, Access NY, and Medicare programs.
Refer uninsured consumers to Navigators, CACs or the CSS Helpline for enrollment or renewal assistance.
Help consumers apply or recertify for programs such as Medicaid (Non‑MAGI), Extra Help, EPIC, and the Medicare Savings Program.
Support consumers who may not qualify for coverage, including undocumented individuals, by connecting them to free or low‑cost care options (e.g., NYC Care, hospital financial assistance, FQHCs).
Educate consumers on insurance rights, plan benefits, cost sharing, and prescription coverage, and assist in choosing, switching, or disenrolling from health plans.
Guide consumers through coverage issues, such as finding in‑network providers, obtaining prior authorization, or understanding Explanation of Benefits (EOBs).
Address social support needs (housing, food, legal, employment, mental health, substance abuse, etc.) through appropriate referrals within or outside the organization.
Attend community events, health fairs, etc. and build community partnerships.
Meet requirements set by funding source and by the agency, including programmatic monthly & daily reports.
Minimum Qualifications
High School Diploma or GED is required.
Proficiency with Microsoft Word, Excel, and PowerPoint is required.
Bilingual English/Spanish is required.
Previous experience as a Facilitated Enroller, IPA Navigator, or other enrollment‑based health care positions is a huge plus; this is an entry‑level role and training will be provided.
Knowledge of the Affordable Care Act.
Strong attention to detail.
Experience with data entry.
Starting Compensation Minimum $20.67; Maximum $20.67
Benefits
Fully funded Health Insurance for yourself.
73.5% funded Health Insurance for your family.
Dental, Vision, and Prescription Coverage.
$50,000 term life Insurance.
401(k) Retirement Savings (including 3% annual employer contribution).
Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
Flex Spending Accounts (Health Care, Dependent Care, and Commuter Benefits).
Entertainment Discount Program.
Employee Assistance Program.
Fitness Discounts and Perks through our medical plan.
Work Environment, Location, and Schedule Applicants must be comfortable working onsite, based out of the Bronx, and available to commit to a schedule of 40 hours per week, working Monday‑Friday 8:00 am – 5:00 pm with occasional Saturdays as needed. Must be comfortable providing coverage at UHP sites, including occasional coverage in Corona Queens and Central Harlem as needed.
About Urban Health Plan At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient‑centered, holistic, quality health care is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 40 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
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Position Summary: We are currently hiring Certified Application Counselors for our Outreach and Enrollment Department. The CAC will enroll and assist individuals and families in our community with Health Insurance through the NYS of Health Marketplace. The CAC will also navigate the healthcare system by providing direct support with insurance enrollment, coverage navigation, access‑to‑care guidance, and social support referrals. Staff will serve as a resource to help clients understand and maintain their health coverage, connect to affordable care options, and access essential community‑based services.
Key Duties
Assist and enroll individuals and families with Health Insurance enrollment through the New York State of Health Marketplace, Access NY, and Medicare programs.
Refer uninsured consumers to Navigators, CACs or the CSS Helpline for enrollment or renewal assistance.
Help consumers apply or recertify for programs such as Medicaid (Non‑MAGI), Extra Help, EPIC, and the Medicare Savings Program.
Support consumers who may not qualify for coverage, including undocumented individuals, by connecting them to free or low‑cost care options (e.g., NYC Care, hospital financial assistance, FQHCs).
Educate consumers on insurance rights, plan benefits, cost sharing, and prescription coverage, and assist in choosing, switching, or disenrolling from health plans.
Guide consumers through coverage issues, such as finding in‑network providers, obtaining prior authorization, or understanding Explanation of Benefits (EOBs).
Address social support needs (housing, food, legal, employment, mental health, substance abuse, etc.) through appropriate referrals within or outside the organization.
Attend community events, health fairs, etc. and build community partnerships.
Meet requirements set by funding source and by the agency, including programmatic monthly & daily reports.
Minimum Qualifications
High School Diploma or GED is required.
Proficiency with Microsoft Word, Excel, and PowerPoint is required.
Bilingual English/Spanish is required.
Previous experience as a Facilitated Enroller, IPA Navigator, or other enrollment‑based health care positions is a huge plus; this is an entry‑level role and training will be provided.
Knowledge of the Affordable Care Act.
Strong attention to detail.
Experience with data entry.
Starting Compensation Minimum $20.67; Maximum $20.67
Benefits
Fully funded Health Insurance for yourself.
73.5% funded Health Insurance for your family.
Dental, Vision, and Prescription Coverage.
$50,000 term life Insurance.
401(k) Retirement Savings (including 3% annual employer contribution).
Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
Flex Spending Accounts (Health Care, Dependent Care, and Commuter Benefits).
Entertainment Discount Program.
Employee Assistance Program.
Fitness Discounts and Perks through our medical plan.
Work Environment, Location, and Schedule Applicants must be comfortable working onsite, based out of the Bronx, and available to commit to a schedule of 40 hours per week, working Monday‑Friday 8:00 am – 5:00 pm with occasional Saturdays as needed. Must be comfortable providing coverage at UHP sites, including occasional coverage in Corona Queens and Central Harlem as needed.
About Urban Health Plan At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient‑centered, holistic, quality health care is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 40 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
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