CNA Insurance
Complex Claims Consulting Director – Private & Not-For Profit D&O, Fiduciary and
CNA Insurance, Louisville, Kentucky, us, 40201
Complex Claims Consulting Director – Private & Not-For Profit D&O, Fiduciary and Employment Practices Liability
Join to apply for the Complex Claims Consulting Director – Private & Not-For Profit D&O, Fiduciary and Employment Practices Liability role at CNA Insurance.
This is a Complex Claims Consulting Director position in the Financial Lines Claim team. The individual in this position will primarily focus on complex, high severity Private and Not-For-Profit D&O, Fiduciary and Employment Practices Liability claims. The role will handle approximately 100 of the unit’s highest severity matters at any given time and collaborate closely with internal partners on claim trends, including new and renewal business with clients and brokers. As a senior member of the team, this position also requires mentoring junior team members and assisting in formulating strategies on complex files.
Job Description Essential Duties & Responsibilities
Manage an inventory of high severity and complexity claims (Private & Not-For-Profit D&O, Fiduciary and EPL) by following company protocols to handle coverage determinations, investigations, and resolution strategies including risk transfer, negotiations, and litigation management.
Ensure exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards.
Verify coverage, set and manage timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuation, and following the company's claim handling protocols.
Lead all activities involved with focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements, and working with experts or other parties.
Drive the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, managing reserves, negotiating settlements, and authorizing payments within scope of authority.
Establish and manage significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts.
Discover and address subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts and making appropriate referrals to Claim, Recovery or SIU resources.
Achieve quality standards by effectively managing each claim to ensure all company protocols are followed, work is accurate and timely, files are properly documented, and claims are resolved and paid timely.
Prepare and present high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law.
Maintain subject matter expertise and ensure compliance with state/local regulatory requirements by following company guidelines, staying current on commercial insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events.
Mentor, guide, develop and deliver training to less experienced Claim Professionals and assist with special projects as needed.
Skills, Knowledge & Abilities
Senior knowledge of insurance industry, products, policy language, coverage, and claim practices.
Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate complex claim facts, analysis and recommendations.
Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions.
Extensive experience in leading complex negotiations and implementing resolution strategies.
Strong work ethic with demonstrated time management, organizational skills, and ability to work independently in a fast-paced environment.
Ability to drive results by taking a proactive long-term view of business goals and objectives.
Extensive experience interpreting commercial insurance policies and coverage.
Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
Knowledge of Microsoft Office Suite and ability to learn business-related software.
Demonstrated ability to value diverse opinions and ideas.
Education & Experience
Juris Doctorate preferred.
Typically a minimum ten years of insurance experience, with line of business experience preferred.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Advanced negotiation experience.
Compensation In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. The national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including relevant work experience, skills, certifications and location.
Benefits CNA offers a comprehensive and competitive benefits package to help employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
EEO Statement CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
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This is a Complex Claims Consulting Director position in the Financial Lines Claim team. The individual in this position will primarily focus on complex, high severity Private and Not-For-Profit D&O, Fiduciary and Employment Practices Liability claims. The role will handle approximately 100 of the unit’s highest severity matters at any given time and collaborate closely with internal partners on claim trends, including new and renewal business with clients and brokers. As a senior member of the team, this position also requires mentoring junior team members and assisting in formulating strategies on complex files.
Job Description Essential Duties & Responsibilities
Manage an inventory of high severity and complexity claims (Private & Not-For-Profit D&O, Fiduciary and EPL) by following company protocols to handle coverage determinations, investigations, and resolution strategies including risk transfer, negotiations, and litigation management.
Ensure exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards.
Verify coverage, set and manage timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuation, and following the company's claim handling protocols.
Lead all activities involved with focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements, and working with experts or other parties.
Drive the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, managing reserves, negotiating settlements, and authorizing payments within scope of authority.
Establish and manage significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts.
Discover and address subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts and making appropriate referrals to Claim, Recovery or SIU resources.
Achieve quality standards by effectively managing each claim to ensure all company protocols are followed, work is accurate and timely, files are properly documented, and claims are resolved and paid timely.
Prepare and present high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law.
Maintain subject matter expertise and ensure compliance with state/local regulatory requirements by following company guidelines, staying current on commercial insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events.
Mentor, guide, develop and deliver training to less experienced Claim Professionals and assist with special projects as needed.
Skills, Knowledge & Abilities
Senior knowledge of insurance industry, products, policy language, coverage, and claim practices.
Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate complex claim facts, analysis and recommendations.
Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions.
Extensive experience in leading complex negotiations and implementing resolution strategies.
Strong work ethic with demonstrated time management, organizational skills, and ability to work independently in a fast-paced environment.
Ability to drive results by taking a proactive long-term view of business goals and objectives.
Extensive experience interpreting commercial insurance policies and coverage.
Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
Knowledge of Microsoft Office Suite and ability to learn business-related software.
Demonstrated ability to value diverse opinions and ideas.
Education & Experience
Juris Doctorate preferred.
Typically a minimum ten years of insurance experience, with line of business experience preferred.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Advanced negotiation experience.
Compensation In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. The national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including relevant work experience, skills, certifications and location.
Benefits CNA offers a comprehensive and competitive benefits package to help employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
EEO Statement CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
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