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WithMe, Inc.

Client Success Manager

WithMe, Inc., Chicago, Illinois, United States, 60290

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About WithMe, Inc.

WithMe, Inc. delivers convenient technology‑powered amenities to clients and their guests. As a remote‑first company that prioritizes a healthy work/life balance, we are profitable, operate in all 50 states, and have been ranked among the 5000 fastest‑growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association. Client Success Manager

WithMe is seeking a

Client Success Manager

to own and grow client relationships. In this high‑impact, fully remote role, you will manage a portfolio of clients from post‑installation through ongoing contract renewal, delivering proactive communication, strategic insights, and consultative support. Your focus will be on retention and reducing churn while identifying opportunities to drive growth through GTM strategies, including upsell and cross‑sell initiatives. This role requires working hours through 5:00 PM Pacific Time. What You’ll Do

Manage client relationships, conduct QBRs, and deliver performance insights. Establish regular communication with clients to ensure satisfaction and retention. Drive identification and successful conversion of upsell and cross‑sell opportunities. Track client metrics and KPIs using Salesforce. Collaborate with internal teams to resolve issues and advocate for client needs. Represent WithMe at client meetings and industry events. What You’ll Bring

3–5+ years in client success and account management. Strong communication and presentation skills. Experience using Salesforce and analyzing client data. Proven ability to drive retention and identify revenue opportunities. Experience in a fast‑paced or startup environment is a strong plus. SaaS sales experience is a strong plus. Multi‑family experience is a strong plus. Ability to work until 5 PM PT. Why WithMe Inc.?

100% remote work environment. Employee equity and a chance to shape the future of an innovative company. Comprehensive health, dental, vision, 401(k) with match, and more. Unlimited vacation and a supportive, forward‑thinking team. Compensation

Base Salary Range: $75,000—$85,000 USD. Full compensation packages are based on position location and candidate experience and qualifications. This position also qualifies for an annual bonus opportunity. Seniority Level

Mid‑Senior level Employment Type

Full‑time Job Function

Other Industries

Technology, Information and Internet Equal Opportunity Employer

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws. California Consumer Privacy Act (CCPA) Notice

As part of our recruitment process, WithMe, Inc. collects and processes personal data relating to job applicants. We are committed to handling your personal information in a transparent, secure, and lawful manner. Under the California Consumer Privacy Act, California residents have specific rights related to their personal data. For more information, please refer to our Privacy Policy.

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