Credit Union of Southern California
Associate Fraud Investigator
Credit Union of Southern California, Anaheim, California, United States, 92808
Associate Fraud Investigator
Credit Union of Southern California is hiring an Associate Fraud Investigator who will assist in the detection, investigation and resolution of fraud cases. The role works closely with Fraud Investigators to identify suspicious fraud activity, gather and analyze evidence to allow for a sound decision, and assists with fraud mitigation to protect Members and credit union assets by minimizing fraud losses.
Business Hours Monday to Friday, 9:00 AM – 6:00 PM & Saturday, 9:00 AM – 1:30 PM. The position requires working flexible hours, including rotating Saturdays, during regular business hours.
Location and Schedule This position is based in Anaheim Hills, CA, with the opportunity to work on a hybrid-remote schedule consisting of 2 days in‑office and 3 days working remote from home.
Why Work at CU SoCal CU SoCal is one of the fastest growing credit unions. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!
Supported Holidays & Awards CU SoCal is a Gallup Exceptional Workplace Award recipient. In 2025, Credit Union of Southern California was honored with the award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement.
Requirements Minimum Qualifications
High School Diploma or equivalent.
2+ years of operational working knowledge in a financial institution.
Knowledge and general understanding of principal financial institution regulations.
Preferred Qualifications
Associate degree or equivalent experience.
Fraud risk related experience with exposure to transactional and account analysis within financial institution(s).Experience with fraud investigation from onset to resolution and strong analytical skills.
Working knowledge of Verafin.
Skills And Abilities
Proficient in using applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.).
Working knowledge of automated monitoring system, investigative case management or related financial services industry monitoring tools and applications are preferred.
Excellent time management and prioritization skills in a multi‑tasking environment.
Excellent problem solving, analytical and evaluative skills.
Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.
Maintain a positive and professional behavior and image with credit union Members, staff, management and board.
Establish and maintain effective business relationships with staff in other departments.
Effective communications and Member service skills.
Typing and 10‑key skills.
Essential Duties And Responsibilities
Assist in conducting investigations for fraud cases by reviewing transaction history, interviewing involved parties and gathering evidence, including deposits and withdrawals made remotely, at branches, at shared branches or at ATMs.
Investigate and process check fraud and identity theft claims, ensuring notices are completed within regulatory time frames.
Document and track fraud cases, place proper account restrictions and review account services restoration requests, making recommendations for approval.
Review and resolve entry level alerts in Verafin, maintaining accurate case notes.
Review daily notifications regarding deposit returns, deposit fraud alerts and risky check deposit alerts, making recommendations to Fraud Investigators for blocking services.
Ensure eligible cases are sent to BSA/Compliance for completion and reporting within regulated time frames for suspicious activity reporting.
Maintain a thorough understanding of the regulatory requirements in relation to fraud.
Collaborate, consult, and advise with team members, Members, merchants, vendors, suspects, other fraud investigators and law enforcement officials, including conducting interviews resulting from suspicious or fraudulent activity.
Actively participate in team meetings and suggest improvements to fraud processes.
May participate in creating related policies and procedures, while providing support and guidance with fraud related questions.
Complete understanding and active application of the Branch Guide and Exceptional Experience Guide expectations.
Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed.
Additional duties and responsibilities, as assigned.
Pay Scale Min. $21.49 / Mid. $26.75 / Max $31.15 per hour, with actual compensation based on geographical location, work experience, education and/or skill level.
Equal Opportunity Statement CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements describe the essential functions, nature and level of work to be performed as of the date of this document; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.
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Business Hours Monday to Friday, 9:00 AM – 6:00 PM & Saturday, 9:00 AM – 1:30 PM. The position requires working flexible hours, including rotating Saturdays, during regular business hours.
Location and Schedule This position is based in Anaheim Hills, CA, with the opportunity to work on a hybrid-remote schedule consisting of 2 days in‑office and 3 days working remote from home.
Why Work at CU SoCal CU SoCal is one of the fastest growing credit unions. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!
Supported Holidays & Awards CU SoCal is a Gallup Exceptional Workplace Award recipient. In 2025, Credit Union of Southern California was honored with the award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement.
Requirements Minimum Qualifications
High School Diploma or equivalent.
2+ years of operational working knowledge in a financial institution.
Knowledge and general understanding of principal financial institution regulations.
Preferred Qualifications
Associate degree or equivalent experience.
Fraud risk related experience with exposure to transactional and account analysis within financial institution(s).Experience with fraud investigation from onset to resolution and strong analytical skills.
Working knowledge of Verafin.
Skills And Abilities
Proficient in using applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.).
Working knowledge of automated monitoring system, investigative case management or related financial services industry monitoring tools and applications are preferred.
Excellent time management and prioritization skills in a multi‑tasking environment.
Excellent problem solving, analytical and evaluative skills.
Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.
Maintain a positive and professional behavior and image with credit union Members, staff, management and board.
Establish and maintain effective business relationships with staff in other departments.
Effective communications and Member service skills.
Typing and 10‑key skills.
Essential Duties And Responsibilities
Assist in conducting investigations for fraud cases by reviewing transaction history, interviewing involved parties and gathering evidence, including deposits and withdrawals made remotely, at branches, at shared branches or at ATMs.
Investigate and process check fraud and identity theft claims, ensuring notices are completed within regulatory time frames.
Document and track fraud cases, place proper account restrictions and review account services restoration requests, making recommendations for approval.
Review and resolve entry level alerts in Verafin, maintaining accurate case notes.
Review daily notifications regarding deposit returns, deposit fraud alerts and risky check deposit alerts, making recommendations to Fraud Investigators for blocking services.
Ensure eligible cases are sent to BSA/Compliance for completion and reporting within regulated time frames for suspicious activity reporting.
Maintain a thorough understanding of the regulatory requirements in relation to fraud.
Collaborate, consult, and advise with team members, Members, merchants, vendors, suspects, other fraud investigators and law enforcement officials, including conducting interviews resulting from suspicious or fraudulent activity.
Actively participate in team meetings and suggest improvements to fraud processes.
May participate in creating related policies and procedures, while providing support and guidance with fraud related questions.
Complete understanding and active application of the Branch Guide and Exceptional Experience Guide expectations.
Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed.
Additional duties and responsibilities, as assigned.
Pay Scale Min. $21.49 / Mid. $26.75 / Max $31.15 per hour, with actual compensation based on geographical location, work experience, education and/or skill level.
Equal Opportunity Statement CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements describe the essential functions, nature and level of work to be performed as of the date of this document; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.
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