Royal Lahaina Resort
HR Coordinator role at
Royal Lahaina Resort Overview
Support the overall operation of the Executive Office and Human Resource Department in daily administrative functions. Assist the General Manager and Director of Human Resources with key responsibilities for both offices, including new hire administration, employee relations, training and communications with hotel departments and Highgate corporate offices. Responsibilities
Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy. Refer potential new-hires to department managers for interviews when appropriate. Assist with department outgoing correspondence and memorandums as needed. Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner. Assist with benefits administration including group health insurance, vacation, sick leave, leave of absence, jury duty pay, and retirement plan. Ensure policies and procedures are followed and forms are accurate and submitted timely. Coordinate new hire pre-employment steps, including drug testing and reference checks, to ensure compliance with company policies and procedures. Respond to interviewed applicants via telephone or letter within the required time frame. Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes daily and accurately. Assist with New Hire Orientation: overview of benefits, enrollment and claims processing as required. Present overview of Highgate Handbook with knowledge of all policies and procedures. Notify managers of monthly reviews, prepare payroll action forms and track completed reviews to ensure timely delivery. Assist the HR department in maintaining accurate employee records. Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for the hotel. Assist with HR reception area duties: greeting associates, managers and potential new hires and direct to appropriate manager if necessary. Assist in the production of Employee newsletter and maintain associate files with weekly filing completion. Assist with Associate Employee Relations Events. Ensure compliance with the Immigration Reform and Control Act for all employees. Maintain inventory of office and benefit supplies; complete purchase orders to replenish such supplies. Keep employee bulletin boards current, post memos and photos of employee events, loss prevention materials. Distribute paychecks as needed and collect completed signature pages from departments. Assist with other special hotel projects as needed. Provide GM with administrative support, scheduling key appointments, coordinating in-house meetings and agendas, and assisting with associate events. Assist with social media management related to the hotel, including timely responses to online platforms. Lead on web presence management with brand analytics and online website management vendor for updates (menus, promotions, calendars). Assist with daily Medalia tracking and reporting daily results; follow up with department heads on guest issues. Assist with management of hotel programs (MOD, Lobby Ambassador, Zone) including scheduling, reporting and execution. Support upward, timely communication to Highgate corporate offices and senior leadership; ensure daily, weekly and monthly deliverables. Coordinate weekly Gold Passport Reception and assist with invite printing for in-house VIPs. Respond to in-house guest communications and requests, confirming receipt of requests to guests. Follow up on incoming guest correspondence and forward to relevant departments as needed. In the absence of the GM, coordinate and follow-up on corporate office requests and assist with reporting requirements and deadlines. Assist other departments as needed when guest demand requires. Qualifications
Associates or Bachelor's Degree in Human Resources or equivalent; 1-3 years of work experience. At least one year of hotel or Human Resources-related work experience. Long hours sometimes required. Light work requiring exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently to lift, carry, push, pull or move objects. Maintain a warm and friendly demeanor at all times; effective verbal and written communication with all levels of employees and guests. Ability to listen, understand, and clarify concerns raised by employees and guests. Ability to multitask and prioritize departmental functions to meet deadlines. Approach all encounters in a courteous, service-oriented manner; attend all required meetings and trainings. Maintain regular attendance in compliance with hotel standards; adapt to scheduling needs. Maintain high standards of personal appearance and grooming and comply with hotel standards and regulations. Must be able to handle problems proactively and solve issues as they arise; understand and apply complex information from various sources. Cross-train in other hotel-related areas and maintain confidentiality of information. Demonstrate initiative and anticipate guest or operational needs. Perform other duties as requested by management. Basic PC knowledge, minimum typing speed of 35 wpm, professional writing skills; bilingual ability is a plus. Hospitality-oriented mindset; ability to work under pressure and meet deadlines. Leadership skills to motivate and develop staff and achieve goals; ability to set priorities and delegate. Ability to manage multiple tasks simultaneously. Seniority level
Entry level Employment type
Full-time Job function
Human Resources Industries
Human Resources Services
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Royal Lahaina Resort Overview
Support the overall operation of the Executive Office and Human Resource Department in daily administrative functions. Assist the General Manager and Director of Human Resources with key responsibilities for both offices, including new hire administration, employee relations, training and communications with hotel departments and Highgate corporate offices. Responsibilities
Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy. Refer potential new-hires to department managers for interviews when appropriate. Assist with department outgoing correspondence and memorandums as needed. Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner. Assist with benefits administration including group health insurance, vacation, sick leave, leave of absence, jury duty pay, and retirement plan. Ensure policies and procedures are followed and forms are accurate and submitted timely. Coordinate new hire pre-employment steps, including drug testing and reference checks, to ensure compliance with company policies and procedures. Respond to interviewed applicants via telephone or letter within the required time frame. Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes daily and accurately. Assist with New Hire Orientation: overview of benefits, enrollment and claims processing as required. Present overview of Highgate Handbook with knowledge of all policies and procedures. Notify managers of monthly reviews, prepare payroll action forms and track completed reviews to ensure timely delivery. Assist the HR department in maintaining accurate employee records. Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for the hotel. Assist with HR reception area duties: greeting associates, managers and potential new hires and direct to appropriate manager if necessary. Assist in the production of Employee newsletter and maintain associate files with weekly filing completion. Assist with Associate Employee Relations Events. Ensure compliance with the Immigration Reform and Control Act for all employees. Maintain inventory of office and benefit supplies; complete purchase orders to replenish such supplies. Keep employee bulletin boards current, post memos and photos of employee events, loss prevention materials. Distribute paychecks as needed and collect completed signature pages from departments. Assist with other special hotel projects as needed. Provide GM with administrative support, scheduling key appointments, coordinating in-house meetings and agendas, and assisting with associate events. Assist with social media management related to the hotel, including timely responses to online platforms. Lead on web presence management with brand analytics and online website management vendor for updates (menus, promotions, calendars). Assist with daily Medalia tracking and reporting daily results; follow up with department heads on guest issues. Assist with management of hotel programs (MOD, Lobby Ambassador, Zone) including scheduling, reporting and execution. Support upward, timely communication to Highgate corporate offices and senior leadership; ensure daily, weekly and monthly deliverables. Coordinate weekly Gold Passport Reception and assist with invite printing for in-house VIPs. Respond to in-house guest communications and requests, confirming receipt of requests to guests. Follow up on incoming guest correspondence and forward to relevant departments as needed. In the absence of the GM, coordinate and follow-up on corporate office requests and assist with reporting requirements and deadlines. Assist other departments as needed when guest demand requires. Qualifications
Associates or Bachelor's Degree in Human Resources or equivalent; 1-3 years of work experience. At least one year of hotel or Human Resources-related work experience. Long hours sometimes required. Light work requiring exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently to lift, carry, push, pull or move objects. Maintain a warm and friendly demeanor at all times; effective verbal and written communication with all levels of employees and guests. Ability to listen, understand, and clarify concerns raised by employees and guests. Ability to multitask and prioritize departmental functions to meet deadlines. Approach all encounters in a courteous, service-oriented manner; attend all required meetings and trainings. Maintain regular attendance in compliance with hotel standards; adapt to scheduling needs. Maintain high standards of personal appearance and grooming and comply with hotel standards and regulations. Must be able to handle problems proactively and solve issues as they arise; understand and apply complex information from various sources. Cross-train in other hotel-related areas and maintain confidentiality of information. Demonstrate initiative and anticipate guest or operational needs. Perform other duties as requested by management. Basic PC knowledge, minimum typing speed of 35 wpm, professional writing skills; bilingual ability is a plus. Hospitality-oriented mindset; ability to work under pressure and meet deadlines. Leadership skills to motivate and develop staff and achieve goals; ability to set priorities and delegate. Ability to manage multiple tasks simultaneously. Seniority level
Entry level Employment type
Full-time Job function
Human Resources Industries
Human Resources Services
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