Pixel Technologies
Audio Visual Service & Support Specialist
Pixel Technologies, Cincinnati, Ohio, United States, 45208
Client Delivery Manager @ Encore Talent Solutions
Position Title:
Service & Support Specialist
Position Overview The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational institutions, and healthcare facilities. The primary goal is to ensure an ongoing functioning AV system while providing clear and effective communication with customers through various ticketing systems.
Roles and Responsibilities
Lead and communicate with internal employees and external customers independently on service calls, health checks, and preventative maintenance visits.
Set up and operate A/V equipment for boardroom meetings, town halls, etc.
Perform routine maintenance of AV equipment.
Diagnose and resolve technical issues onsite and remotely quickly.
Think critically and creatively to find solutions.
Provide technical assistance to clients and event organizers.
Provide accurate and detailed reports in various ticketing systems and forms.
Analyze and interpret system drawings.
Perform hardware upgrades to all AV components.
Register and set changes of VTC codec endpoints (Cisco, Poly, Logitech, etc.).
Be proficient with Crestron, AMX, Extron, Shure, Biamp, and QSC hardware components.
Be proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software.
Have knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, VLANs, and VPN.
Configure and adjust digital signal processors (DSP), including Biamp and QSC.
Fine‑tune audio‑video systems to ensure optimal performance.
Work with a remote system programmer to load and diagnose interfaces.
Have an extensive background in troubleshooting complex audio, video, and network‑related issues.
Know advanced signal flow for audio, video, and control.
Have minor programming capabilities (Crestron/QSC/Extron) for changes and troubleshooting.
Communicate comfortably with C‑Level executives.
Educate customers on installed equipment.
Provide any required deliverables at the end of a service call, health check, or preventative maintenance visit.
Success Factors
A high level of customer centricity.
Strong team player with the ability to adapt to diverse team members.
Ability to perform in a fast‑paced/high‑volume environment.
Excellent verbal and written communication skills.
Exceptional critical thinking skills.
Detail oriented with a high level of attention to detail.
Strong time management, accountability, and prioritization skills.
Self‑motivated, goal‑oriented, and driven to accomplish department goals.
Organized ability to solve complex system problems and be solution‑oriented.
Proficient in Microsoft Office (Word, Excel, Outlook) and ticketing systems.
Ability to balance multiple tasks with changing priorities.
Work and think independently and ensure that deadlines are met.
Understanding of network infrastructure and A/V system design.
Familiar with the current version of BICSI and AVIXA best practices.
Work Environment
Must be able to work in a variety of physical positions, including climbing, sitting, standing, walking, and driving.
When working on site, you may be required to wear common protective safety equipment such as safety glasses, gloves, hearing protection, and hard hats.
Experience and Education
5+ years’ experience in collaboration or Audio‑Visual Integration.
High School Diploma or equivalent experience required.
Required Training and Certifications
AVIXA CTS
OSHA 10
Must have a valid driver’s license.
Possess or complete the following certifications or training within six months of employment:
AVIXA CTS‑I
Advanced Networking
Pixel Technologies is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
Position Title:
Service & Support Specialist
Position Overview The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational institutions, and healthcare facilities. The primary goal is to ensure an ongoing functioning AV system while providing clear and effective communication with customers through various ticketing systems.
Roles and Responsibilities
Lead and communicate with internal employees and external customers independently on service calls, health checks, and preventative maintenance visits.
Set up and operate A/V equipment for boardroom meetings, town halls, etc.
Perform routine maintenance of AV equipment.
Diagnose and resolve technical issues onsite and remotely quickly.
Think critically and creatively to find solutions.
Provide technical assistance to clients and event organizers.
Provide accurate and detailed reports in various ticketing systems and forms.
Analyze and interpret system drawings.
Perform hardware upgrades to all AV components.
Register and set changes of VTC codec endpoints (Cisco, Poly, Logitech, etc.).
Be proficient with Crestron, AMX, Extron, Shure, Biamp, and QSC hardware components.
Be proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software.
Have knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, VLANs, and VPN.
Configure and adjust digital signal processors (DSP), including Biamp and QSC.
Fine‑tune audio‑video systems to ensure optimal performance.
Work with a remote system programmer to load and diagnose interfaces.
Have an extensive background in troubleshooting complex audio, video, and network‑related issues.
Know advanced signal flow for audio, video, and control.
Have minor programming capabilities (Crestron/QSC/Extron) for changes and troubleshooting.
Communicate comfortably with C‑Level executives.
Educate customers on installed equipment.
Provide any required deliverables at the end of a service call, health check, or preventative maintenance visit.
Success Factors
A high level of customer centricity.
Strong team player with the ability to adapt to diverse team members.
Ability to perform in a fast‑paced/high‑volume environment.
Excellent verbal and written communication skills.
Exceptional critical thinking skills.
Detail oriented with a high level of attention to detail.
Strong time management, accountability, and prioritization skills.
Self‑motivated, goal‑oriented, and driven to accomplish department goals.
Organized ability to solve complex system problems and be solution‑oriented.
Proficient in Microsoft Office (Word, Excel, Outlook) and ticketing systems.
Ability to balance multiple tasks with changing priorities.
Work and think independently and ensure that deadlines are met.
Understanding of network infrastructure and A/V system design.
Familiar with the current version of BICSI and AVIXA best practices.
Work Environment
Must be able to work in a variety of physical positions, including climbing, sitting, standing, walking, and driving.
When working on site, you may be required to wear common protective safety equipment such as safety glasses, gloves, hearing protection, and hard hats.
Experience and Education
5+ years’ experience in collaboration or Audio‑Visual Integration.
High School Diploma or equivalent experience required.
Required Training and Certifications
AVIXA CTS
OSHA 10
Must have a valid driver’s license.
Possess or complete the following certifications or training within six months of employment:
AVIXA CTS‑I
Advanced Networking
Pixel Technologies is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr