Hatch
Overview
The Role Summary describes the
People & Onboarding Operations Director
who is responsible for ensuring that every new hire—from IC to executive—has a seamless, structured, and culture-aligned onboarding experience. They will own the systems, processes, and rituals that make Hatch (or your SaaS company) a high-performance, high-retention environment. They act as the connective tissue between recruiting, HR, managers, and leadership, ensuring that hiring translates into fast-ramping, engaged, and effective employees. Core Responsibilities
Onboarding Operations
Design, implement, and continuously refine the end-to-end onboarding process (from signed offer → 90-day ramp). Create playbooks, checklists, and automated workflows (e.g., Slack, Notion, HRIS, LMS). Ensure all IT, tools, and system access are ready for day one. Standardize onboarding rituals (orientation sessions, founder intro, buddy program, 30-60-90 check-ins). Develop onboarding experiences specific to functions (engineering, sales, customer success, ops). People Operations
Own the employee lifecycle processes (onboarding, transitions, offboarding) and ensure compliance. Partner with finance to manage headcount planning and reporting. Partner with managers to ensure every employee has a clear 30-60-90 day plan. Monitor employee engagement and retention trends; propose interventions. Manage and optimize HR systems (HRIS, performance review tools, ATS integrations). Training & Development
Build continuous learning programs, starting with “Hatch Certified” (or company-wide product/culture certification). Design manager enablement programs to ensure consistency in coaching and feedback. Partner with department leads to build tailored functional onboarding modules. Track knowledge gaps and coordinate ongoing training to close them. Culture & Experience
Drive alignment to company values during onboarding. Build scalable recognition programs and employee rituals. Act as an internal ambassador for employee experience, feedback, and communication loops. Key Metrics & Outcomes
Ramp Time to Productivity (e.g., % of hires hitting goals within first 90 days). New Hire Retention Rate (6-month / 12-month). Manager Satisfaction with Onboarding (via surveys). Employee Engagement Scores (pulse checks during onboarding). Process Efficiency (time/cost per onboarded employee, automation %). Internal Training Completion (certification and compliance completion rates). What We Offer
Competitive salary Hybrid work environment (4 days/week in our NYC office) Medical, dental, and vision benefits 401(k) plan Flexible PTO Opportunity to build at the ground floor of a high-growth, mission-driven company Why Hatch
Shape the future of AI-driven customer service Build alongside founders and leaders who value speed, ownership, and ambition Solve hard problems that impact real businesses and customers Join a team of builders who care about great engineering, fast execution, and each other Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Software Development Referrals increase your chances of interviewing at Hatch by 2x Get notified about new Director of Operations jobs in
New York, NY .
#J-18808-Ljbffr
The Role Summary describes the
People & Onboarding Operations Director
who is responsible for ensuring that every new hire—from IC to executive—has a seamless, structured, and culture-aligned onboarding experience. They will own the systems, processes, and rituals that make Hatch (or your SaaS company) a high-performance, high-retention environment. They act as the connective tissue between recruiting, HR, managers, and leadership, ensuring that hiring translates into fast-ramping, engaged, and effective employees. Core Responsibilities
Onboarding Operations
Design, implement, and continuously refine the end-to-end onboarding process (from signed offer → 90-day ramp). Create playbooks, checklists, and automated workflows (e.g., Slack, Notion, HRIS, LMS). Ensure all IT, tools, and system access are ready for day one. Standardize onboarding rituals (orientation sessions, founder intro, buddy program, 30-60-90 check-ins). Develop onboarding experiences specific to functions (engineering, sales, customer success, ops). People Operations
Own the employee lifecycle processes (onboarding, transitions, offboarding) and ensure compliance. Partner with finance to manage headcount planning and reporting. Partner with managers to ensure every employee has a clear 30-60-90 day plan. Monitor employee engagement and retention trends; propose interventions. Manage and optimize HR systems (HRIS, performance review tools, ATS integrations). Training & Development
Build continuous learning programs, starting with “Hatch Certified” (or company-wide product/culture certification). Design manager enablement programs to ensure consistency in coaching and feedback. Partner with department leads to build tailored functional onboarding modules. Track knowledge gaps and coordinate ongoing training to close them. Culture & Experience
Drive alignment to company values during onboarding. Build scalable recognition programs and employee rituals. Act as an internal ambassador for employee experience, feedback, and communication loops. Key Metrics & Outcomes
Ramp Time to Productivity (e.g., % of hires hitting goals within first 90 days). New Hire Retention Rate (6-month / 12-month). Manager Satisfaction with Onboarding (via surveys). Employee Engagement Scores (pulse checks during onboarding). Process Efficiency (time/cost per onboarded employee, automation %). Internal Training Completion (certification and compliance completion rates). What We Offer
Competitive salary Hybrid work environment (4 days/week in our NYC office) Medical, dental, and vision benefits 401(k) plan Flexible PTO Opportunity to build at the ground floor of a high-growth, mission-driven company Why Hatch
Shape the future of AI-driven customer service Build alongside founders and leaders who value speed, ownership, and ambition Solve hard problems that impact real businesses and customers Join a team of builders who care about great engineering, fast execution, and each other Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Software Development Referrals increase your chances of interviewing at Hatch by 2x Get notified about new Director of Operations jobs in
New York, NY .
#J-18808-Ljbffr