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Rothy's

Seasonal Retail Ambassador - University Town Center

Rothy's, San Diego, California, United States, 92189

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Seasonal Retail Ambassador - University Town Center

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Rothy's .

San Diego, CA - University Town Center

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single‑use plastic bottles and 715,000 pounds of ocean‑bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort.

Our Retail team interacts with customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out‑of‑this‑world customer service skills.

Looking for an opportunity to thrive at a thoughtful, sustainable start‑up? We’re looking for a Retail Ambassador to live and breathe Rothy’s culture and act as a proud brand ambassador at each customer touch point.

Employment timeline: 90 days.

What You’ll Do

Provide an unparalleled customer experience for every Rothy’s customer

Own all day‑to‑day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online

Support Retail Manager and Assistant Manager in all operational duties

Develop and maintain expert‑level understanding of our products and processes including our tools and systems

Elevate customer feedback and identify and elevate opportunities for improvement

Create loyalty by connecting customers with our brand and our community

You Have

1‑3 years of retail or customer‑oriented experience preferred

Excellent people skills—you are approachable, engaging and friendly

Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space

Ability to foster connections with our customers both in our store and within our community

Actively contribute towards meeting and exceeding the team’s sales goals

Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations

Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

You Are

Passionate about our brand story and product

Unflappable. Has the ability to quickly problem solve for all potential customers

Self‑motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience

18 years of age or older

Pay Range $18.00 - $19.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

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