Octagon
Experiential Director, Market & Guest Communications (Soccer) (Contract)
Octagon, Atlanta, Georgia, United States, 30383
Experiential Director, Market & Guest Communications (Soccer) (Contract)
Join to apply for the Experiential Director, Market & Guest Communications (Soccer) (Contract) role at Octagon.
Contract Dates: January – August 31, 2026 Contract Type: W-2 Employment
Working Location Headquarters in Stamford, CT. Position is flexible with priority given to candidates open to hybrid work (3 days a week in office) at various office locations: Stamford, CT; New York, NY; Charlotte, NC; Atlanta, GA; Chicago, IL; Los Angeles, CA; Miami, FL. Remote working arrangement considered for qualified candidates with East Coast working hours.
THE WORK YOU’LL DO We’re seeking a dynamic and meticulous Market & Guest Communications Director to coordinate all communications that engage clients and their guests, manage expectations, and enhance the overall guest experience across one of our clients’ FIFA World Cup hospitality programs. This role is at the operational backbone of guest engagement, ensuring every touchpoint reflects excellence & precision. You’ll oversee communications, service delivery, and guest journey planning for a high‑profile client.
Track market package orders & support post‑event financial reconciliation
Develop and execute tailored communication strategies for VIPs, clients, and guests across multiple channels (GMS, email, Guest App, SMS, WhatsApp & other platform messaging)
Serve as the primary point of contact for markets and guest inquiries, preferences, and special requests
Craft compelling messaging that reflects brand tone and event objectives across all guest communications
Collaborate with Strategy Operations to ensure customized GMS fulfills all client requirements including, but not limited to, guest lists, itineraries, RSVPs, seating, transportation, accommodation, and communications
Ensure data accuracy and integrity across all touchpoints
Implement & generate feedback system, real‑time issue resolution protocols & post‑event reporting
Oversee workforce communications, providing clear guidelines for official accreditation submission, offering ongoing support and delivering detailed instructions for collection processes
Contribute to cross‑functional planning and execution of guest operational flows, by keeping client informed with the latest operational updates
Collaborate with all support workstreams as required, including ticketing, accounting, legal, finance, transportation and accommodation
Collect and contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details & key operational information (pre‑departure information, Guest App, itineraries)
Identify, organize, and elevate client & guest requests to other support departments as needed
Monitor last minute changes during event time and inform operational workstreams
WHO WE’RE LOOKING FOR
8+ years in guest experience and event communications around major international events (FIFA World Cup and Olympic Games)
Experience with GMS and CRM systems and/or custom event software platforms
Experience with data analytics and reporting tools
Exceptional written and verbal communication skills
Ability to thrive in a fast‑paced, high‑stakes environment
A proactive, empathetic, and solution‑focused mentality
Multilingual communication abilities are a plus!
Experience working on programs at scale with multiple locations
Strong attention to detail, ability to prioritize multiple tasks and produce quality work within deadlines
Ability to think on your feet and use initiative; quick adaptation to change
Natural at building relationships at all organizational levels
Thrives when solving problems and finding creative solutions to challenges
Collaborates across disciplines, departments and projects
Demonstrated experience requiring discretion, judgment, tact and poise; reliable and trustworthy
Exhibits emotional intelligence and can adapt to working with various personalities
Not afraid to “pitch in”, “roll up your sleeves” and get it done; takes initiative. No task is too big or too small.
Self‑motivated with ability to work autonomously in remote settings, maintaining high performance and accountability
Collaboration, flexible positive attitude, eager to contribute to successful event execution
Flexibility and willingness to travel domestically and internationally; work weekends or holidays as needed. Anticipated travel level: Moderate (20‑45%).
Compensation Annualized rate of $100,000; not eligible for overtime.
Equal Opportunity Statement Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.
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Contract Dates: January – August 31, 2026 Contract Type: W-2 Employment
Working Location Headquarters in Stamford, CT. Position is flexible with priority given to candidates open to hybrid work (3 days a week in office) at various office locations: Stamford, CT; New York, NY; Charlotte, NC; Atlanta, GA; Chicago, IL; Los Angeles, CA; Miami, FL. Remote working arrangement considered for qualified candidates with East Coast working hours.
THE WORK YOU’LL DO We’re seeking a dynamic and meticulous Market & Guest Communications Director to coordinate all communications that engage clients and their guests, manage expectations, and enhance the overall guest experience across one of our clients’ FIFA World Cup hospitality programs. This role is at the operational backbone of guest engagement, ensuring every touchpoint reflects excellence & precision. You’ll oversee communications, service delivery, and guest journey planning for a high‑profile client.
Track market package orders & support post‑event financial reconciliation
Develop and execute tailored communication strategies for VIPs, clients, and guests across multiple channels (GMS, email, Guest App, SMS, WhatsApp & other platform messaging)
Serve as the primary point of contact for markets and guest inquiries, preferences, and special requests
Craft compelling messaging that reflects brand tone and event objectives across all guest communications
Collaborate with Strategy Operations to ensure customized GMS fulfills all client requirements including, but not limited to, guest lists, itineraries, RSVPs, seating, transportation, accommodation, and communications
Ensure data accuracy and integrity across all touchpoints
Implement & generate feedback system, real‑time issue resolution protocols & post‑event reporting
Oversee workforce communications, providing clear guidelines for official accreditation submission, offering ongoing support and delivering detailed instructions for collection processes
Contribute to cross‑functional planning and execution of guest operational flows, by keeping client informed with the latest operational updates
Collaborate with all support workstreams as required, including ticketing, accounting, legal, finance, transportation and accommodation
Collect and contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details & key operational information (pre‑departure information, Guest App, itineraries)
Identify, organize, and elevate client & guest requests to other support departments as needed
Monitor last minute changes during event time and inform operational workstreams
WHO WE’RE LOOKING FOR
8+ years in guest experience and event communications around major international events (FIFA World Cup and Olympic Games)
Experience with GMS and CRM systems and/or custom event software platforms
Experience with data analytics and reporting tools
Exceptional written and verbal communication skills
Ability to thrive in a fast‑paced, high‑stakes environment
A proactive, empathetic, and solution‑focused mentality
Multilingual communication abilities are a plus!
Experience working on programs at scale with multiple locations
Strong attention to detail, ability to prioritize multiple tasks and produce quality work within deadlines
Ability to think on your feet and use initiative; quick adaptation to change
Natural at building relationships at all organizational levels
Thrives when solving problems and finding creative solutions to challenges
Collaborates across disciplines, departments and projects
Demonstrated experience requiring discretion, judgment, tact and poise; reliable and trustworthy
Exhibits emotional intelligence and can adapt to working with various personalities
Not afraid to “pitch in”, “roll up your sleeves” and get it done; takes initiative. No task is too big or too small.
Self‑motivated with ability to work autonomously in remote settings, maintaining high performance and accountability
Collaboration, flexible positive attitude, eager to contribute to successful event execution
Flexibility and willingness to travel domestically and internationally; work weekends or holidays as needed. Anticipated travel level: Moderate (20‑45%).
Compensation Annualized rate of $100,000; not eligible for overtime.
Equal Opportunity Statement Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.
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