UCSF Health
Practice Coordinator 3 (Redwood Shores location)
UCSF Health, Redwood City, California, United States, 94061
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Practice Coordinator 3 (Redwood Shores location)
role at
UCSF Health
Job Summary: UCSF Medical Center is a patient-focused organization that exists to enhance the health and well‑being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
Location: Redwood Shores OHNS – Full Time – Reference 86593BR
The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others, is flexible in dealing with changing priorities, and is a self‑reliant individual who synthesizes knowledge of practice operations to problem‑solve, prioritize, and facilitate complex transactions.
This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency. It functions in the outpatient clinical settings at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off‑site clinic sites, et al).
Salary range: $31.91 – $45.70 hourly.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Successfully passes fingerprinting protocol and is approved to be a cash collector.
Strong computer skills, including basic keyboarding skills, and experience with at least two Office‑type software programs (e.g., Outlook, Word, Excel). Proven ability to navigate multiple patient records systems.
Ability to analyze situations, prioritize, develop solutions, and make recommendations.
Ability to work with minimal supervision.
Ability to use good judgment and work independently under the pressure of deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
Basic math skills required.
Proven ability to deal with a wide variety of individuals.
Ability to deal sensitively and effectively with patients.
Excellent organizational and problem‑solving skills.
Strong writing skills, including the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills.
Demonstrated knowledge of medical practice terminology.
Within six months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee. This includes the following areas:
Referrals (incoming referral entry) and handling all referral WQs
Pend orders
Pend smart sets
Schedule surgeries
Work applicable work queues
Enter/edit outside test results
Messaging (CRM) if applicable
2nd calls in CRM if applicable
Telephone encounters
My open encounter
Staff message
New message
Route patient advice request to providers (My Chart)
Patient schedule (My Chart)
Letters
Pools
Patient lookup
Check‑in process
Check‑out process
Comment field
Quick note
Scanning
Preferred Qualifications
Demonstrated experience in health care (medical, dental, or veterinary) in patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service, or surgical scheduling or a combination of all three.
Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology, and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Information
Job Code and Payroll Title: 004818 PRACTICE CRD 3
Job Category: Administrative Support
Bargaining Unit: Teamsters Local 2010 – Clerical and Allied Services Unit (CX)
Employee Class: Career
Percentage: 100%
Location: Redwood Shores, CA
Work Style: Fully On‑Site
Shift: Days
Shift Length: 8 Hours
Additional Shift Details: Monday – Friday
Additional Information
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Administrative
Industry: Higher Education
Organization: Health
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Practice Coordinator 3 (Redwood Shores location)
role at
UCSF Health
Job Summary: UCSF Medical Center is a patient-focused organization that exists to enhance the health and well‑being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
Location: Redwood Shores OHNS – Full Time – Reference 86593BR
The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others, is flexible in dealing with changing priorities, and is a self‑reliant individual who synthesizes knowledge of practice operations to problem‑solve, prioritize, and facilitate complex transactions.
This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency. It functions in the outpatient clinical settings at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off‑site clinic sites, et al).
Salary range: $31.91 – $45.70 hourly.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Successfully passes fingerprinting protocol and is approved to be a cash collector.
Strong computer skills, including basic keyboarding skills, and experience with at least two Office‑type software programs (e.g., Outlook, Word, Excel). Proven ability to navigate multiple patient records systems.
Ability to analyze situations, prioritize, develop solutions, and make recommendations.
Ability to work with minimal supervision.
Ability to use good judgment and work independently under the pressure of deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
Basic math skills required.
Proven ability to deal with a wide variety of individuals.
Ability to deal sensitively and effectively with patients.
Excellent organizational and problem‑solving skills.
Strong writing skills, including the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills.
Demonstrated knowledge of medical practice terminology.
Within six months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee. This includes the following areas:
Referrals (incoming referral entry) and handling all referral WQs
Pend orders
Pend smart sets
Schedule surgeries
Work applicable work queues
Enter/edit outside test results
Messaging (CRM) if applicable
2nd calls in CRM if applicable
Telephone encounters
My open encounter
Staff message
New message
Route patient advice request to providers (My Chart)
Patient schedule (My Chart)
Letters
Pools
Patient lookup
Check‑in process
Check‑out process
Comment field
Quick note
Scanning
Preferred Qualifications
Demonstrated experience in health care (medical, dental, or veterinary) in patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service, or surgical scheduling or a combination of all three.
Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology, and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Information
Job Code and Payroll Title: 004818 PRACTICE CRD 3
Job Category: Administrative Support
Bargaining Unit: Teamsters Local 2010 – Clerical and Allied Services Unit (CX)
Employee Class: Career
Percentage: 100%
Location: Redwood Shores, CA
Work Style: Fully On‑Site
Shift: Days
Shift Length: 8 Hours
Additional Shift Details: Monday – Friday
Additional Information
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Administrative
Industry: Higher Education
Organization: Health
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