Universal Data Inc.
Site Administrator - N. Baton Rouge and Zachary, LA
Universal Data Inc., Baton Rouge, Louisiana, us, 70873
Site Administrator - N. Baton Rouge and Zachary, LA
Universal Data Inc. is seeking a Site Administrator to provide onsite support in the North Baton Rouge and Zachary, Louisiana area.
Overview The number one goal of everyone on our team is to make our clients exceptionally happy. The Site Administrator plays an important role in ensuring this happens, handling day‑to‑day tickets onsite and providing escalated support for the Help Desk Team.
Responsibilities Customer Service
Work on and resolve escalated onsite Helpdesk tickets.
Delight clients with a friendly, quick and helpful experience.
Provide quick on‑site troubleshooting.
Provide on‑site installation & removal of equipment.
Perform on‑site hardware maintenance and support.
Use of Our Ticketing System
Use our ticketing system to work on and resolve Helpdesk tickets & service requests.
Manage and record all work through our ticketing system.
Maintain client documentation.
Keep client inventory updated.
Split tickets with multiple issues into individual tickets.
Avoid stale tickets during the process.
Project Work
Assist the Projects team with on‑site project support as needed.
Communication, Reporting & Risk
Create and maintain documentation for on‑site processes.
Escalate tickets that require Team Lead support.
Communicate ticket status and changes to the client.
Submit timesheets & expense reports as indicated on SOPs.
Identify, communicate, and mitigate potential risks to Team Leads and clients.
Team Work
Follow the schedule provided by the Service Coordinator/Dispatcher.
Follow SOPs for daily/weekly tasks.
Follow security procedures and remain vigilant regarding security issues.
Identify opportunities for improvement and make constructive suggestions.
Contribute to innovative change processes.
Undertake duties as required by the Service Delivery Coordinator, Director of Operations, or CIO.
Skills and Attributes
Possess a current entry‑level certification or greater such as Sec+ or Net+.
Loves to solve problems & challenges.
Excellent communication skills and active listening.
Understanding of support tools and how technology delivers services.
Knowledge of operating systems, business applications, printing systems, and networking.
Diagnostic skills for end‑user hardware, software, and network devices.
Experience and understanding of structured cabling.
Experience installing and maintaining VoIP equipment.
Familiarity with Microsoft 365.
Clean workstation installations (tidy cable management).
Experience working with vendors for expedited troubleshooting.
Desire to deliver an amazing client experience.
Knowledge of IT applications, software, and hardware.
Ability to adapt to fast‑paced IT environment.
Minimum 2 years experience in Helpdesk or MSP/IT support business.
Physical Requirements
Lifting up to 100 pounds.
Regular standing, walking, sitting, reaching, climbing or balancing, stooping, kneeling, crawling, and driving.
Work environment: Mostly client locations with varying workspace conditions.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industry IT Services and IT Consulting
Referrals increase your chances of interviewing at Universal Data Inc. by 2x.
#J-18808-Ljbffr
Overview The number one goal of everyone on our team is to make our clients exceptionally happy. The Site Administrator plays an important role in ensuring this happens, handling day‑to‑day tickets onsite and providing escalated support for the Help Desk Team.
Responsibilities Customer Service
Work on and resolve escalated onsite Helpdesk tickets.
Delight clients with a friendly, quick and helpful experience.
Provide quick on‑site troubleshooting.
Provide on‑site installation & removal of equipment.
Perform on‑site hardware maintenance and support.
Use of Our Ticketing System
Use our ticketing system to work on and resolve Helpdesk tickets & service requests.
Manage and record all work through our ticketing system.
Maintain client documentation.
Keep client inventory updated.
Split tickets with multiple issues into individual tickets.
Avoid stale tickets during the process.
Project Work
Assist the Projects team with on‑site project support as needed.
Communication, Reporting & Risk
Create and maintain documentation for on‑site processes.
Escalate tickets that require Team Lead support.
Communicate ticket status and changes to the client.
Submit timesheets & expense reports as indicated on SOPs.
Identify, communicate, and mitigate potential risks to Team Leads and clients.
Team Work
Follow the schedule provided by the Service Coordinator/Dispatcher.
Follow SOPs for daily/weekly tasks.
Follow security procedures and remain vigilant regarding security issues.
Identify opportunities for improvement and make constructive suggestions.
Contribute to innovative change processes.
Undertake duties as required by the Service Delivery Coordinator, Director of Operations, or CIO.
Skills and Attributes
Possess a current entry‑level certification or greater such as Sec+ or Net+.
Loves to solve problems & challenges.
Excellent communication skills and active listening.
Understanding of support tools and how technology delivers services.
Knowledge of operating systems, business applications, printing systems, and networking.
Diagnostic skills for end‑user hardware, software, and network devices.
Experience and understanding of structured cabling.
Experience installing and maintaining VoIP equipment.
Familiarity with Microsoft 365.
Clean workstation installations (tidy cable management).
Experience working with vendors for expedited troubleshooting.
Desire to deliver an amazing client experience.
Knowledge of IT applications, software, and hardware.
Ability to adapt to fast‑paced IT environment.
Minimum 2 years experience in Helpdesk or MSP/IT support business.
Physical Requirements
Lifting up to 100 pounds.
Regular standing, walking, sitting, reaching, climbing or balancing, stooping, kneeling, crawling, and driving.
Work environment: Mostly client locations with varying workspace conditions.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industry IT Services and IT Consulting
Referrals increase your chances of interviewing at Universal Data Inc. by 2x.
#J-18808-Ljbffr