salesforce.com, inc.
Lead Solution Engineer- Higher Education
salesforce.com, inc., Virginia, Minnesota, United States, 55792
Lead Solution Engineer- Higher Education
Account Solution Engineer - Higher Education
Want to drive innovation in education? Join Salesforce's Global Public Sector Solution Engineering team and help institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology. As an Account Solution Engineer, you'll collaborate with sales teams, product experts, and partners to develop tailored solutions that address institutional challenges. From discovery to demonstration, you'll showcase the power of Salesforce's platform to optimize student success, streamline administrative processes, and drive long-term transformation.
In a fast-paced, results-driven environment, your ability to bridge technology and strategy will be key. You\'ll lead technical conversations, articulate business value, and build trust with institutions seeking to innovate. If you thrive on solving complex problems and driving meaningful change, this role is for you.
Responsibilities
Lead the Solution Cycle:
Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
Understand Institutional Needs:
Engage with education institutions to deeply understand their unique challenges and strategic goals. This role will primarily align with large higher education institutions; however, you will have the opportunity for exposure to for-profit and K-12 organizations as well.
Design & Demonstrate Value:
Apply deep industry and technical expertise to design, build, and present tailored demonstrations that showcase Salesforce as a strategic partner, translating complex education processes into impactful technology solutions.
Apply Industry and Technical Expertise:
Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders.
Support RFP and Proposal Processes:
Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce\'s value.
Collaborate Across Teams:
Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
Stay Ahead of Industry Trends:
Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
Achieve Performance Goals:
Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
Invest in Professional Growth:
Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.
Required Qualifications
A combined
7+ years
of experience in either a pre-sales/solution engineering/consulting role or deep domain expertise working within a higher education institution (e.g., in the Registrar\'s, Advising, Financial Aid, Enrollment, or Student Success offices).
A minimum of
3+ years
in a customer-facing technical role (e.g., solution engineering, pre-sales, technical consulting, or enterprise software delivery).
Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations.
Proven ability to lead discovery sessions, understand complex institutional challenges, and craft tailored technology solutions.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, value-driven narratives for stakeholders at all levels—from an IT team to a university president.
Strong time management and prioritization skills, with the ability to manage multiple engagements in a fast-paced sales environment.
A collaborative mindset and a passion for technology, with a desire to continuously learn and drive meaningful change in education.
Location & Travel:
This is a remote-based role. Candidates must be willing and able to accommodate semi-regular local travel for customer meetings and occasional regional travel for presentations and industry events. Preference will be given to candidates located near a major Salesforce office hub.
Preferred Qualifications / What Sets You Apart
Strongly Preferred:
Hands-on configuration or demonstration experience with Salesforce Education Cloud.
A strong, demonstrable understanding of generative AI and LLM concepts and their practical application in an education context.
Artificial Intelligence and/or Data Certifications , Salesforce-preferred, related to generative AI and LLM concepts
Salesforce certifications (e.g., Administrator, Education Cloud Consultant, Sales Cloud, Service Cloud, Experience Cloud).
Experience with Salesforce Industries (Vlocity), OmniScript, or Industry Common Components.
Experience leading the technical response for formal RFP and RFI proposals.
Applications will be accepted until
October 21, 2025 .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce is committed to equality and an inclusive workplace. Know your rights: workplace discrimination is illegal. Our policy applies to current and prospective employees, and covers recruitment, hiring, job assignment, compensation, promotion, and more.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits including time off, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and employee stock purchase program. More details about benefits can be found at: https://www.salesforcebenefits.com.
Posting requirements and accommodations are available for applicants who require assistance due to a disability. For New York-based roles, the base salary range is $143,850 to $192,360; for Colorado-based roles, $130,830 to $174,930; for California-based roles, $143,850 to $192,360.
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Want to drive innovation in education? Join Salesforce's Global Public Sector Solution Engineering team and help institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology. As an Account Solution Engineer, you'll collaborate with sales teams, product experts, and partners to develop tailored solutions that address institutional challenges. From discovery to demonstration, you'll showcase the power of Salesforce's platform to optimize student success, streamline administrative processes, and drive long-term transformation.
In a fast-paced, results-driven environment, your ability to bridge technology and strategy will be key. You\'ll lead technical conversations, articulate business value, and build trust with institutions seeking to innovate. If you thrive on solving complex problems and driving meaningful change, this role is for you.
Responsibilities
Lead the Solution Cycle:
Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
Understand Institutional Needs:
Engage with education institutions to deeply understand their unique challenges and strategic goals. This role will primarily align with large higher education institutions; however, you will have the opportunity for exposure to for-profit and K-12 organizations as well.
Design & Demonstrate Value:
Apply deep industry and technical expertise to design, build, and present tailored demonstrations that showcase Salesforce as a strategic partner, translating complex education processes into impactful technology solutions.
Apply Industry and Technical Expertise:
Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders.
Support RFP and Proposal Processes:
Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce\'s value.
Collaborate Across Teams:
Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
Stay Ahead of Industry Trends:
Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
Achieve Performance Goals:
Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
Invest in Professional Growth:
Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.
Required Qualifications
A combined
7+ years
of experience in either a pre-sales/solution engineering/consulting role or deep domain expertise working within a higher education institution (e.g., in the Registrar\'s, Advising, Financial Aid, Enrollment, or Student Success offices).
A minimum of
3+ years
in a customer-facing technical role (e.g., solution engineering, pre-sales, technical consulting, or enterprise software delivery).
Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations.
Proven ability to lead discovery sessions, understand complex institutional challenges, and craft tailored technology solutions.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, value-driven narratives for stakeholders at all levels—from an IT team to a university president.
Strong time management and prioritization skills, with the ability to manage multiple engagements in a fast-paced sales environment.
A collaborative mindset and a passion for technology, with a desire to continuously learn and drive meaningful change in education.
Location & Travel:
This is a remote-based role. Candidates must be willing and able to accommodate semi-regular local travel for customer meetings and occasional regional travel for presentations and industry events. Preference will be given to candidates located near a major Salesforce office hub.
Preferred Qualifications / What Sets You Apart
Strongly Preferred:
Hands-on configuration or demonstration experience with Salesforce Education Cloud.
A strong, demonstrable understanding of generative AI and LLM concepts and their practical application in an education context.
Artificial Intelligence and/or Data Certifications , Salesforce-preferred, related to generative AI and LLM concepts
Salesforce certifications (e.g., Administrator, Education Cloud Consultant, Sales Cloud, Service Cloud, Experience Cloud).
Experience with Salesforce Industries (Vlocity), OmniScript, or Industry Common Components.
Experience leading the technical response for formal RFP and RFI proposals.
Applications will be accepted until
October 21, 2025 .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce is committed to equality and an inclusive workplace. Know your rights: workplace discrimination is illegal. Our policy applies to current and prospective employees, and covers recruitment, hiring, job assignment, compensation, promotion, and more.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits including time off, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and employee stock purchase program. More details about benefits can be found at: https://www.salesforcebenefits.com.
Posting requirements and accommodations are available for applicants who require assistance due to a disability. For New York-based roles, the base salary range is $143,850 to $192,360; for Colorado-based roles, $130,830 to $174,930; for California-based roles, $143,850 to $192,360.
#J-18808-Ljbffr