Audi Beaverton
Audi Service Portland - Service Manager
Audi Beaverton, Portland, Oregon, United States, 97204
Join Audi Beaverton’s team as Service Manager at our Airport Way location!
Pay Range: $140,000–$160,000
Audi Service Portland, part of Sunset Imports and the Audi Beaverton family, is hiring a Service Manager to lead operations at
14811 NE Airport Way, Portland, OR 97230 .
Serving Audi owners across
East Portland, Vancouver, and Camas , this location delivers a premium experience backed by the full resources, systems, and support of Oregon’s #1 Audi dealer. As the on‑site leader, you’ll carry out the Sunset Imports mission and vision day to day—ensuring exceptional service quality, operational precision, and an unwavering commitment to customer satisfaction.
If you are operationally sharp, people‑first, and relentless about results and customer satisfaction, this is your role.
What We Offer:
A unique opportunity to lead a standalone Audi Service facility within a respected, family‑owned automotive group.
A collaborative environment with full access to Sunset’s operational and leadership support.
Competitive compensation and comprehensive benefits (see below).
Career growth opportunities across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network.
The opportunity to elevate the service experience for Audi owners across East Portland, Vancouver, Camas, and the surrounding areas.
What You Will Do:
Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability
Own the service workflow from check‑in to delivery using smart dispatch, accurate promises, and clean communication
Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand
Partner closely with Parts to improve first‑time fill, reduce special‑order aging, and protect cycle time
Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI
Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation
Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership
Hire, onboard, and develop talent with structured training, career paths, and performance reviews
Own financial performance, including gross, ELR, expense control, and warranty recovery
Collaborate with Parts and Accounting for seamless operations and a consistent client journey
Key Metrics You Will Own:
CSI/NPS and response rate
Hours per RO and effective labor rate
Technician efficiency and proficiency
Same‑day and next‑day appointments fulfilled
RO cycle time and on‑time promise accuracy
Comeback rate and quality audit results
Warranty compliance and recovery
Safety performance and audit readiness
Qualifications:
5+ years in dealership service leadership with measurable results, luxury or premium import preferred
Proven team builder with clear standards and consistent follow‑through
Expert in DMS (we use CDK), scheduling, dispatch, and service analytics, with strong Excel skills
Customer‑centric communicator who handles escalations with poise and finality
Organized, decisive, and calm under pressure
Valid driver license with acceptable record
Competitive results‑based pay plan.
Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
Company‑paid life insurance.
Paid Time Off (PTO) after 90 days of employment.
Paid holidays.
401(k) with company contribution.
Career growth opportunities across Porsche Beaverton, Audi Beaverton, and the Sunset Imports family.
Manufacturer‑supported training and Audi brand immersion experiences.
Employee discounts on vehicle purchases and services.
If you are ready to lead a flagship service operation and elevate a high‑performing team, apply today and help set the standard at
Audi Service Portland, 14811 NE Airport Way, Portland, OR 97230.
Sunset Imports is an Equal Opportunity Employer and maintains a Drug‑Free Workplace. Employment is contingent on successful completion of drug and background screening. We participate in E‑Verify.
Seniority level Mid‑Senior level
Employment type Full‑time
Industries Automotive
Referrals increase your chances of interviewing at Audi Beaverton by 2x
Get notified about new Service Manager jobs in
Portland, OR .
#J-18808-Ljbffr
Pay Range: $140,000–$160,000
Audi Service Portland, part of Sunset Imports and the Audi Beaverton family, is hiring a Service Manager to lead operations at
14811 NE Airport Way, Portland, OR 97230 .
Serving Audi owners across
East Portland, Vancouver, and Camas , this location delivers a premium experience backed by the full resources, systems, and support of Oregon’s #1 Audi dealer. As the on‑site leader, you’ll carry out the Sunset Imports mission and vision day to day—ensuring exceptional service quality, operational precision, and an unwavering commitment to customer satisfaction.
If you are operationally sharp, people‑first, and relentless about results and customer satisfaction, this is your role.
What We Offer:
A unique opportunity to lead a standalone Audi Service facility within a respected, family‑owned automotive group.
A collaborative environment with full access to Sunset’s operational and leadership support.
Competitive compensation and comprehensive benefits (see below).
Career growth opportunities across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network.
The opportunity to elevate the service experience for Audi owners across East Portland, Vancouver, Camas, and the surrounding areas.
What You Will Do:
Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountability
Own the service workflow from check‑in to delivery using smart dispatch, accurate promises, and clean communication
Drive shop productivity, efficiency, and quality while protecting the customer experience and the brand
Partner closely with Parts to improve first‑time fill, reduce special‑order aging, and protect cycle time
Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSI
Audit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentation
Monitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadership
Hire, onboard, and develop talent with structured training, career paths, and performance reviews
Own financial performance, including gross, ELR, expense control, and warranty recovery
Collaborate with Parts and Accounting for seamless operations and a consistent client journey
Key Metrics You Will Own:
CSI/NPS and response rate
Hours per RO and effective labor rate
Technician efficiency and proficiency
Same‑day and next‑day appointments fulfilled
RO cycle time and on‑time promise accuracy
Comeback rate and quality audit results
Warranty compliance and recovery
Safety performance and audit readiness
Qualifications:
5+ years in dealership service leadership with measurable results, luxury or premium import preferred
Proven team builder with clear standards and consistent follow‑through
Expert in DMS (we use CDK), scheduling, dispatch, and service analytics, with strong Excel skills
Customer‑centric communicator who handles escalations with poise and finality
Organized, decisive, and calm under pressure
Valid driver license with acceptable record
Competitive results‑based pay plan.
Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
Company‑paid life insurance.
Paid Time Off (PTO) after 90 days of employment.
Paid holidays.
401(k) with company contribution.
Career growth opportunities across Porsche Beaverton, Audi Beaverton, and the Sunset Imports family.
Manufacturer‑supported training and Audi brand immersion experiences.
Employee discounts on vehicle purchases and services.
If you are ready to lead a flagship service operation and elevate a high‑performing team, apply today and help set the standard at
Audi Service Portland, 14811 NE Airport Way, Portland, OR 97230.
Sunset Imports is an Equal Opportunity Employer and maintains a Drug‑Free Workplace. Employment is contingent on successful completion of drug and background screening. We participate in E‑Verify.
Seniority level Mid‑Senior level
Employment type Full‑time
Industries Automotive
Referrals increase your chances of interviewing at Audi Beaverton by 2x
Get notified about new Service Manager jobs in
Portland, OR .
#J-18808-Ljbffr