The Joseph, a Luxury Collection Hotel, Nashville
Front Desk Supervisor
The Joseph, a Luxury Collection Hotel, Nashville, Nashville, Tennessee, United States, 37247
Who You Are
You love being the person both guests and your team can rely on; you're the "go-to". You're great at anticipating the needs of your team, and helping others feel like they are always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always find other work to be done. Practical and approachable, you take pride in a well‑groomed team while working in an upper upscale environment.
What You Do You lead our team in ensuring every guest to the hotel is welcomed with a smile, and you make sure each associate is taken care of with a sense of urgency. You train and coach your team for optimal performance. Special attention is paid to check‑ins and check‑outs, ensuring that the Guest Services team is providing a superb guest experience. Responding to guest and team concerns, training new team members, and building emotional connections are all part of your day‑to‑day responsibilities.
Where You Work The Joseph Nashville, a Luxury Collection Hotel, re‑imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker‑culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is on its musicians. The Joseph's art program—incorporating both local works of Tennessee artists and works from one of the world's most renowned art collections—deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
Why You’re Here You are passionate about making that difference. Making a difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Benefits
Medical/Dental/Vision
Company paid Life insurance
401K
Paid Time Off
Free Meals during work
Discounted room benefits
Equal Employment Opportunity Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best‑qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race, religion, color, age, genetic information, disability, national origin, sex, gender identity, gender expression, sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy, military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
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What You Do You lead our team in ensuring every guest to the hotel is welcomed with a smile, and you make sure each associate is taken care of with a sense of urgency. You train and coach your team for optimal performance. Special attention is paid to check‑ins and check‑outs, ensuring that the Guest Services team is providing a superb guest experience. Responding to guest and team concerns, training new team members, and building emotional connections are all part of your day‑to‑day responsibilities.
Where You Work The Joseph Nashville, a Luxury Collection Hotel, re‑imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker‑culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is on its musicians. The Joseph's art program—incorporating both local works of Tennessee artists and works from one of the world's most renowned art collections—deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
Why You’re Here You are passionate about making that difference. Making a difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Benefits
Medical/Dental/Vision
Company paid Life insurance
401K
Paid Time Off
Free Meals during work
Discounted room benefits
Equal Employment Opportunity Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best‑qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race, religion, color, age, genetic information, disability, national origin, sex, gender identity, gender expression, sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy, military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
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