eBay
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About The Team
eBay is looking for an experienced Senior Consumer Insights Manager to join our growing Global Consumer Insights team. In this critical role, you will champion the voice of consumers and lead global research for the Motors business, including automotive parts & accessories and vehicles, delivering insights that shape key business strategies. You will also lead the Global Consumer Insights Categories team, managing 2+ other researchers and creating synergies across categories. This role reports to the Senior Director, GCI, and is accountable for driving customer experience improvements for both new and existing customers across eBay markets, specifically US, UK, and Germany. What You Will Accomplish
Consumer Insights Strategy & Execution
Translate business questions into research strategies and design primary and secondary research (qualitative & quantitative) to uncover consumer needs. Partner with internal and external researchers and lead cross‑functional, global research projects to influence customer acquisition, retention, and engagement. Synthesize primary research, behavioral data, and analytics to create an integrated view of consumers, advising segmentation, product development, and go‑to‑market strategies. Storytelling & Communication
Synthesize and distill insights into compelling, executive‑level narratives, and present research findings with confidence, clarity, and impact. Partner with cross‑functional teams to champion customer needs, ensuring a deep organizational understanding of their behavior and preferences. Executive Partnership & Business Impact
Establish a regular cadence of executive insights discussions. Build trusted relationships with senior leaders in Product, Marketing, Operations, and Strategy to understand their challenges and priorities, define the research roadmap, and drive actions through insight delivery. Drive thought leadership and influence global decision‑making by ensuring insights are culturally and regionally relevant while maintaining global consistency. Team Leadership
You will be an experience leader of 2+ other insights team members and seek to build synergies of insights across other categories. What You Will Bring
10+ years proven experience in consumer insights, not just analytics. Bachelor's degree in Market Research, Business, Statistics, Economics, Psychology, or a related field. Deep knowledge of designing, planning and conducting qualitative and quantitative research globally beyond the US. Strong strategic and analytical mentality, able to find opportunities and influence business priorities. People management experience. Experience, or at least a passion, for the automotive category is a must. Experience in online retail, tech or marketplace ecosystems is highly desirable. Proven success in navigating matrixed organizations, building strong cross‑functional relationships. Excellent communication and executive storytelling skills—able to influence at all levels. Why Join Us
High‑impact, strategic role influencing seller experience at a global scale. Diverse, distributed team passionate about driving insights‑led decision‑making. Hybrid work environment in Canada (Toronto) or US (Salt Lake City, Austin) or Remote US. Commitment to travel to the US West Coast eBay HQ at least bi‑monthly, and other locations in the US and Europe as needed. The base pay range for this position is expected in the range below:
$123,600 - $198,100 . Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and innovative workplace for all employees. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
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eBay is looking for an experienced Senior Consumer Insights Manager to join our growing Global Consumer Insights team. In this critical role, you will champion the voice of consumers and lead global research for the Motors business, including automotive parts & accessories and vehicles, delivering insights that shape key business strategies. You will also lead the Global Consumer Insights Categories team, managing 2+ other researchers and creating synergies across categories. This role reports to the Senior Director, GCI, and is accountable for driving customer experience improvements for both new and existing customers across eBay markets, specifically US, UK, and Germany. What You Will Accomplish
Consumer Insights Strategy & Execution
Translate business questions into research strategies and design primary and secondary research (qualitative & quantitative) to uncover consumer needs. Partner with internal and external researchers and lead cross‑functional, global research projects to influence customer acquisition, retention, and engagement. Synthesize primary research, behavioral data, and analytics to create an integrated view of consumers, advising segmentation, product development, and go‑to‑market strategies. Storytelling & Communication
Synthesize and distill insights into compelling, executive‑level narratives, and present research findings with confidence, clarity, and impact. Partner with cross‑functional teams to champion customer needs, ensuring a deep organizational understanding of their behavior and preferences. Executive Partnership & Business Impact
Establish a regular cadence of executive insights discussions. Build trusted relationships with senior leaders in Product, Marketing, Operations, and Strategy to understand their challenges and priorities, define the research roadmap, and drive actions through insight delivery. Drive thought leadership and influence global decision‑making by ensuring insights are culturally and regionally relevant while maintaining global consistency. Team Leadership
You will be an experience leader of 2+ other insights team members and seek to build synergies of insights across other categories. What You Will Bring
10+ years proven experience in consumer insights, not just analytics. Bachelor's degree in Market Research, Business, Statistics, Economics, Psychology, or a related field. Deep knowledge of designing, planning and conducting qualitative and quantitative research globally beyond the US. Strong strategic and analytical mentality, able to find opportunities and influence business priorities. People management experience. Experience, or at least a passion, for the automotive category is a must. Experience in online retail, tech or marketplace ecosystems is highly desirable. Proven success in navigating matrixed organizations, building strong cross‑functional relationships. Excellent communication and executive storytelling skills—able to influence at all levels. Why Join Us
High‑impact, strategic role influencing seller experience at a global scale. Diverse, distributed team passionate about driving insights‑led decision‑making. Hybrid work environment in Canada (Toronto) or US (Salt Lake City, Austin) or Remote US. Commitment to travel to the US West Coast eBay HQ at least bi‑monthly, and other locations in the US and Europe as needed. The base pay range for this position is expected in the range below:
$123,600 - $198,100 . Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and innovative workplace for all employees. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
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