BD Nogales Norte
Field Service Engineer
Summary:
The Field Service Engineer is responsible for providing on‑site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after‑hours phone support, holiday and weekend on‑site support, marketing, exhibitions, and clinical trials support.
Responsibilities
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards.
Provide follow‑up service by calling customers who have recently been provided service.
Ensure service was complete and satisfactory to the customers' needs.
Accurately maintain car stock inventory, test equipment, tools, and technical data.
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
Maintain expense levels within the established guidelines for field service travel and site visits.
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
Interface optimally with other departments and managers to resolve customer problems and issues.
Accountable for company issued credit cards, travel advances, company vehicle, trunk stock of spare and repair parts.
Minimum Qualifications
High School diploma.
3 years’ experience troubleshooting instruments or components.
A valid Driver's License.
Must be able to travel a minimum of 50%.
Preferred Qualifications
Flow Cytometry experience is a plus.
Technical military training.
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field.
Prior Field Service Engineer experience.
Individuals with previous experience solving medical device instruments.
Proficiency with MS Office applications such as Word and Excel.
Familiarity with recent Mac and PC operating systems.
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable.
Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
Salary Range Information $24.90 - $38.70 USD Hourly
Primary Work Location USA CA - Milpitas 155
Work Shift US BD 1st Shift 8am-5pm (United States of America)
Seniority level Mid-Senior level
Employment type Full‑time
Job function Information Technology
Industries Manufacturing
Equal Opportunity Employer Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
#J-18808-Ljbffr
The Field Service Engineer is responsible for providing on‑site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after‑hours phone support, holiday and weekend on‑site support, marketing, exhibitions, and clinical trials support.
Responsibilities
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards.
Provide follow‑up service by calling customers who have recently been provided service.
Ensure service was complete and satisfactory to the customers' needs.
Accurately maintain car stock inventory, test equipment, tools, and technical data.
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
Maintain expense levels within the established guidelines for field service travel and site visits.
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
Interface optimally with other departments and managers to resolve customer problems and issues.
Accountable for company issued credit cards, travel advances, company vehicle, trunk stock of spare and repair parts.
Minimum Qualifications
High School diploma.
3 years’ experience troubleshooting instruments or components.
A valid Driver's License.
Must be able to travel a minimum of 50%.
Preferred Qualifications
Flow Cytometry experience is a plus.
Technical military training.
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field.
Prior Field Service Engineer experience.
Individuals with previous experience solving medical device instruments.
Proficiency with MS Office applications such as Word and Excel.
Familiarity with recent Mac and PC operating systems.
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable.
Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
Salary Range Information $24.90 - $38.70 USD Hourly
Primary Work Location USA CA - Milpitas 155
Work Shift US BD 1st Shift 8am-5pm (United States of America)
Seniority level Mid-Senior level
Employment type Full‑time
Job function Information Technology
Industries Manufacturing
Equal Opportunity Employer Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
#J-18808-Ljbffr