Super Micro Computer Spain, S.L.
Technical Account Manager
Super Micro Computer Spain, S.L., Jersey City, New Jersey, United States, 07390
Technical Account Manager
– Super Micro Computer Spain, S.L.
Date:
Oct 21, 2025
Location:
Jersey City, New Jersey, United States
Company:
Super Micro Computer
Job Req ID:
27576
Job Summary Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. TAM will serve as the main escalation point of contact for the service customers and will work closely with engineering teams, sales, and various internal and external organizations to support the customers. TAMs are a critical part of post‑sales support and must demonstrate technical aptitude in working with server products in addition to excellent interpersonal skills.
Responsibilities
Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers.
Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review.
Solve issues or challenges escalated by help desk and field engineers; if the issue requires further escalation, work with engineering teams to drive resolution.
Monitor the assigned accounts to ensure service cases do not fall into gaps and are followed up promptly. This position will manage primarily one very large customer, so significant experience is required.
Gather and compile technical support documentation for training help desk and field engineers.
Manage various escalations from the customers and direct them appropriately.
Visit customers to understand their requirements and present service solutions (often accompanied by sales).
Plan and coordinate onsite integration activities.
Ability to lift up to 40 lbs. and utilize a buddy system for products weighing more than 50 lbs.
Travel required (up to 25%).
Qualifications
Bachelor's degree in engineering or a related technical field.
5+ years of experience in the engineering/IT industry.
Strong background working with x86‑based product lines.
Must be punctual and detail‑oriented. Fluent in English.
Excellent verbal and written communication and interpersonal skills.
Excellent troubleshooting and problem‑solving skills.
Ability to work efficiently under pressure as many escalated issues are urgent and unexpected.
Familiarity with Linux and virtualization is a plus.
Salary Range $80,000 - $120,000
EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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– Super Micro Computer Spain, S.L.
Date:
Oct 21, 2025
Location:
Jersey City, New Jersey, United States
Company:
Super Micro Computer
Job Req ID:
27576
Job Summary Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. TAM will serve as the main escalation point of contact for the service customers and will work closely with engineering teams, sales, and various internal and external organizations to support the customers. TAMs are a critical part of post‑sales support and must demonstrate technical aptitude in working with server products in addition to excellent interpersonal skills.
Responsibilities
Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers.
Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review.
Solve issues or challenges escalated by help desk and field engineers; if the issue requires further escalation, work with engineering teams to drive resolution.
Monitor the assigned accounts to ensure service cases do not fall into gaps and are followed up promptly. This position will manage primarily one very large customer, so significant experience is required.
Gather and compile technical support documentation for training help desk and field engineers.
Manage various escalations from the customers and direct them appropriately.
Visit customers to understand their requirements and present service solutions (often accompanied by sales).
Plan and coordinate onsite integration activities.
Ability to lift up to 40 lbs. and utilize a buddy system for products weighing more than 50 lbs.
Travel required (up to 25%).
Qualifications
Bachelor's degree in engineering or a related technical field.
5+ years of experience in the engineering/IT industry.
Strong background working with x86‑based product lines.
Must be punctual and detail‑oriented. Fluent in English.
Excellent verbal and written communication and interpersonal skills.
Excellent troubleshooting and problem‑solving skills.
Ability to work efficiently under pressure as many escalated issues are urgent and unexpected.
Familiarity with Linux and virtualization is a plus.
Salary Range $80,000 - $120,000
EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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