ARC Group
Client Relations Services Professional
ARC Group, Jacksonville, Florida, United States, 32290
Overview
Client Relations Services Professional
— Jacksonville, FL 32256 | On-Site ARC Group is recruiting on behalf of our client, a fast-growing
Tax Resolution
company in Jacksonville, FL. We are seeking a
Client Relations Services Professional
to support the firm's legal and tax teams by managing client communication and ensuring timely collection of critical documentation. Position Overview
The ideal candidate will serve as a
Customer Service Representative (CSR) , responsible for proactively reaching out to clients via phone, text, and email to obtain documents requested by attorneys and tax preparers. This role requires persistence, professionalism, and excellent communication skills. Key Responsibilities
Contact clients via phone, text, and email to request required documents Clearly communicate what documents are needed and why they are important Maintain and update client records in the system (CRM) Follow up consistently to ensure timely submission of paperwork Collaborate with internal legal and tax teams to provide status updates Deliver high-level customer service and ensure client satisfaction Maintain confidentiality and professionalism at all times Qualifications
Previous experience in customer service, client relations, or administrative support (experience in legal, tax, or financial services preferred) Strong communication and interpersonal skills Highly organized and detail-oriented Comfortable making outbound calls and following up persistently Proficient in Microsoft Office Suite and CRM systems Bilingual (Spanish/English) is a plus but not required For immediate consideration, please send your resume directly to D.A. Longhi by emailing dlonghi@arcgonline.com or calling 904-289-8828. You can also apply online and view all our open positions at www.arcgonline.com. ARC Group is an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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Client Relations Services Professional
— Jacksonville, FL 32256 | On-Site ARC Group is recruiting on behalf of our client, a fast-growing
Tax Resolution
company in Jacksonville, FL. We are seeking a
Client Relations Services Professional
to support the firm's legal and tax teams by managing client communication and ensuring timely collection of critical documentation. Position Overview
The ideal candidate will serve as a
Customer Service Representative (CSR) , responsible for proactively reaching out to clients via phone, text, and email to obtain documents requested by attorneys and tax preparers. This role requires persistence, professionalism, and excellent communication skills. Key Responsibilities
Contact clients via phone, text, and email to request required documents Clearly communicate what documents are needed and why they are important Maintain and update client records in the system (CRM) Follow up consistently to ensure timely submission of paperwork Collaborate with internal legal and tax teams to provide status updates Deliver high-level customer service and ensure client satisfaction Maintain confidentiality and professionalism at all times Qualifications
Previous experience in customer service, client relations, or administrative support (experience in legal, tax, or financial services preferred) Strong communication and interpersonal skills Highly organized and detail-oriented Comfortable making outbound calls and following up persistently Proficient in Microsoft Office Suite and CRM systems Bilingual (Spanish/English) is a plus but not required For immediate consideration, please send your resume directly to D.A. Longhi by emailing dlonghi@arcgonline.com or calling 904-289-8828. You can also apply online and view all our open positions at www.arcgonline.com. ARC Group is an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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