First Horizon Bank
Treasury Management Technical Solutions Engineer
First Horizon Bank, Memphis, Tennessee, us, 37544
Position: Treasury Management Technical Solutions Engineer – First Horizon Bank
Location:
Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; Raleigh, NC; or Dallas, TX. Eligibility:
Position not eligible for sponsorship. Overview
The Technical Solutions Engineer is a key member of the Treasury Management technology team, providing level 2 support for technical issues related to First Horizon’s Treasury Management Digital Platform. You will collaborate with business partners and vendors to resolve platform challenges, advise on new products and project implementations, and ensure timely solutions to maximize client satisfaction. Key Responsibilities
Serve as the primary technical contact for First Horizon’s commercial online banking platform, including production support and escalation handling for level 2 issues Coordinate implementation of new integrations with Enterprise Architecture, vendors, and other IT teams Lead collaboration with product, SMEs, and technical teams to diagnose and resolve complex platform issues, including data transmission errors, access problems, and transaction discrepancies Track, prioritize, and document support tickets to ensure accountability and timely solutions Create and maintain documentation for troubleshooting guides, FAQs, and knowledge base resources Drive continuous improvement of platform performance and monitoring Automate manual processes and optimize the existing architecture Qualifications
3+ years of experience supporting a digital customer platform, preferably within banking or treasury management Excellent problem-solving and communication skills; ability to translate complex technical issues for non-technical associates and clients Familiarity with user access management, platform integrations, and security protocols Proficient in ticketing systems, documentation tools, and remote troubleshooting Experience working within Agile methodologies Desired Skills
Integration pattern knowledge (APIs, YAML, ETL, file transmissions, schedulers) Data query and analysis (SQL queries in MSSQL, Oracle, DB2, Databricks, etc) Application performance monitoring systems (e.g., Dynatrace, Splunk, AppDynamics) Build automation and deployment tools experience (Git, Bitbucket, TFS, Jenkins, etc.) Strong understanding of money movement and commercial banking (ACH, wire transfers, positive pay) Knowledge of banking compliance and data security standards Data analysis skills, including data mapping and validation Technical documentation skills (BRD, FRD, TDD, data flow and architecture diagrams, flowcharts, etc.) About Us
First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, First Horizon Bank operates in 12 states across the southern U.S. The Company offers commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as a top employer by Fortune and Forbes magazines. More information is available at www.FirstHorizon.com. Benefits
Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match Additional benefits information at FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; Raleigh, NC; or Dallas, TX. Eligibility:
Position not eligible for sponsorship. Overview
The Technical Solutions Engineer is a key member of the Treasury Management technology team, providing level 2 support for technical issues related to First Horizon’s Treasury Management Digital Platform. You will collaborate with business partners and vendors to resolve platform challenges, advise on new products and project implementations, and ensure timely solutions to maximize client satisfaction. Key Responsibilities
Serve as the primary technical contact for First Horizon’s commercial online banking platform, including production support and escalation handling for level 2 issues Coordinate implementation of new integrations with Enterprise Architecture, vendors, and other IT teams Lead collaboration with product, SMEs, and technical teams to diagnose and resolve complex platform issues, including data transmission errors, access problems, and transaction discrepancies Track, prioritize, and document support tickets to ensure accountability and timely solutions Create and maintain documentation for troubleshooting guides, FAQs, and knowledge base resources Drive continuous improvement of platform performance and monitoring Automate manual processes and optimize the existing architecture Qualifications
3+ years of experience supporting a digital customer platform, preferably within banking or treasury management Excellent problem-solving and communication skills; ability to translate complex technical issues for non-technical associates and clients Familiarity with user access management, platform integrations, and security protocols Proficient in ticketing systems, documentation tools, and remote troubleshooting Experience working within Agile methodologies Desired Skills
Integration pattern knowledge (APIs, YAML, ETL, file transmissions, schedulers) Data query and analysis (SQL queries in MSSQL, Oracle, DB2, Databricks, etc) Application performance monitoring systems (e.g., Dynatrace, Splunk, AppDynamics) Build automation and deployment tools experience (Git, Bitbucket, TFS, Jenkins, etc.) Strong understanding of money movement and commercial banking (ACH, wire transfers, positive pay) Knowledge of banking compliance and data security standards Data analysis skills, including data mapping and validation Technical documentation skills (BRD, FRD, TDD, data flow and architecture diagrams, flowcharts, etc.) About Us
First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, First Horizon Bank operates in 12 states across the southern U.S. The Company offers commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as a top employer by Fortune and Forbes magazines. More information is available at www.FirstHorizon.com. Benefits
Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match Additional benefits information at FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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