Rainforest
" Payment Operations Specialist
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Payment Operations Specialist
role at
Rainforest About Rainforest
Rainforest is an early-stage payments-as-a-service startup that makes monetizing payments for vertically focused software platforms fair and simple. We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — without adding operational or regulatory burdens or costs. Led by a successful repeat fintech founder with industry knowledge and venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space. Who are we looking for?
We are seeking a dedicated and customer-oriented Payments Ops Specialist to join our team. In this role, you will be the first point of resolution for platform customers facing challenges, difficulties, or questions regarding the Rainforest product. Responsibilities
Handling inbound requests through multiple communication channels (phone, email, chat, etc.) from platform customers and internal teams. Providing timely and accurate responses to inquiries, troubleshooting issues, and offering solutions to ensure customer satisfaction. Collaborating with and escalating to cross‑functional teams including technical support, Platform Success Managers, Risk, and other Payment Operations teammates. Maintaining records of customer interactions, inquiries, and resolutions using CRM software and/or other designated systems. Assisting in the development and improvement of support processes and procedures to enhance efficiency and effectiveness. Following through with customers to ensure issues are resolved satisfactorily, gathering feedback for continuous company improvement. Participating in training sessions and staying up-to-date on product knowledge, policies, and procedures to provide accurate and up‑to‑date information to customers. Qualifications
1–2+ years of experience in a customer support or related role, preferably in payments, fintech, or an adjacent field. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely. Strong problem‑solving abilities and a passionately customer‑focused approach to effectively address inquiries and resolve issues. Ability to work well independently as well as collaboratively in a fast‑paced environment. Organized and time‑efficient in prioritizing tasks to meet deadlines. Proficiency in using CRM software, ticketing systems, and other relevant tools for managing customer interactions and data entry, preferably HubSpot and Slack. Incredibly detail‑oriented and fixated on accuracy in data entry and record‑keeping tasks. Adaptability and willingness to learn new technologies and processes. Benefits
We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuous investment in our people and culture. If you require any accommodations throughout the pre‑employment process, please contact our HR team at
hr@rainforestpay.com . Metadata
Seniority level:
Entry level Employment type:
Full‑time Job function:
Management and Manufacturing Referrals increase your chances of interviewing at Rainforest by 2x. " #J-18808-Ljbffr
Join to apply for the
Payment Operations Specialist
role at
Rainforest About Rainforest
Rainforest is an early-stage payments-as-a-service startup that makes monetizing payments for vertically focused software platforms fair and simple. We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — without adding operational or regulatory burdens or costs. Led by a successful repeat fintech founder with industry knowledge and venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space. Who are we looking for?
We are seeking a dedicated and customer-oriented Payments Ops Specialist to join our team. In this role, you will be the first point of resolution for platform customers facing challenges, difficulties, or questions regarding the Rainforest product. Responsibilities
Handling inbound requests through multiple communication channels (phone, email, chat, etc.) from platform customers and internal teams. Providing timely and accurate responses to inquiries, troubleshooting issues, and offering solutions to ensure customer satisfaction. Collaborating with and escalating to cross‑functional teams including technical support, Platform Success Managers, Risk, and other Payment Operations teammates. Maintaining records of customer interactions, inquiries, and resolutions using CRM software and/or other designated systems. Assisting in the development and improvement of support processes and procedures to enhance efficiency and effectiveness. Following through with customers to ensure issues are resolved satisfactorily, gathering feedback for continuous company improvement. Participating in training sessions and staying up-to-date on product knowledge, policies, and procedures to provide accurate and up‑to‑date information to customers. Qualifications
1–2+ years of experience in a customer support or related role, preferably in payments, fintech, or an adjacent field. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely. Strong problem‑solving abilities and a passionately customer‑focused approach to effectively address inquiries and resolve issues. Ability to work well independently as well as collaboratively in a fast‑paced environment. Organized and time‑efficient in prioritizing tasks to meet deadlines. Proficiency in using CRM software, ticketing systems, and other relevant tools for managing customer interactions and data entry, preferably HubSpot and Slack. Incredibly detail‑oriented and fixated on accuracy in data entry and record‑keeping tasks. Adaptability and willingness to learn new technologies and processes. Benefits
We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuous investment in our people and culture. If you require any accommodations throughout the pre‑employment process, please contact our HR team at
hr@rainforestpay.com . Metadata
Seniority level:
Entry level Employment type:
Full‑time Job function:
Management and Manufacturing Referrals increase your chances of interviewing at Rainforest by 2x. " #J-18808-Ljbffr