Sacramento Housing and Redevelopment Agency
Resident Manager - On Site
Sacramento Housing and Redevelopment Agency, Sacramento, California, United States, 95828
Overview
PURPOSE OF POSITION: The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representatives may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary.
Classification Represented by SHRA Employee Association
On-Site Living This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment.
Examination Process Individuals who pass screening qualifications may be invited to a written exam. Only the most qualified and up to 50 candidates will be invited to a written examination. Up to 16 candidates who pass the written examination will be invited to an oral examination. Only those who successfully pass the oral examination will be placed on an eligible list for this classification.
Responsibilities
General Property Management
Collect delinquent rents
Draft notices including lease violations, 3-day and 30 day notices
Prepare weekly and daily reports, resident communication and move-in/move/out processes
Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff
Document and communicate tenant complaints and requests to Regional Community Manager and Central Office
Report maintenance problems as needed including submitting online maintenance requests
Orient and instruct new tenants on property operations and appliance/equipment operation
Assist in organizing, planning and implementing unit inspections and resident activities
Maintain tenant list
Enforce all property rules including parking/valid vehicle registration requirements
Update signage, maintain front door entry programming and alarm system information
Maintain calendars for community rooms and distribute and post notices and announcements
Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities
Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations
Establish and maintain effective and cooperative working relationships with tenants, co-workers and management
Attend resident meetings and trainings as required
Place recycling bins in parking lots before pick-up, and return bins after pick-up
Respond to telephone calls and emails in a timely manner
Provide cover for other Property Community Managers at other sites during absences
Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork
Process incoming rents in Yardi Daily and Weekly Community Upkeep
Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations
Report on the daily log and submit to Regional Community Manager and Central Office corrective action items
May perform general light custodial work including picking up debris in common areas
Ensure that property maintains attractive "curb appeal" at all times.
Qualifications
High school diploma or general education and one year related experience in property management
Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required.
Experience providing customer service/ and working with social services programs preferred
Ability to communicate effectively in English both verbally and in writing
Other Duties All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.
Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.
Driver and Living Requirements Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.
Living on-site is
required
and is a condition of employment.
#J-18808-Ljbffr
Classification Represented by SHRA Employee Association
On-Site Living This is an On-Site position which includes a 1 Bedroom Apartment and SMUD Utilities. Living on-site is required and is a condition of employment.
Examination Process Individuals who pass screening qualifications may be invited to a written exam. Only the most qualified and up to 50 candidates will be invited to a written examination. Up to 16 candidates who pass the written examination will be invited to an oral examination. Only those who successfully pass the oral examination will be placed on an eligible list for this classification.
Responsibilities
General Property Management
Collect delinquent rents
Draft notices including lease violations, 3-day and 30 day notices
Prepare weekly and daily reports, resident communication and move-in/move/out processes
Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff
Document and communicate tenant complaints and requests to Regional Community Manager and Central Office
Report maintenance problems as needed including submitting online maintenance requests
Orient and instruct new tenants on property operations and appliance/equipment operation
Assist in organizing, planning and implementing unit inspections and resident activities
Maintain tenant list
Enforce all property rules including parking/valid vehicle registration requirements
Update signage, maintain front door entry programming and alarm system information
Maintain calendars for community rooms and distribute and post notices and announcements
Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities
Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations
Establish and maintain effective and cooperative working relationships with tenants, co-workers and management
Attend resident meetings and trainings as required
Place recycling bins in parking lots before pick-up, and return bins after pick-up
Respond to telephone calls and emails in a timely manner
Provide cover for other Property Community Managers at other sites during absences
Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork
Process incoming rents in Yardi Daily and Weekly Community Upkeep
Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations
Report on the daily log and submit to Regional Community Manager and Central Office corrective action items
May perform general light custodial work including picking up debris in common areas
Ensure that property maintains attractive "curb appeal" at all times.
Qualifications
High school diploma or general education and one year related experience in property management
Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required.
Experience providing customer service/ and working with social services programs preferred
Ability to communicate effectively in English both verbally and in writing
Other Duties All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.
Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.
Driver and Living Requirements Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.
Living on-site is
required
and is a condition of employment.
#J-18808-Ljbffr