ESG
Summary
ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands‑on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.
Position Responsibilities
Own end‑to‑end account health for a book of C&I‑focused retail energy customers, including QBRs, roadmap alignment, and executive updates.
Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.
Identify and close expansion opportunities across modules, seats, services, and new business units, partnering with Sales on larger pursuits.
Translate ISO and utility process requirements into practical product configurations and workflows.
Manage stakeholder expectations, triage issues with Support, and drive resolution with Product and Engineering.
Build and maintain senior relationships across the industry, leveraging your network to open doors and accelerate deals.
Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards.
Gather VOC insights and influence the product roadmap with clear problem statements and quantified impact.
Develop relationships with major clients in order to increase revenue.
Pursue relationships and seek business expansion opportunities with current clients.
Have detailed knowledge of products and services and ensure they consistently meet client needs.
Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal.
Provide sales quotations and respond to requests for proposals.
Qualifications
Bachelor's degree.
Experience with SaaS implementations, change management, and value realization programs.
Effective communication and presentation skills.
Prior ownership of a revenue or renewal target.
3+ years in U.S. retail energy with direct exposure to supplier operations or C&I customer portfolios.
Demonstrated knowledge of how competitive retail energy operates, and working knowledge of different ISOs and how suppliers operate within them.
Proven sales or commercial experience, driving renewals and expansions for SaaS or technology services.
Strong client management skills with a record of setting and meeting expectations and leading cross‑functional issue resolution.
Existing relationships in the retail energy ecosystem with suppliers, brokers, channel partners, and market stakeholders.
Excellent communication, executive presence, and data‑driven decision making.
Proficiency with CRM tools such as HubSpot and comfort with Excel or BI dashboards.
Success Metrics
Gross renewal rate and net revenue retention across the book.
Expansion ARR and pipeline coverage for upsell and cross‑sell.
Time to resolution and CSAT for high‑impact issues.
Executive alignment scorecard completion and QBR cadence adherence.
Forecast accuracy within agreed thresholds.
About You
Able to demonstrate ESG's key values: Excellence, Passion, Integrity, Collaboration.
Excellence: be accountable to deliver our best.
Passion: show how much we care each day.
Integrity: do the right thing when no one is looking.
Collaboration: work together to succeed together.
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Position Responsibilities
Own end‑to‑end account health for a book of C&I‑focused retail energy customers, including QBRs, roadmap alignment, and executive updates.
Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.
Identify and close expansion opportunities across modules, seats, services, and new business units, partnering with Sales on larger pursuits.
Translate ISO and utility process requirements into practical product configurations and workflows.
Manage stakeholder expectations, triage issues with Support, and drive resolution with Product and Engineering.
Build and maintain senior relationships across the industry, leveraging your network to open doors and accelerate deals.
Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards.
Gather VOC insights and influence the product roadmap with clear problem statements and quantified impact.
Develop relationships with major clients in order to increase revenue.
Pursue relationships and seek business expansion opportunities with current clients.
Have detailed knowledge of products and services and ensure they consistently meet client needs.
Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal.
Provide sales quotations and respond to requests for proposals.
Qualifications
Bachelor's degree.
Experience with SaaS implementations, change management, and value realization programs.
Effective communication and presentation skills.
Prior ownership of a revenue or renewal target.
3+ years in U.S. retail energy with direct exposure to supplier operations or C&I customer portfolios.
Demonstrated knowledge of how competitive retail energy operates, and working knowledge of different ISOs and how suppliers operate within them.
Proven sales or commercial experience, driving renewals and expansions for SaaS or technology services.
Strong client management skills with a record of setting and meeting expectations and leading cross‑functional issue resolution.
Existing relationships in the retail energy ecosystem with suppliers, brokers, channel partners, and market stakeholders.
Excellent communication, executive presence, and data‑driven decision making.
Proficiency with CRM tools such as HubSpot and comfort with Excel or BI dashboards.
Success Metrics
Gross renewal rate and net revenue retention across the book.
Expansion ARR and pipeline coverage for upsell and cross‑sell.
Time to resolution and CSAT for high‑impact issues.
Executive alignment scorecard completion and QBR cadence adherence.
Forecast accuracy within agreed thresholds.
About You
Able to demonstrate ESG's key values: Excellence, Passion, Integrity, Collaboration.
Excellence: be accountable to deliver our best.
Passion: show how much we care each day.
Integrity: do the right thing when no one is looking.
Collaboration: work together to succeed together.
#J-18808-Ljbffr